Extended Supervision Training in Online and Phone Therapy


Elevate your supervision skills and adapt to the ever-evolving world of online and phone therapy

Supervise therapists who practice using online technology with confidence and expertise

Things have changed!

As you may know, in February of 2021 the British Association for Counselling and Psychotherapy (BACP) updated it's supervision competence framework to raise training and practice standards in counselling and psychotherapy supervision.

A BIG change that affects many, is that supervisors should now hold specific competences to work with practitioners who serve their clients using remote technology (BACP, 2021, pp 46-49)

Extended Certificate in Online & Telephone Supervision


Your 100% - No-Risk Guarantee
At Counselling Tutor we hold ethics as a core value. We truly believe that you will get immense value from this course. If you enrol and feel dissatisfied, then you have 30 days to let us know and we will refund 100% of your money.
Our Refund Policy

Extended Certificate in Online and Telephone Supervision

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Up until now, only new supervision training, built after February 2021, has included the new competences for online and phone working.

We have had so many letters and emails from clinical supervisors asking us to consider building an extended top-up CPD certificate covering the required competences.

I am delighted to say this training is now available and the best part is, you can gain the competences you need, in your own time and at a pace that suits you.

Providing quality training for agencies, learning institutions and organisations

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Clare College

Are you an agency? Contact colette@counsellingtutor.com for agency rates


Our Extended Certificate in Online and Telephone Supervision is the
perfect solution for supervisors seeking to acquire essential competencies for effective online and phone-based supervision.

Featuring 100 CPD hours, this self-paced course is tailored to accommodate your busy schedule while delivering a comprehensive, up-to-date training program.

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This training program allows you to learn at your own pace, with a flexible schedule to suit you.

  • Enjoy self-paced, flexible learning designed to fit your schedule
  • Access a wealth of online resources.
  • Earn a supervision-related CPD certificate, showcasing your commitment to industry standards
  • Stay relevant and effective in your practice as technology continues to evolve
  • Supporting documents and lectures to reinforce your learning
  • Mapped to the competencies for online supervision set by the Association for Counselling and Therapy Online (ACTO), the BACP, and the National Counselling & Psychotherapy Society (NCPS)
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Extended Certificate in Online & Telephone Supervision


On completion of this training, you will:

Understand the context of online supervision and reflect on the potential challenges and opportunities that both you and your supervisees may encounter

Navigate the ethical and legal complexities you may encounter in online supervision practice

Identify how assessment and feedback practices can help your supervisees to learn and grow

Engage with the ongoing technological developments that working online may involve

Consider what research evidence tells you about effective supervision practices in an online environment

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This course is specifically tailored for clinical supervisors who:

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  1. hold training and a qualification in clinical supervision.
  2. have knowledge, understanding, and experience in working online in therapeutic practice.
  3. are a member of a recognised professional organisation.
  4. have a laptop or computer that connects to the internet
  5. are willing to engage in-process work with peers using an online platform such as Zoom


This extended supervision training course was built to be delivered entirely online. It will be delivered on the purpose-built Counselling Tutor virtual learning environment.

Whether you're a seasoned supervisor looking to expand your skills, or a new supervisor eager to learn the latest techniques, the Counselling Tutor Extended Supervision Certificate in Online and Phone Supervision is the perfect way to take your practice to the next level

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Module 1: Demonstrate supervision within an ethical and legal framework

1.1 Supervising online
1.2 Supervision in context
1.3 Working within our competence
1.4 Legal considerations
1.5 Ethical considerations
1.6 Gaining support for ourselves

Module 2: Develop and model the supervisory relationship

2.1 Developing boundaries in the supervision relationship
2.2 Contracting for online supervision
2.3 Using support and challenge to establish and sustain the supervision relationship
2.4 Using theory and skills to enhance the supervision relationship in a digital environment
2.5 Defining online supervision

Module 3: Diversity in the supervisory relationship

3.1 Equality and legislation in an online environment
3.2 Diversity and ethics
3.3 Diversity and our personal history
3.4 Research application of legislation
3.5 Diversity as a barrier in supervision

Module 4: Supporting the supervisee in an online environment

4.1 Helping the supervisee adapt to an online environment
4.2 Developing a user-centred approach to supervision
4.3 Supervision triangle
4.4 Stages of supervision

Module 7: Develop self-reflection and reflexivity

7.1 Using professional support to evaluate your practice 
7.2 Developing your supervisees’ practice

Module 5: Exploring personal self-awareness and self-care in supervision

5.1 Exploring personal self-care in supervision
5.2 Developing the reflective practitioner
5.3 Gatekeeping in supervision

Module 8: Examine group supervision in an online environment

8.1 The group contract
8.2 Working with group processes
8.3 The agenda for a particular group session

Module 6: Applying theory

6.1 Integrative Developmental Model 
6.2 Evaluating theory in an online environment 
6.3 Putting it all together – what the research tells us 

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e-therapy course tutor Ken Kelly

Kenneth Kelly

Kenneth – or Ken – Kelly is a practising counsellor and a clinical supervisor.

Ken completed a post-graduation certificate in online and telephone counselling in 2012.

He also holds a teaching qualification and authored the textbook Basic Counselling Skills: A Student Guide.

In his position as Co-Director at Counselling Tutor, Ken focuses on online training provision and specialises in outcome-based online learning.

online counselling course tutor Rory Lees-Oakes

Rory Lees-Oakes

Rory Lees-Oakes is Co-Director at Counselling Tutor and author of Counselling Theory in Practice: A Student Guide.

He spent over a decade lecturing in counselling. Rory is a qualified counsellor, clinical supervisor and lecturer.

In 2015, he was awarded the prestigious Silver Plato award for outstanding use of technology in education. He is also a Fellow of the Pearson Teaching Awards.

An avid drinker of tea, he’s more likely to be found in a tea room than a bar.

Frequently Asked Queations