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Certificate in Online and Telephone Counselling Training
The course exceeds 80 hours of guided learning and the learning outcomes are mapped to the 2021BACP competencies for telephone and e-counselling.
Most of the course is self-directed learning via online lectures and resources; this means that you can work at your own pace, and complete the course with no external time pressure.
Next online intake to begin in June 2022
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Providing quality training for agencies, learning institutions and organisations
"I just wanted to say also how helpful I have found the online and telephone course, I have got 4 clients with Cancer Support Yorkshire, email and telephone work at the moment and also one client via video link for Bradford Counselling Services."
- Heidi, Shipley (United Kingdom)
British Association For Counselling And Psychotherapy (BACP)
The course meets the 2021 BACP and ACTO competence framework requirements for practitioners who wish to work with clients via telephone and e-counselling.
The course equips practitioners with the skills, knowledge and abilities to work online and offer services as an online and telephone counsellor, providing that the practitioner already holds a formally recognised counselling qualification.
National Counselling Society (NCS)
This course leads to ACTO Level 1 membership with progression option for ACTO Level 2 membership.
Information on ACTO membership can be found on the ACTO website.
WHO THIS COURSE IS FOR
- Qualified counsellors and psychotherapists
- Counselling students who are client facing
The course equips practitioners with the skills, knowledge and abilities to work online and offer services as an online and telephone counsellor, providing that the practitioner already holds a formally recognised counselling qualification and is a member of a professional body.
Note For Students - If you are a student who has not yet graduated then this course will not qualify you to work online.
The course is appropriate learning for students who are on level 4 (or equivalent) as it will give you the skills you need for working in your placement or when you go into placement.
For a student to qualify to work online, you must first graduate so you hold a formal counselling qualification and you must be a member of a professional body.
Students check with your course provider that you may work online or via telephone before enrolling on this course.
FEEDBACK FROM COURSE MEMBERS
"They leave no stone unturned as far as giving you the right information to help you become an informed counsellor. I have used Counselling tutor since the beginning of my journey studying to become a counsellor, I am now in my second year of private practice."
- Penny, DEVON (United Kingdom)
"The course has highlighted things I would never have thought of. Rory and Ken have a very congruent way of delivering, you can see they have "walked the walk" and are genuinely sharing their experiences on how to best transition from face to face counselling to on-line and/or telephone counselling."
- Gerri, CO TYRONE (Northern Ireland)
"The course is packed full of all the information and knowledge you need to give you the skills to take your practise online. The learning is very comprehensive and both Rory and Ken explain things in a manner which is serious, factual and informative as well as including the right amount of humour and anecdotes from their own experiences and practices."
- Shanne, WEST YORKSHIRE (United Kingdom)
"If you think you know how to make the switch then think again. This in depth, practical course will make you aware of all the essentials that keep you the professional in the relationship."
- Lucy, CLEVELAND (Ohio, USA)
"Before I started the course I thought to myself 'how hard can it be', I had no idea all the considerations and complexities involved. I am so pleased I attended the course, my insights into telephone and on-line counselling have increased 100 fold."
- Lyn, DEVON (United Kingdom)
"I've enrolled on your excellent Online Counselling training course. It really is well put together and I especially like the 'bite-size chunks' of each module - I can process and reflect on each subject before clearing my mind for the next part."
- Brain, BIRMINGHAM (United Kingdom)
Most of the course is self-directed learning via the online lectures and resources; this means that you can work at your own pace, and complete the course without any external time pressure.
We offer live online events that are held every Wednesday and are open to all course members. At the live events, you can ask questions and clarify your learning. Live sessions are recorded – so if you can’t attend, you won't miss out and you can recap by watching the replay at a time that suits you.
The course learning outcomes are mapped to the BACP competences for telephone and e-counselling.
Kenneth – or Ken – Kelly is a practising counsellor and a clinical supervisor.
Ken completed a post-graduation certificate in online and telephone counselling in 2012.
He also holds a teaching qualification and authored the textbook Basic Counselling Skills: A Student Guide.
In his position as Co-Director at Counselling Tutor, Ken focuses on online training provision and specialises in outcome-based online learning.
Rory Lees-Oakes is Co-Director at Counselling Tutor and author of Counselling Theory in Practice: A Student Guide.
He spent over a decade lecturing in counselling. Rory is a qualified counsellor, clinical supervisor and lecturer.
In 2015, he was awarded the prestigious Silver Plato award for outstanding use of technology in education. He is also a Fellow of the Pearson Teaching Awards.
An avid drinker of tea, he’s more likely to be found in a tea room than a bar.
COURSE MODULES AND TOPICS
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