Overcomming Barriers to Communication
Ever tried to have a conversation on crackly mobile phone that’s lost its signal, frustrating isn’t it?
In this section we are going to look at identifying and overcomming barriers to communication in counselling.
Common barriers to communication can sometimes be things we don’t consider, for example the client not having wheelchair access to the building.
If the client cannot get to see the counsellor then no communication can take place.
A noisy environment where it can be really difficult to hear is being said can be a barrier to communication.
Not everyone has English as a first language, so language can be a barrier, if the counsellor does understand what you are saying the same goes for strong regional accents.
Some clients may find it difficult to read or write.
What about a client who has a hearing impairment, or perhaps is not able to read or write. or having to use a room where the client can be overheard by others.
Perhaps one of the biggest barriers to communication is a member of staff who is judgmental, off hand or sarcastic.
When considering overcoming barriers to communication such things as easy access to buildings installing hearing loops and using interpreters or signers can help.
Also making sure that any literature is available in differing languages, rooms should be quite and confidential.
Most of all workers should have the personal qualities attitudes and skills to help people.
Organisations should consistently be asking for feedback from service users so they can offer a better quality of service.