What Student and Qualified Counsellors are saying about the Online and Telephone Counselling Course


The Online and Telephone Counselling course is a very timely and comprehensive course. The course enables the widening out of practice to incorporate those who find it hard to access counselling by conventional means.

Well-facilitated by Rory & Ken at a pace easy to follow and trimmed to the bone without loss of quality from a cost perspective. Everything we have come to expect from the two leaders of counselling education. A great investment and a privilege to be a member of the first intake. I recommend this excellent online delivery of Online and Telephone Counselling to all colleges.

- Dave (East London, United Kingdom)


I literally stumbled across this Online and Telephone Counselling Course by sheer fluke. My word, I am so thankful that I did.  After losing 70% of my face-to-face work, this course has been a lifeline for me, to be able to continue working with clients who were keen to continue their support either online or by telephone.

After being in practice for many years, this has got to be the best value CPD I have ever undertaken. This has enabled me to continue working safely in a professional manner with clients, especially during these difficult times. It has also opened up and given me a new method of being able to reach out and work with new clients.

The course content has been invaluable, covering absolutely everything anyone would need to know working online and on the telephone.

Rory and Ken are just amazing in their delivery and Colette was so supportive when I was struggling to establish my connections and understand the technical issues in the early days.

So, I would truly recommend this course 100% to anyone thinking about offering an Online and Telephone Counselling Service. Thank You All So Much.

- Gill (Cambridgeshire, United Kingdom)


"After losing 70% of my face-to-face work, this course has been a lifeline for me, to be able to continue working with clients who were keen to continue their support either online or by telephone. After being in practice for many years, this has got to be the best value CPD I have ever undertaken."


The Online Counselling course has been really useful CPD at a time when lots of practitioners have had to move to remote working with COVID-19.

It has been really affirming for me as a practitioner but also really thought-provoking in auditing my counselling and supervision practice too, as well as adding new strings to my bow.

I set up and manage a community placement last year that we have encouraged the students to access this course as well to offer a professional service online now and they have all found it a great benefit and lots of added learning for them.

I think this course is extensive learning at a very affordable price.

- Deb (Lymm, United Kingdom)


I just wanted to take a moment to thank you for this wonderful course. I am steadily working my way through its content and have found not only is the content relevant and up-to-date, but also delivered in a manner that is engaging and so true to your teaching.

I am in my final year of Diploma and I cannot express how helpful this has been not only in terms of my studies, but also in my professional and personal development.

The methodology for delivery is brilliant as it not only provides reference material to fall back on, but is explained through the videos in a manner that demystifies and provides personal challenge.

All the media used is comprehensive and the support surrounding its content from yourselves and peers in the private group has been truly inspiring.

The course and its overall content I feel is amazing value for money and I have recommended it several times to my colleagues. I am truly looking forward to the opportunity to engage in further courses.

Keep up the good work. Thank you so much.

- Angela (South Yorkshire, United Kingdom)


I have accessed Counselling Resources, Counselling Tutor, etc. with Rory and Ken throughout my diploma training and pos­­­­­­­t-qualifying. This was the main reason that I chose this Online Course above all the others on offer--I knew that the information would be thorough, accurate and that the course would do 'exactly as it says on the tin' . My confidence in using this resource has been more than justified.

- Julie (Vale of Glamorgan, United Kingdom)


I would like to congratulate you for piloting/running your first successful online counselling course. Well done!

Heartfelt thank you for enabling me the opportunity to engage in this type of ongoing learning which is immensely valuable. Thank you for all your generosity of your time (working extremely long hours) financially (cost of the course for the substantial contents which is of high quality plus the access to other resources, the podcasts, ebooks and downloads is more than valuable for money), your quick response to queries.

The efforts you have put into this course is outstanding, sharing your passion and expertise, your humour, providing a friendly, warm, safe, supportive and welcoming learning environment throughout the course including through emails, webinars and the live daily broadcasts with Rory in the FB community.

I felt like this course triggered fond memories of being a student again, full of excitement and anxiety. The learning I felt here was like I was back in a real life classroom. Left me reawakening, believing in myself and certainly feeling in a better position to adapt my practice in order to provide a good ethical service and support for my clients working online and have received positive response to moving online from clients which is welcomed.

Again I thank you for helping build my confidence and faith in knowing that I am working to best practice. This course is definitely invaluable for my counselling practice and my own personal development.

There are many topics that have been important to me and are helping me to continue to develop my skills like mindset, the different data protection for working online than face-to-face work, technology and the range of platforms, preparing for endings at the beginning, and more importantly self-care.

The course is comprehensive, detailed, its structure is well set out, it is easy to follow, a solid and reliable foundation to build into my practice.

I really like the multiple learning styles you have implemented in this course. I find learning this way a lot easier for me than just one or two ways.

For me, it puts this course and you, the training provider, at an advantage and at the forefront of the other learning providers I have recently encountered ... This course is one of the best counselling-related course I have completed since graduating as a counsellor. I strongly recommend this course to others and already done so.

I also like the function of having to complete one topic then move on to the other, makes the learning more valuable and insightful and really lets me take the time to understand its contents.

The course is concise with clear key objectives and outcomes and standards being met across all key areas.

The handbook is good and well written and a good resource to refer back to.

The course modules in downloadable format is great. I downloaded my course and the attachments for future reference. I like to take my own notes and keep my course notes.

The webpage is easy to navigate and I have not encountered any difficulties of login, navigation, connections, receiving emails, etc.

Again a HUGE THANK YOU for putting this course together and running it at a very accessible cost.

I do hope to see in the future that you put some other online courses.

This course and all it offered has been an amazing experience, challenging at times and a real privilege to have met you in a virtual sense and been a part of the first cohort of a wonderful group of like-minded professional.

- Cheryl (Cheshire, United Kingdom)


"I am really enjoying this course, and I think it does what it says on the tin.  I am finding it very thorough and detailed with bags of help from Rory and Ken which is saving me so much time from having to trawl through everything myself.  The self-reflection process is great and is adding to my mindset and confidence of what to bring to counselling either by telephone or online, safely and professionally.  Excellent."


Well done to you both. I thoroughly enjoyed the course and learned so much. Polly was genius--what an insight. I have learned so much, and about myself. I was never going to do online, I don’t like looking at myself. All that’s gone and excited about the next chapter.

I will join the CPD library as I think it will be invaluable.

Thank you both.

- Jan (Coventry, United Kingdom)


I am very impressed with the clarity of the teaching, the amount of additional information that’s provided and the course content. The learning has been invaluable for my client work at this time and I can’t thank the team enough for the learning and the support they have been providing throughout. I wouldn’t hesitate to recommend the Counselling Tutor course to any counsellor or placement counsellor who is considering working online or by telephone.

- Kiren (Bedfordshire, United Kingdom)


I’ve just completed the course and was in the first cohort. I wanted to say I thoroughly enjoyed it and it has given me so much confidence in the telephone counselling I am offering in my placement (I am a last year level 4 diploma student).

I have spoken about it avidly with my college peers and tutors and so far 5 of them (including 1 of my tutors) have now enrolled!

