NOTE: This course starts on 7th April 2021. SAVE £269 OFF THE PRICE!
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The course exceeds 80 hours of guided learning and the learning outcomes are mapped to the 2021 BACP and ACTO competencies for telephone and e-counselling.
Much of the course is self-directed learning via online lectures and resources; this means that you can work at your own pace, and complete the course with no external time pressure.
Click to See Course Handbook
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COURSE DETAILS
SAVE 67% OFF Normal Price £399
£130 DISCOUNTED RATEYour 100% – No-Risk Guarantee At Counselling Tutor we hold ethics as a core value. We truly believe that you will get immense value from this course. If you enrol and feel dissatisfied, then you have 30 days to let us know and we will refund 100% of your money. Our Refund Policy
COURSE ACCREDITATION
British Association For Counselling And Psychotherapy (BACP) The course meets the BACP competence framework requirements for practitioners who wish to work with clients via telephone and e-counselling.The course equips practitioners with the skills, knowledge and abilities to work online and offer services as an online and telephone counsellor, providing that the practitioner already holds a formally recognised counselling qualification.
Click Here to Download Course Prospectus National Counselling Society (NCS)
Counselling Tutor is a recognised ACTO Online Training Provider and this course enables the graduate to join ACTO at level 1 membership with progression option to take the assessment for ACTO Level 2 Professional membership.

WHO THIS COURSE IS FOR
- Qualified counsellors and psychotherapists
- Counselling students who are client facing
The course equips practitioners with the skills, knowledge and abilities to work online and offer services as an online and telephone counsellor, providing that the practitioner already holds a formal recognised counselling qualification and is a member of a professional body.
Note For Students – If you are a student who has not yet graduated then this course will not qualify you to work online.
The course is appropriate learning for students who are in placement or about to go into placement, as it will give you the skills you need.
For a student to qualify to work online, you must first graduate so you hold a formal counselling qualification and you must be be a member of a professional body.
Students check with your course provider that you may work online or via telephone before enrolling on this course.
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COURSE DELIVERY
Most of the course is self-directed learning via the online lectures and resources; this means that you can work at your own pace, and complete the course without any external time pressure.
We offer live online events that are held every Wednesday and are open to all course members. At the live events, you can ask questions and clarify your learning. Live sessions are recorded – so if you can’t attend, you won’t miss out and you can recap by watching the replay at a time that suits you.
The course learning outcomes are mapped to the BACP competences for telephone and e-counselling.
COURSE PRESENTERS

Kenneth Kelly
Kenneth – or Ken – Kelly is a practising counsellor and a clinical supervisor.
Ken completed a post-graduation certificate in online and telephone counselling in 2012.
He also holds a teaching qualification and authored the textbook Basic Counselling Skills: A Student Guide.
In his position as Co-Director at Counselling Tutor, Ken focuses on online training provision and specialises in outcome-based online learning.

Rory Lees-Oakes
Rory Lees-Oakes is Co-Director at Counselling Tutor and author of Counselling Theory in Practice: A Student Guide.
He spent over a decade lecturing in counselling. Rory is a qualified counsellor, clinical supervisor and lecturer.
In 2015, he was awarded the prestigious Silver Plato award for outstanding use of technology in education. He is also a Fellow of the Pearson Teaching Awards.
An avid drinker of tea, he’s more likely to be found in a tea room than a bar.
SAVE 67% OFF Normal Price £399
£130 DISCOUNTED RATEYour 100% – No Risk Guarantee
At Counselling Tutor we hold ethics as a core value. We truly believe that if you complete the Online and Telephone Counselling Course, you will get immense value. If, however, you enrol and feel dissatisfied, then you have 30 days to let us know and we will refund 100% of your money. No questions, no fuss. That’s our promise to you. Our Refund PolicyCOURSE MODULES AND TOPICS
Click Here to Download Course ProspectusModule 1: Introduction to Online Counselling
- Online mindset
- Benefits and challenges
- Suitability/assessment
- Synchronous vs asynchronous communication
- Online contracting
- Your relationship with technology
- Clients’ relationship with technology
- Using the right technology
Module 2: Working Ethically and Legally
- Ethical and legal requirements
- Best fit for the client?
- Working within your jurisdiction
- Insurance considerations
- Online confidentiality
- Data protection
- Your disclaimer if things go wrong
Module 3: Managing Risk
- Referrals
- Black hole effect
- Emergency contact – Samaritans, etc
- Risk management
- Therapist boundaries
Module 4: Transferring Skills into an Online Environment
- Effectiveness of online therapy (what the research says)
- Phone counselling: Therapist considerations
- Clients seeing themselves: What we need to know
- Text counselling: therapist considerations
- Working without visual cues
Module 5: Therapist Specific Considerations
- Online presence
- Supervision
- Self-care
- Endings
- Evaluation forms
Module 6: Progression
Into practice and beyond
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