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Training & CPD

Advanced Certificate in Online and Telephone Counselling

Upgrade your training to the Advanced Certificate and become eligible to join the Association for Counselling and Therapy Online (ACTO) Professional Register

Who is this course for?

  • Qualified counsellors & psychotherapists.
  • Those who have already completed the Certificate in Online & Telephone Counselling

This course includes

  • 24/7 access
  • Access on mobile and desktop
  • No hidden charges
Join the Association for Counselling and Therapy Online (ACTO) Professional Register
Awarded Quality Checked training recognition by 
the NCPS.

What you’ll learn

  • Gain the skills and confidence to excel in online and telephone counselling, anchored in a strong ethical framework.
  • Learn through a flexible format that adapts to your schedule, enhancing your ability to support clients effectively from anywhere.
  • Establish a robust foundation in digital counselling techniques, ensuring safe and effective client interactions.

Requirements to enrol

  • Must be a qualified counsellor or psychotherapist and have completed the Certificate in Online and Telephone Counselling with Counselling Tutor.
  • Currently under supervision and a member of a recognised professional body.
  • Adhere to a recognised ethical framework.
  • Have access to a stable internet connection and a computer equipped with a camera and microphone.
  • Use the same email address associated with your initial certificate course during checkout.

Course description

The Advanced Certificate in Online and Telephone Counselling is tailored for practitioners who have successfully completed the initial Certificate with Counselling Tutor. This course further enhances your capabilities in digital therapy, blending theoretical knowledge with practical application through a mix of self-paced learning and interactive, live tutor-led sessions.

Participants will deepen their understanding of key aspects of online and telephone counselling, including client rapport, session management, and ethical considerations. The training emphasizes real-world application, preparing you to effectively manage a diverse range of counselling scenarios remotely.

As you progress, you will compile a comprehensive portfolio that demonstrates your advanced skills and readiness to handle complex counselling sessions online. Upon completion, you are eligible to apply for ACTO Professional Membership, significantly boosting your credibility and visibility in the field of online and telephone counselling.

Course content

Assessment Process

  • Each student will be guided in building and submitting a final portfolio that will be marked by one of our appointed assessors.
  • Our head assessor will cross-mark and internally verify portfolios to check for overall quality.
  • Your portfolio may then be sent to ACTO assessors, who perform the final external verification quality check.

If work is referred for a first time, the student will receive comments and feedback and MAY RE-SUBMIT the referred work AT NO ADDITIONAL COST.

If a student is referred twice or more, then a small re-submission fee of £25 will apply to each additional portfolio submission.

Each candidate will be supported in submitting a final portfolio of maximum of 3,000 words to evidence their learning.

Part 01: Assignment

The assignment is made up of eight sections that cover the theory and ethics of working online. Questions have word counts ranging from 50 words to 250 words, and the total assignment is 1,350 words.

Part 02: Skills Evaluation

Each candidate will work with a peer and hold three skills sessions that will be recorded and peer-evaluated. The areas being evaluated are briefed in the assignment but include contracting, using skills, building rapport, and working with online endings.

Part 03: Case Study

Each candidate will complete a 900-word case study mapped to criteria taken from the recorded skills sessions.

Part 04: Reflections

Each candidate will submit a 300-word reflective statement of the learning journey.

100% no risk guarantee

At Counselling Tutor we hold ethics as a core value.
We truly believe that you will get immense value from this course. If you enrol and feel dissatisfied, then you have 30 days to let us know and we will refund 100% of your money.

View our refund policy

Got another question? If you've got another question about our course you can send us an email.

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