- Sian (Warwickshire, United Kingdom)


I am so glad that I enrolled in the Counselling Tutor Online and Telephone Counselling Course.  I have learned so much about working online and telephone counselling, due to the great mix of videos, downloads, webinars and group support on Facebook, that are incorporated in the course.

I am so grateful for the amount of resources provided and the time and effort that has gone into the production of the course.  It is clearly evident how committed, dedicated and professional the Counselling Tutor Team are.  The course is exceptional value for money when you consider all that is included and how much work that has gone into the course.

Through this course I have learned so much about working online and now feel confident about using online and telephone counselling to provide counselling sessions in an ethical and safe way. I have revised concepts from previous training, learned new concepts and really refined my administrative practice.

I was so nervous about moving to online counselling but the tutors convey information in a way which is understandable, supportive and reassuring.  My confidence has also grown through the buddy system, developed through the course Facebook group.  The buddy system meant that I have connected with another counsellor and we are able to practice using Zoom on a regular basis.  We continue to message each other and discuss our learning and any issues that arise.

I would recommend this course to any therapist who is looking to improve their skills and practice in online working.  I can't thank you enough Ken, Rory, Colette and the team for all your hard work.  This experience has been amazing and has changed me for the better!

- Gina (Herefordshire, United Kingdom)


I have found the course extremely informative, interesting and very enlightening. It has supported me in updating my knowledge, understanding and the requirements of GDPR and BACP. I have recommended this course to all the counsellors I know and work with. I'd like to say thank you to the whole Counselling Tutor team for putting the course together so comprehensively and quickly.

- Laura (Dorset, United Kingdom)


Thank goodness for this course which came just at the right time. The course kicks off by asking us to think about mindset and this is so important to the topic and especially for myself who was feeling a bit worried about adapting to a new way of working.

From what I have done so far, this course is perfectly pitched and very comprehensive. It certainly looks like they’ve thought of everything.

I am also surprising myself. I have always considered myself a face-to-face person but now I am realising that online and phone counselling are likely to have a far more significant place in the future and I am now feeling confident about my ability to adapt to it. With grateful thanks to the Counselling Tutor team.

- Sally (Worcester, United Kingdom)


"I work with young people with issues of drugs or alcohol.  I have been working in this area for the past 12 years ... I was so glad I signed up for the course ... The young people have really taken to phone counselling in a way that has surprised me.  In my normal work I would have a lot of DNA's but the phone contact seems to be a way the young people connect with me."


I found the course easy going, interesting and knowledgeable. I received a great amount of useful updated information on online counselling and it is fully worth the money I paid for it.

The structure of the course and the explanations of topics covered in it are easy to understand for me (English is my second language). I like that Rory and Ken clearly and fully reflected on all BACP requirements.

Videos and group discussions helped me to understand topics and to clarify uncertainties. Practicing online sessions with buddies raised my confidence and made me familiar with online technologies. I like that I can go back, look at slides and refresh my knowledge. I like that there are many templates that I can adjust for my own practice and many links for useful information.

The course allowed me to avoid a lot of mistakes in my work and enabled me to improve my practice. Loving the course as it is and it is a great help for me. I will surely recommend it to my colleagues.

- Nadia (Aberdeenshire, United Kingdom)


Firstly thank you so much for this course. I have found it invaluable and it has meant that my agency are pleased with my CPD and want to put me forward to offer online and telephone therapy to my clients as of next week.

- Kate (Oxfordshire, United Kingdom)


The course is DEFINITELY VALUE FOR MONEY! There is so much information, resources, and support. I love that there is a tutorial, discussion and downloads, as well as 'homework' for each part of each module. This keeps it interesting. It's great that you can work at your own pace and take a break when you need to. Also, the content is available to refer back to at any time.

There is a lot of community support on the Facebook group from a wide range of people at different stages of their careers and training, who are willing to answer any question or to discuss any topic. There is also the Counselling Tutor team, only an email away, as well as the weekly webinars. The additional access to other lectures and podcasts, etc is a bonus.

I would recommend this course to any therapist, whether they are still a student or have been practicing for many years.

- Glenda (Norfolk, United Kingdom)


I am enjoying the teaching of the course as I can listen to the audio of the webinars and look at the PowerPoints as I like taking notes. I am able to download all of the resources.

I am not currently doing online or telephone counselling, however it is something I am thinking to do in the near future. I have a preference for telephone counselling than online counselling as I do not have a confidential office space so it is more circumstantial for the time being.

I feel that the course is very informative and there is a lot of detail, time for reflection, and it is a pleasurable experience as you go at your own pace. I am finding it very engaging and my interest in the subject keeps me easily motivated and stimulated. I am not on Facebook so I am not in the private group.

I would 100% recommend this course to anyone who is interested in doing a CPD course in online and telephone counselling and it is very good value for money. Honestly how can I complain when I am getting more than my money's worth?

A huge thank you for this affordable experience during these hard times.

- Sabrina (Coventry, United Kingdom)


Thank you very much for your updates and emails. They are very much appreciated.  I am going at a very slow pace and am still in Module 1.  However I have a buddy who is also a colleague and we have started to meet up weekly on line to discuss the course.  Although my client group is young, I still feel that the course is challenging me and helping me develop professionally. Thank you and the team for all your hard work and for coming to our help in these unexpected circumstances.

- Stephanie (Malta)


I just wanted to say also how helpful I have found the Online and Telephone Counselling course. I have got 4 clients with Cancer Support Yorkshire, email and telephone work at the moment and also one client via video link for Bradford Counselling Services. All voluntary at the moment to build up my hours for accreditation but hopefully will get some paid work at some point! I only qualified last year so still building up my skills and experience.

- Heidi (Shipley, United Kingdom)


"What I feel sets you apart from others offering this kind of training is the sense that you as a team really care about the counselling community, hence the price of the training really reflects this--value for money is an understatement."


Thank you very much for your updates and emails. They are very much appreciated.  I am going at a very slow pace and am still in Module 1.  However I have a buddy who is also a colleague and we have started to meet up weekly on line to discuss the course.  Although my client group is young, I still feel that the course is challenging me and helping me develop professionally. Thank you and the team for all your hard work and for coming to our help in these unexpected circumstances.

- Stephanie (Malta)


I just wanted to say also how helpful I have found the Online and Telephone course. I have got 4 clients with Cancer Support Yorkshire, email and telephone work at the moment and also one client via video link for Bradford Counselling Services. All voluntary at the moment to build up my hours for accreditation but hopefully will get some paid work at some point! I only qualified last year so still building up my skills and experience.

- Heidi (Yorkshire, United Kingdom)


Thank you all so much for every bit of effort that has gone into making this course so special. I have thoroughly enjoyed it so far and still got ways to go but it's been great. The way you guys work has been so relatable which has made it much more enjoyable.

- Shannen (Hertfordshire, United Kingdom)


I work with young people with issues of drugs or alcohol.  I have been working in this area for the past 12 years. I signed up to your course as I have always done face-to-face counselling and as my organisation moved to telephone counselling or Zoom, I wanted to be competent to do it. I have completed module 1 and 2 and from the start it opened my eyes to my own prejudice around telephone counselling.  I really thought it would not be as good. Doing module 1 changed my mindset right away!  I was so glad I signed up to the course.

The young people have really taken to phone counselling in a way that has surprised me.  In my normal work I would have a lot of DNA's but the phone contact seems to be a way the young people connect with me.

The videos and comprehensive detail is great and I have been able to pass on some of the information to my manager and organisation.

I have recommended this course to other colleagues andt o some of my supervisees.  The course is value for money, so thank you again.

- Bernie (Tyrone United Kingdom)


This is the first training I have done with Counselling Tutor. I am really impressed with the teaching and format. The slides are easy to follow and to the point. Rory and Ken speak clearly and with enough pace to keep momentum going.

This training is exactly what I need to meet the needs of clients given the restriction on face-to-face contact. Not something I had considered before.

The learning has definitely helped me move to online and telephone counselling. I feel I am gaining new skills and confidence and getting my paper work in order to offer online and telephone counselling to clients.

The learning provides enough detail. It also gives me links and points me in the right direction for other resources around the subject to continue to learn.

I am not a big Facebook person, however the group has been a great support. I have posted (twice!) and have been able to search for comments and experiences  on the different modules. I am currently working on module 2 so being a little behind others means others have already posted the questions I may have had, so looking on the group has been really useful.

I had not realised how much was involved with telephone and online counselling. I feel [the course] is a must for any counsellor providing these methods of counselling.

I often feel CPD can be expensive, CPD is a necessity and it feels good when I come across affordable training.  I was pleased and relieved that this course was affordable.

The Wednesday webinars are also really good and informative too. A breadth of knowledge and experience from yourself,  Rory,  Ken and Tamara.

- Sam (Burnley, United Kingdom)


"It goes over and above my expectations and there is so much more bonus and additional information and resources that I would certainly recommend - and actually have done - this course to students, trainee and qualified counsellors."


I was sceptical about joining the training course as I didn’t think I would get much from it but thought it would be CPD and therefore would be useable as evidence of this.

How wrong I was.  I have found the course to be informative and comprehensive.  It goes over and above my expectations and there is so much more bonus and additional information and resources that I would certainly recommend - and actually have done - this course to students, trainee and qualified counsellors.

The course is a credit to everyone who has been involved in making it a really professional, relevant and accessible learning environment.

- Debbie (Coventry, United Kingdom)


I must say how much I’ve gotten from the course and how it has changed my ‘mindset’ completely on doing online counselling. I feel like you have covered so much and I feel that I will be ethically able to provide a safe space for my clients online. The help on ensuring confidentiality through information on security has really helped my confidence. THANK YOU.

- Kathleen (United Kingdom)


I've enrolled on and started your excellent Online Counselling training course. It really is well put together and I especially like the 'bite-size chunks' of each module. I can process and reflect on each subject before clearing my mind for the next part.

- Brian (Birmingham, United Kingdom)


I must say how much I’ve gotten from the course and how it has changed my ‘mindset’ completely on doing online counselling. I feel like you have covered so much and I feel that I will be ethically able to provide a safe space for my clients online. The help on ensuring confidentiality through information on security has really helped my confidence. THANK YOU.

- Kathleen (United Kingdom)


The Online and Telephone Counselling Course has a great balance of relevant input, discussion, and practical tasks for the participant to tackle.  The tasks are guided by excellent resources and the outcomes will be of real value.

The emphasis on the particular requirements for maintaining ethical practice in the various online settings is exemplary.  Provision of weekly webinars and access to the course Facebook group allows for maximum interactivity between course members and tutors.

Keep up the great work.

- Mary (Newry, United Kingdom)


Simply put, this course has been a blessing. In a time of chaos and uncertainty the learning has enabled me to feel confident and know that I am working in an ethical way moving forward in supporting my clients online.

I found the format, video and downloads easy to use and understand, and as a counsellor/supervisor running a small business, I know that I can support my supervisees at this time and will be recommending that they do this course too.

What I feel sets you apart from others offering this kind of training is the sense that you as a team really care about the counselling community, hence the price of the training really reflects this--value for money is an understatement.

So that leaves me to say a big Thank You.

- Michelle (Shropshire, United Kingdom)


I’m finding this course very welcoming and the interaction between Rory, Ken and Colette is seamless.  Modules are broken down into topics and I can take the information in at my own speed.  Everything I read is valuable and so I am aware that I will have to work my way through the course material more than once, first to become aware of the learning style, and then later times to soak up the facts available to me.

I know what is going on at all times. I am happy that the knowledge I have already grasped is sufficient for me to feel involved in the weekly webinar and I’m extremely relaxed about asking for support, should I need it.

I’ve done telephone counselling in the past but this course is highlighting considerations which have not to date come to me.  And may never have done so, had I not had them brought to my attention.

Thank you, Counselling Tutor, for providing a wealth of information at a welcome price.

- Denise (County Durham, United Kingdom)


"I have found it invaluable and it has meant that my agency are pleased with my CPD and want to put me forward to offer online and telephone therapy to my clients as of next week."


I've been in private practice for a few years now and have wanted to offer online and telephone counselling for some time now but just didn't know where to start. This course has been the perfect place to begin, providing such a wealth of useful information and things to think about. I would recommend it to any counsellors looking to enhance their private practice as the way it is taught and attention to details are just done so well.

- Christine (Evesham, United Kingdom)


The Online and Telephone Counselling Course has provided me with a real lifeline during this time of crisis. It has given me more confidence when using technology than I have ever had before and really inspired me too.

I have really enjoyed the format of the course and have found it very easy to navigate. The lectures, discussions and live webinars have been very informative; the resources have been invaluable; and being part of the Facebook group has given me so much support too. The encouragement to buddy up with someone else to practice skills has also been very beneficial.

I have already recommended this course to colleagues, peers and friends. It really is first-class training and extremely good value for money. Thank you.

- Wendy (Stafford, United Kingdom)


I would like to express my gratitude to you as well as Rory and Ken, for inviting me to join the group. This invitation came at the time when I needed some support. I am studying Online level 3 Counselling skills, and I consider this Online and Telephone Counselling course as part of my training. I will not be able to practice yet, however, the information that is given to us is of a great value and I would recommend this course to others. I appreciate the support that is provided during the webinars and the effort in answering questions.

- Zahia (London, United Kingdom)

I have enjoyed the different learning styles that have been available, as well as the information given which is very informative and gives clear guidance. As a novice to online counselling, I have very much appreciated the support I have received both online and also being able to speak over the phone.

- Liz (Lancashire, United Kingdom)


Firstly to say that I am really enjoying this course, and I think it does what it says on the tin.  I am finding it very thorough and detailed with bags of help from Rory and Ken which is saving me so much time from having to trawl through everything myself.  The self-reflection process is great and is adding to my mindset and confidence of what to bring to counselling either by telephone or online, safely and professionally.  Excellent.

- Moira (Nottinghamshire, United Kingdom)


The Online Counselling Course run by Counselling Tutor is suitable for both student and qualified counsellors.  It covers all the important topics such as safety, data protection and is underpinned by the importance of ethics.

I particularly enjoy the mix of theory and practical learning and the information around technology is very helpful and gets you thinking about both the benefits and pitfalls of online counselling.

The support via Facebook and Counselling Tutor colleagues has been brilliant. Absolute value for money.

- Mandy (Liverpool, United Kingdom)


Thank you so much to all of you on the team. This is an excellent course with fantastic support - I feel very held. I am very slowly plodding my way through and was starting to believe that I was falling behind and putting pressure on myself. Thanks to your reassurance, I am able to recognise that it is OK to go at whatever pace works for me on an individual level.

It's great to hear that the additional hours have been recognised and will be reflected on our certification. The fact that we can revisit and re-certificate once you have acquired accreditation is fantastic news.

By keeping the cost so low, you have made this course accessible to me during difficult times. I wanted you to know that your incredible ability to teach, your amazing support, kindness and compassion are very greatly received and appreciated.

- Sam (United Kingdom)


"I am so glad that I enrolled in the Counselling Tutor Online and Telephone Counselling Course.  I have learned so much about working online and telephone counselling, due to the great mix of videos, downloads, webinars and group support on Facebook, that are incorporated in the course ... The course is exceptional value for money when you consider all that is included and how much work that has gone into the course .. I was so nervous about moving to online counselling but the tutors convey information in a way which is understandable, supportive and reassuring ... I would recommend this course to any therapist who is looking to improve their skills and practice in online working ...  This experience has been amazing and has changed me for the better!"


I would just like to say how fantastic the course is--such value for money and the information I have learned from this is amazing. It covers things that I would have never thought of. The Facebook group is also a great learning platform.

I am sure that without the course I would have found it harder to do my online and telephone counselling. Knowing how to contract and what to look out for amongst many other things has been invaluable.

Thank you so much for running it.

- Helen (Worcestershire, United Kingdom)


I have found the modules extremely helpful as I have no knowledge of working online.  I have particularly enjoyed listening to the podcasts where it outlines things for counsellors to consider and then given us tasks to complete in order to make sure we have the right things in place for ourselves and clients.

Additional links have been useful too. I have fully integrated myself into the course through completing the tasks, joining in the live webinars and posting in the Facebook group.

Without this course I would not feel equipped nor confident to use an online platform for counselling. The course is extremely informative and I am taking a huge amount of learning from it.

The course is extremely easy to follow whether on a phone, tablet or computer and there is always one of the team on hand to support our learning.

I would definitely recommend the course to anyone who was considering working online and think for the amount of work Counselling Tutor have put into it, it is a bargain for £49.99.

- Emma (Lancashire, United Kingdom)


After one of my student supervisees told me about the telephone and online training, I have just completed module two. I want to set the comments in context of living alone during social isolation and the personal and professional challenges that brings :

  • I am finding the training very thorough, accessible and user friendly.
  • I appreciate being able to work through the course at my own pace taking time out to reflect on the training and process feelings about the current health crisis.
  • Telephone and online counselling is not something I would have considered prior to Covid-19. I now have the confidence to offer this to my clients and supervisees and will continue to offer it when we are able to return to face to face sessions.
  • Rory and Ken’s presentational style offers the correct balance of professionalism and friendliness and inspires confidence.
  • The fact that the training is bang up to date, reflecting the concerns and consequences of Covid-19, makes it of extreme value and relevance.
  • The training with access to other supportive materials, printouts, podcasts and lectures provides excellent value for money.
  • On a personal level the training has helped me to work through social isolation with a new sense of purpose.
  • I have already recommended the training to student counsellors and my experienced colleagues.

- Mary (Doncaster, United Kingdom)


I find the course very refreshing. As I graduated many years ago, it is nice to see what is good practice today. I love to have a short video and the reading material that we can do at our leisure after a day of work.

I have learned new vocabulary (synchronous and asynchronous) and can’t wait to learn more.

This course has empowered me to know what is good practice when giving our services online. I do not do telephone counselling as I do not feel comfortable to do so.

[There's] not too much of details which is good as we can clear our doubts if required more information.

I also feel the FB page quite useful and see that most of us are sailing in the same boat, which is reassuring.

Would I recommend colleagues to take the course? Definitely. I have spoken to my colleagues and friends about this one.

Do I believe the course is value for money? Definitely. With the special price that you have given now, I would be an idiot not to take advantage of this offer and it is great value for money.

- Suzie (Dubai)


It is fantastic value for money and is enabling me to confidently make the switch from face-to-face to online counselling.  The material is easy to access, comprehensive and clear.  It has given me lots to think about.  The Facebook page is a really helpful way of connecting with others and sharing thoughts.

I would highly recommend this course and am looking forward to the remaining modules.

- Morag (London, United Kingdom)


Firstly let me say how much I have enjoyed all the training that I have begun from your team. I have for many years felt let down by many training providers. I have felt that so many CPD courses have been so polished that they miss one important ingredient, but with your team I feel a humanity that comes straight through the screen. You make me smile at times and I like it more that we have a couple of dyslexics on board... just like me. Lol!!

- Madelaine (Herts, United Kingdom)


As a trainee counsellor who has had to change from face to face to telephone counselling, it has been a very useful and interesting training.

- Claire (Coventry, United Kingdom)


"I have accessed Counselling Resources, Counselling Tutor, etc. with Rory and Ken throughout my diploma training and pos­­­­­­­t-qualifying. This was the main reason that I chose this Online Course above all the others on offer--I knew that the information would be thorough, accurate and that the course would do 'exactly as it says on the tin' . My confidence in using this resource has been more than justified."


This course has broadened my knowledge about online and telephone counselling. I can now work comfortably with clients online or on the phone as the situation calls for at the moment. So I highly recommend this course to every counsellor and student counsellor. You will never regret enrolling into this course, I assure you. Thank you, Rory and Ken.

- Ann (South Yorkshire, United Kingdom)


It has been a fantastic opportunity to do this course and learn so much, new things that I haven't considered before, but also to connect with other counselling students.

The videos are very easy to follow and I found all the presentation materials very helpful. I am learning new things from basics, i.e being in front of the camera, to  making new online contracts, confidentiality, etc. I feel more confident now completing this course, and being able to support clients online.

There is so much information that you get from your peers on the private group. Very much recommended--join in and share your thoughts.

I would encourage anyone working online with clients to take this course. And the course is of reasonable price. I found the webinars very useful too.

- Ben (County Antrim, United Kingdom)


I have found this course to be extremely useful.  I enjoy Rory's lectures and the practice discussion he presents afterwards with Kenneth build on this.

I like the way the course is in bite-sized pieces which I can access online via videos and downloads in my own time which makes the learning less overwhelming.

I have been a face-to-face counsellor for many years and this course has made me think things through in reflection to my current practice, i.e. tightening up of boundaries, clinical wills, how to transfer counselling skills to online, how clients may feel with technology.

Both Kenneth and Colette have been really helpful in helping me access my computer account when I was having difficulties.  All the tutors are friendly, easily accessible and very helpful.

It is also very kind of the tutors to be running this course for such a low price, so that they can help as many counsellors as possible transfer their skills online at this difficult time.

- Vanessa (Hampshire, United Kingdom)


This course was vitally important following the upheaval faced by counselling services due to Covid-19, with many practitioners make a rapid move to online work.  I have been really impressed by the high standard of teaching and how each module is presented in a clear and concise manner.

I have found this course invaluable for many reasons. Firstly by completing modules 1 and 2, the BACP competencies for online and telephone work are covered.  This provided with me with an assurance that I was safe to continue working remotely with my clients.

Legal and ethical aspects of telephone and online counselling are explained in thorough detail.  So much so I feel the course has provided me with a solid grounding on how to set up an independent practice in the future.  I also learnt some important legal/ethical points relating to my current practice within an agency that I have been able to implement.

The course offers guidance on the best hardware and software available for online counselling and a chance to practice new skills via the Facebook community. Whilst I’m not a total technophobe, I found this aspect of the course very useful as researching and choosing products can feel overwhelming.

I would highly recommend this course to colleagues and feel it represents excellent value for money.

- Helen (Rhondda Cynon Taff, United Kingdom)


As a qualified practitioner in PP, this course is not only helping me to reflect and adapt to working online, but also has given me so much accessible content and learning that has helped me to reflect and re-evaluate my whole practice. Amazing value for money that has responded to such an overwhelming situation in a measured responsive way.

- Paul (Thirsk, United Kingdom)


I'm really enjoying the course. I'm getting so much from it.

I really like the practice talk with Rory and Ken after each topic. As for me, it helps me gain a deeper understanding by hearing things I have heard, and want to hear again for clarification, that I did indeed understand it.

I'm so glad I took this course, as I feel it will benefit me greatly when I start my practice, as I've just qualified. It's just what I needed.

- Lea (Hertfordshire, United Kingdom)


"I have been really impressed by the high standard of teaching and how each module is presented in a clear and concise manner ... Legal and ethical aspects of telephone and online counselling are explained in thorough detail.  So much so I feel the course has provided me with a solid grounding on how to set up an independent practice in the future ... I would highly recommend this course to colleagues and feel it represents excellent value for money."


It's a great pleasure to recommend this course. The format of videos and downloads is really working for me as it’s keeping my interest alive.

It is a very comprehensive course and I am finding all the extras so useful, e.g. sample contracts. It is giving me much more confidence in my move to working online and making what is a very steep learning curve for me, doable.

- Ann (Kent, United Kingdom)


Thank you Rory and Ken for making this course so accessible, not only financially, but with the ability to do it at my own pace.  The content has really made me reflect not just on the new challenges to online work, but made me review my current contracts, policies and procedures.

I am a counselling tutor for level 4 diploma and will be cascading some key points down to my students too.

Great work and a real reflection of your commitment to the profession and clients.

- Lynn (Buckinghamshire, United Kingdom)


This course is amazing, the depth of understanding and clear detail you have all put into it, in such a short period of time is staggering. It has enabled me to support my phone clients with greater confidence knowing I have your knowledge behind me. I really appreciate all the work every one has done.

- Sam (Kent, United Kingdom)


All the information is well-structured, well-performed and just what I need. I appreciate the fact you give us examples, templates and ideas.

Support is so important. It’s a great idea to talk to the buddies--I have two of them.

Thank you so much for your help and openness. I wish you all the best.

- Natalia (Australia)


This online course have transformed my way or work within placement. The course material can easily be understood and fulfil all the requirements that need to be met when working online.

This course has opened my eyes to online work and made me feel supported within my placement. I’m definitely practicing on another level with more confidence and online competency.

I have already recommended this course to fellow students and colleagues.  Great team within Counselling Tutor that deliver first-class service and support.

- Emma (West Sussex, United Kingdom)


I have found the course to be packed full of information and advice on everything I need to make the transition into working online. The tutorials are very thorough and the online group gives a supportive/interactive element. Real value for money. Would definitely recommend it.

- Angela (Greater Manchester, United Kingdom)


"Although I practice counselling in another country and there are perhaps differences regarding regulations, the context of the course is relevant and can be applied anywhere. In general I consider it as an extremely helpful, thorough, meticulous course. Remarkable effort."


Rory and Ken make learning fun!! As a student, I am finding this course a valuable learning experience, preparing me to be able to work with clients/volunteers online.

Support is always on hand if you need something clarified, and the weekly webinars are useful as they help to consolidate learning.

I would recommend this course to anyone who is considering moving their practice online or would like to add a new skill to their toolbox.

- Amanda (Northamptonshire, United Kingdom)


This course is definitely worth the effort, the time and the money. Although I practice counselling in another country and there are perhaps differences regarding regulations, the context of the course is relevant and can be applied anywhere. In general I consider it as an extremely helpful, thorough, meticulous course. Remarkable effort. Thank you for that.

- Kyriaki (Xanthi, Greece)


I have found this training very beneficial to my learning and especially at this time where I have rapidly had to adapt to online and telephone counselling due to the coronavirus.

It has taught me things I otherwise would not have thought about for online counselling. The format of the training really suits me as it means I do not have to read reams of information. I can listen to the information as well as read the concise power points.

I would recommend this training for anyone who is new to the world of online counselling.

- Rachel (Monmouthshire, United Kingdom)


Awe, I can’t believe the course is coming to an end, I feel really sad.  I thoroughly enjoyed the learning--it’s been brilliant! Rory and Ken sharing their experiences and being so honest has also helped. I love the passing comments that made me smile, such as:

'Sit with a cup of tea, look out of the window and reflect on your own practice.'

'Be confident, competent and value the way you work.'

'Online counselling is not second best to face-to-face counselling.'

My intention is to listen to the recordings again from module 1.  It’s great that we have unlimited access.

I also want to personally thank you for always being available at the end of the email.

Thank you Rory and Ken for this learning.

- Angie (United Kingdom)


Very detailed and informative tuition (aspects of which I would never have thought of!) delivered in a way that is easy to listen to and digest. Rory is a master tutor! The module slides and copious downloads are comprehensive and invaluable. An absolute must for telephone and e-counselling!

- Caroline (W Mids, United Kingdom)


I am delighted with the course. Though it is conducted online, I really feel that I am involved with all the other students taking part. Many questions are put to the team during the session and they are all answered in depth and with clarity.

The support is great both during the session and in between and I feel very comfortable with the learning format. No pressure, just genuine support from a team who are passionate about their work.

After the very first session, I felt more informed and confident enough to start online and telephone counselling.

Though Rory Lees-Oakes and Ken Kelly are the main ones who deliver the sessions, I am impressed with the way they bring Colette Kelly and Tamara Howell into the sessions to add extra information and support for our learning.

The course is excellent value for money and I would definitely recommend it. I look forward to future courses.

A very big thanks to you all.

- Liliana (London, United Kingdom)


"Very detailed and informative tuition (aspects of which I would never have thought of!) delivered in a way that is easy to listen to and digest. Rory is a master tutor! The module slides and copious downloads are comprehensive and invaluable. An absolute must for telephone and e-counselling!"


It is well-structured, welcoming, collaborative and very 'real', by which I mean that every person on it are sharing their struggles and learning throughout this very challenging time in our lives, both personal and professional. Thank you Ken, Rory, Tamara and Colette. Highly recommended.

- Heather (St. Ives, United Kingdom)


As a face to face counsellor, supervisor, one time tutor and a bit of a Luddite, I felt a bit apprehensive about tackling a course on Online and Telephone Counselling. However, I needn’t have worried as the tutors were very knowledgable as well as friendly and open.

I found the modules to be full of appropriate, relevant content and easy to access as I was forced to dip my toes into the online world due to the Coronavirus.

I experienced the webinars to be invaluable for asking and receiving answers from the team. No question was too simple. I felt very supported by the team as well as the online community and would recommend this course to other professionals.

Above all it is good value for money.

- Meriel (Lisburn, United Kingdom)


My first placement some 20 years ago was as a crisis telephone counsellor. It gave me a really good platform to launch my career. There was little training or support available at the time, so I can say now how much a difference it is for me to be part of this course and have support at the same time.

I am finding the course stimulating, exciting and very interesting. The most rewarding part for me so far is the buddying system. I never know what I am going to learn from my buddy – they are open and respectful to me, and I for them.

The online training material, which is part of the course, is very handy to revisit any time I need it.

The course offers an excellent framework of support, so that there are no obstacles in the way to stop me from learning.

- John (Walthamstow, United Kingdom)


The course so far has made me think. It has brought up many things I would never even have considered, e.g.,  being aware of what is in the background and having the camera at level with the client so you aren't looking down on them or up at them.

It has been really helpful for my practice and encouraged me to work online rather than put me off!

- Heidi


"From what I have done so far, this course is perfectly pitched and very comprehensive. It certainly looks like they’ve thought of everything. I am also surprising myself. I have always considered myself a face-to-face person but now I am realising that online and phone counselling are likely to have a far more significant place in the future and I am now feeling confident about my ability to adapt to it."


Rory and Ken explain the benefits and pitfalls of working online and by telephone.

The lectures are clear and precise and supplemented by a weekly webinar where questions can be raised and clarified. You feel fully supported by an online community on Facebook.

As an experienced counsellor, the course has helped me gain a focus in online work and represents excellent value for money. I would thoroughly recommend the course to students and those who have been counselling for some years.

- Heather (Bristol, United Kingdom)


This course has been well put together.  It is informative and engaging, with excellent resources made available for download.  The lectures are clear and concise, with plenty of opportunities for clarification during the associated webinars.

- Carole (St Helens, United Kingdom)


I am finding the course very helpful.  I have recommended it to a number of counsellors.

I like the format, particularly the discussion between Rory and Ken, and the resources/signposting. It is straightforward to follow and is certainly causing me to reflect and put things in place.

I'm not on Facebook but have colleagues and a friend who is doing the course so I'm practicing and discussing with them.

- Rachel


I would like to thank the Counselling Tutor team for the Online and Telephone Counselling course.  Being new to Counselling Tutor, I wasn't sure what to expect but have been pleasantly surprised at the training. I have found the training to be in-depth in terms of helping me understand the many issues that can arise from moving my counselling practice online.

The team introduce you in a non-threatening way to the intricacies of data protection, confidentiality, whilst weaving in the BACP ethical framework. What I enjoyed the most was the informality of the course which made these sometimes complicated areas feel possible to me, the non-tech savvy counsellor.  It also helped me to review and improve my contract by taking me through the process step by step.

I also so enjoyed the ease in which you can contact the team if you have a question and the chat they have together around the subjects. Thank you so much.

- Kate (Perthshire, United Kingdom)


The teaching of the course is well-presented with videos and downloads that you can keep and reference at a later stage. The opportunity to post comments and questions during webinars assists in this as they can be responded to in real time, so you have the opportunity to clarify if necessary.

It is helping me with my intention to move into online and telephone counselling as part of my work in the future, and to offer this to clients and include in the contract for face-to-face clients should the need arise as in the current lockdown. It will be the client's choice.

The learning is comprehensive and has also made me reflect on my work generally and extend listening skills when you only have the tone of someone's voice to go by if they have difficulty expressing their emotions. I don't plan to use email or text for counselling, but I will make further checks if I'm using those mediums to contact clients for admin reasons.

There is a private group to contact online for peer support/clarifications/ideas, which is invaluable to have to hand.

I recommend this course to you, even if you don't offer online or telephone counselling at the moment. It is good value for money, offers a well-taught programme for this subject and, I believe, offers skills that can also offer benefits in face-to-face work and administrative requirements in counselling practice.

- Rosemarie (Kent, United Kingdom)


"When I started module one, I couldn’t stop. I loved the fact that Rory and Ken introduced this with such enthusiasm and passion. The emphasis is that online counselling is not second best to face-to-face counselling ... I would recommend this course to my colleagues. It really does prepare you to work online, and is definitely value for money in comparison to some other courses. I thank Rory and Ken for offering this course, one of the best training I have been on."


This course is proving very helpful, having been thrown into the medium of online counselling. The webinars and course content are relevant and they are providing a lot of useful ideas because of the interaction with the tutors and other participants, not least because of advice and ideas regarding technology. It is also useful to remind ourselves regarding ethical and best practice particularly using this medium.

- Patricia (Beccles, United Kingdom)


I am new to online counselling and is something I have never thought of doing and avoided at all cost.  However, when I started module one I couldn’t stop. I loved the fact that Rory and Ken introduced this with such enthusiasm and passion. The emphasis is that online counselling is not second best to face-to-face counselling.

The course has given me confidence and encouragement. I have learned so much about myself and my ability. I found learning by videos very helpful. I would recommend this course to my colleagues. It really does prepare you to work online, and is definitely value for money in comparison to some other courses. I thank Rory and Ken for offering this course, one of the best training I have been on.

- Angela (Sheffield, Ireland)


Thank you Rory, Ken, Colette and Tamara, for giving me a professional lifeline during the COVID-19 shutdown:

  • CPD that is perfectly fit for purpose and excellent value for money
  • Essential frameworks for counselling online: contracting, holding the therapeutic space, ethical and legal perspectives

Each module is clear and concise, backed up by slides, articles, links, a weekly webinar and access to group learning support via FB.

- Josephine (County Cork, Ireland)


The online and telephone training is very well worth doing. The focus on the mindset is particularly helpful, as is the information on the different software. The detail is comprehensive and contains the right level of didactic talk and discussion. The resources are very useful and the Facebook session is as helpful as it needs to be.

The course is well worth the money. We are all very privileged to have Rory and Ken's passion for and experience in counselling training. Thanks to both and their team.

- Jackie (Northamptonshire, United Kingdom)


I have found the course to be very helpful and good value for money. The structure of the course is well-planned and thought out, starting off with the fundamental basics and then moving on to the more intricate details concerning online and telephone counselling.

Each module is well-delivered and provides much food for thought, encouraging therapists to reflect on how they can adapt to new ways of working whilst crucially putting the clients first, whilst also making sure they are working to BACP standards.

The course offers a very valuable clarification of the rules and regulations around online and telephone counselling and considerations of how to practice ethically and in line with the BACP Ethical Framework.

I sincerely thank Counselling Tutor for delivering this course so swiftly in response to COVID-19 -- it's a fantastic support and resource which I know I can revisit as much as I need.  Thank you, Counselling Tutor!

- Jennifer (Devon, United Kingdom)


"Feel safe in the knowledge that this team will guide you every step of the way. They leave no stone unturned as far as giving you the right information to help you become an informed counsellor. I have used Counselling Tutor since the beginning of my journey studying to become a counsellor. I am now in my second year of private practice."


This course is essential for anyone wishing to offer clients telephone and/or online counselling. It provides in-depth tutorials and support with setting up appropriate technology. It covers writing client contracts, policies and procedures, insurance and accountability, along with understanding the moral and ethical implications of this type of work. A very reasonable price for such important learning.

Thanks guys!

- Selina (London, United Kingdom)


I like the fact that we can go at our own speed.  The way it all fits together is pretty amazing – thank you.  Even though I am not particularly technical-minded, I have found it very easy to operate.

I am learning exactly what is appropriate for how I practice and have found the information helpful and simple to understand.  Its simplicity is its greatest asset.

The course goes into as much detail as I need at this moment. I have already recommended the course to fellow professionals around me. I think it has been excellent value for money.

- Jo (Cambridgeshire, United Kingdom)


I have found the training very useful in regards to the current situation we find ourselves in, due to lockdown. This would of been enough of a reason to take on the training though I have always been interested in remote counselling and planned such training once qualified later in the year.

I was very pleasantly surprised at the cost of this training and I would recommend it to all of my peers at college and fellow counsellors at my placements.

The content of the training has been very thorough up to now and I am looking forward to what the next modules have in store.

Thanks Ken & Rory, great training and easy to follow with audio and written direction and information.

- David (Warrington, United Kingdom)


The online format is easily accessible, and I'm able to do the course in my own time which is perfect! Tutors are amazing and offer support whenever its needed, answering questions, etc. The private group offers questions and answers sometimes I don't think about so it's a good platform to turn to. I would definitely recommend to others!

- Saphron (Manchester, United Kingdom)


Having been advised to work from home with my clients by my practice agency due to COVID-19, I was looking for a way to gain some experience and understanding around working remotely with clients so I could best serve them through the coming months. This course has been a brilliant resource to that end, a good fit. I’m enjoying picking up so much knowledge and experience from the Counselling Tutor team, engaging me fully in reflecting on working in this environment, as well as considering and working on creating my own paperwork and systems to enable me to take this into private practice as another option for my clients into the future. All this takes time, is challenging, but I feel is worth the investment.

Added to this is the benefit of being able to: connect with; discuss; share; and practise with others around the globe who find themselves in a similar situation. It also feels good, empowering, to be taking some action and increasing my CPD breadth at this moment, in a way that’s accessible, enjoyable, and feels good value for money.

Thank you to everyone at Counselling Tutor for sharing your knowledge and experience in these difficult times.

- Lee (Gloucestershire, United Kingdom)


"I am in my final year of Diploma and I cannot express how helpful this has been not only in terms of my studies, but also in my professional and personal development. The methodology for delivery is brilliant as it not only provides reference material to fall back on, but is explained through the videos in a manner that demystifies and provides personal challenge. All the media used is comprehensive and the support surrounding its content from yourselves and peers in the private group has been truly inspiring. The course and its overall content I feel is amazing value for money and I have recommended it several times to my colleagues."


Before I started the course, I thought to myself 'how hard can it be'. I had no idea of all the considerations and complexities involved. I am so pleased I attended the course. My insights into telephone and online counselling have increased 100-fold. I now feel competent and confident 'holding' my clients in a different therapeutic space.

- Lyn (Devon, United Kingdom)


I am really enjoying this course; I love that I can do it at my own pace, and there is no pressure to complete by a certain date.

Rory and Ken have a very congruent way of delivering--you can see they have "walked the walk" and are genuinely sharing their experiences on how to best transition from face-to-face counselling to online and/or telephone counselling.

While we hopefully all have transferable counselling skills, in my ignorance, I thought the change in format would be no big deal. But the course has highlighted things I would never have thought of.

Have not completed it yet, but already my confidence in using the online technology has tripled and I am really enjoying the Zoom meetings with the few supervisees I have ventured to use it with.

I had searched online for a few course to help with the change over, but was either put off by the exorbitant cost, or a claim that they were the "definitive" course to do, or an emphasis on how to "attract" online clients to make your business successful.

This course is real value for money, and you get the feeling that Rory and Ken have recognised how COVID-19 has created the current dilemma for many of us die-hard face-to-face counsellors like myself who swore they would never do online work!

The buddy-up system organised via Facebook is also a great idea. Inevitably someone will post a problem or situation that I am experiencing and someone else will respond or come up with a suggestion. I was so excited when I finally learned what encryption meant, for example!

Of course like all online computer work, glitches will happen, but these are usually sorted out pretty quickly. I have recommended this course for all my supervisees, and indeed for any counselling supervisors who are supervising counsellors using this media for their work.

- Gerri (County Tyrone, N. Ireland)


I am very impressed with the course. It is easy to follow and lots to take in.

Rory and Ken have made it fun to learn. The course is very good value for money and I would recommend it to others.

- Sue (Essex, United Kingdom)


"As a qualified practitioner in PP, this course is not only helping me to reflect and adapt to working online, but also has given me so much accessible content and learning that has helped me to reflect and re-evaluate my whole practice. Amazing value for money that has responded to such an overwhelming situation in a measured responsive way."


Feel safe in the knowledge that this team will guide you every step of the way. They leave no stone unturned as far as giving you the right information to help you become an informed counsellor. I have used Counselling Tutor since the beginning of my journey studying to become a counsellor. I am now in my second year of private practice.

- Penny (Devon, United Kingdom)


With the current global crisis requiring the majority of people work from home, as a therapist online therapy is something I would not of thought of. The Online and Telephone Counselling course provided by Counselling Tutor provides therapists with the knowledge they need to know to start working remotely. Ken, Rory and Colette are very supportive and get back to any queries one may have as soon as they can. I am very pleased with the course so far.

- Zoe (Galway, Ireland)


If you think you know how to make the switch then think again. This in-depth practical course will make you aware of all the essentials that keep you the professional in the relationship.  From technology to taking payment, no enquiry was too small!

I constantly find as I’m thinking about it, Counselling Tutor is doing it! Thank you!

- Lucy (Cleveland, United Kingdom)


In our fight against COVID-19, many countries have implemented safe distancing measures, to minimise activities and exposure amongst individuals, and to reduce the risk of catching/spreading the virus. Despite the physical distancing due to school closure, our students continue to require social and emotional support. Hence, counselling services in schools that can be conducted online may become necessary despite the increased isolation.

I am thankful for the opportunity to attend a webinar with Rory Lees-Oakes on 25 March 2020 on an introduction to the Online Counselling Course provided by Counselling Tutor. The proposed training contents are closely mapped to the competencies outlined by BACP (UK). Hence, I recommended the course to my colleagues. Thus far, we have completed two of the six modules, and we are learning valuable knowledge on how to implement telephone and online counselling, so that we can continue to support our student-clients in counselling.

The modules have been well designed, with videos, downloadable handouts and additional reading materials for participants to take in the training at their own pace. Instructors Rory and Ken Kelly have been excellent in their delivery. Their care in checking for understanding and addressing clarification via Facebook live chats and postings have been most assuring to participants who are still grappling with the technology or the fact that we are taking our counselling practice online with our student-clients. This is a new experience for many! The learning thus far has given us much confidence to implement telephone and online counselling, and we will work with the early adopters amongst our colleagues, to supervise their practice and to refine our processes along the way.

The course has been reasonably priced, and as such, another batch of experienced practitioners will be attending the second run of the same course, starting in May. This will help strengthen our implementation of online counselling as more practitioners are trained in the use of technology in their counselling. I believe the subsequent runs of the course will be further enhanced through the early experience and feedback from the first run. The course will serve a very critical function of preparing practitioners for online counselling at such a time like this.

Thank you, Counselling Tutor, for the foresight in putting forth such a training for us!

- Jeffrey (Ministry of Education, Singapore)


"I was delighted to hear about this course as it is such a good fit with the BACP competence requirements for telephone and online counselling and as such I have brought it to the attention of colleagues and Diploma counselling students. As a tutor myself, I find it presented in a logical and quite specific way, covering essential material to inform me how to adapt from face-to-face to online counselling ... This is great value for money and I would have no hesitation in recommending – I have already done so."


The course is packed full of all the information and knowledge you need to give you the skills to take your practise online. The learning is very comprehensive and both Rory and Ken explain things in a manner which is serious, factual and informative, as well as including the right amount of humour and anecdotes from their own experiences and practices.

- Shanne (West Yorkshire, United Kingdom)


I would recommend this course as I found it interesting and informative, giving me the confidence and competence to offer a different type of counselling. There are some valuable resources on offer.  And the best bit, for me, no assignments at the end of it! Thank you, Rory and Ken.

- Debbie (Bristol, United Kingdom)


I have found the course to be very informative and covering many avenues of online and telephone counselling. I am hoping to use the learning to develop my skills and move towards private practice online and by telephone. Whilst there is a lot to consider, reflect and plan for, Rory, Ken and the team have put together the comprehensive tool kit for everyone who wishes to pursue this way of working with clients in the near future. The group webinar works well, and questions answered by a community of therapists/counsellors and trainees.

Personally, I'm taking my time to work through the course and suggested reading at my own pace, which makes it very flexible, particularly in these unusual times with the current situation.

I feel the course is great value for money and would highly recommend it to anyone wanting to consider or reflect on the online world of counselling or increase learning and skills for CPD.

- Rachel (Cleveland, United Kingdom)


I have found the format of lectures and study material very informative and pertinent to my practice, and I really value the Facebook tutorials and chat rooms for clarifying anything I am not sure of – and for prompting me to think of things that I might have missed. Thank you – this course is very worthwhile.

- Joan (Alabama, United Kingdom)


I am absolutely loving the course. Rory and Ken are well-informed and knowledgeable, as are Tamara and Colette.

They deliver the information in clear ways that are sensible and understanding of where we may need guidance. I love the fact that each module has a downloadable pack and also practical forms such as contracts to download and edit to make them personal to me.

Day by day my confidence is building. I like that I can link in with peers on the FB page. So glad I stumbled across you a few months ago on Spotify, as I had almost forgotten your very clear YouTube videos I used a few years ago while studying for exams.

Good luck. You deserve that your hard work pays off.

- Fionnuala (Sligo, Ireland)


"This is robust training course and great value for money!"


As an experienced therapist and clinical supervisor, I am finding the format of presentation excellent. It is helping me reflect more on my practice, particularly in relation to telephone and online counselling. I would unreservedly recommend this course and look forward to when it is formally accredited.

- Derek (Vale of Glamorgan, United Kingdom)


I’m finding the course great value for money, comprehensive and informative. I like the varied learning styles and find Rory and Ken very personable, knowledgeable and supportive.

- Caroline (Sutton Coldfield, United Kingdom)


This course is timely, efficient, and comprehensive, with friendly and careful tutoring from Rory and Ken.

- Angela (Somerset, United Kingdom)


Really informative, comprehensive and helpful course. Packed full of information. Modules delivered in an evidence-based way from the team via videos that example and discuss the presentations along with all the implications on practice.

Recommend for all levels.

- Graham (West Yorkshire, United Kingdom)


This self-paced Online and Telephone Counselling Course is enabling me to develop the awareness and knowledge required to work safely and ethically in a different way with clients.

The course is delivered through discussion, presentation and with a wealth of downloadable training materials. Course tasks are ensuring I put the learning into practice and develop the necessary competence and confidence.

There is a private FB group where course attendees are encouraged to buddy up with each other, share thoughts, materials, questions and observations.

This is robust training course and great value for money!

- Tracy (Worcestershire, United Kingdom)


"In essence it’s helped me ease into a way of supporting my clients in which I would have previously shunned and been a little frightened of. While previously I would have thought online was second best for my clients, the course has helped me change my mind. When all the current difficulties are over, with the confidence I’ve gained, I’m going to carry on offering an online service.


I was delighted to hear about this course as it is such a good fit with the BACP competence requirements for telephone and online counselling and as such I have brought it to the attention of colleagues and Diploma counselling students.

As a tutor myself, I find it presented in a logical and quite specific way, covering essential material to inform me how to adapt from face-to-face to online counselling.

The structure is great with lectures, discussions, essential reading, links to key information, space for reflection and clear suggestions for further action. All of this can be done at a time that suits me.

I had already organised a buddy and several colleagues are doing the course, so even though I haven’t joined the Facebook group, I don’t feel disadvantaged in any way.  I do feel connected with the community group on a Wednesday evening when there is a regular webinar.

This is great value for money and I would have no hesitation in recommending – I have already done so.

- Ann (Hertfordshire, United Kingdom)


As a counselling student, the course is providing me information to embed in practice moving forward as I believe the counselling profession will use online more in the future. Being able to work at my own pace is fantastic as I can fit this course around my counselling course, full time employment and family commitments.

- Carol (Dumfries & Galloway, Scotland)


So far I’ve completed module 1 and part of module 2 of the Online and Telephone Course developed by Counselling Tutor.

I have found it simple to access, very straightforward and excellent value for money. I find Rory and Ken very easy to listen to.

While not every part is relevant for me, the course has made me carefully think about my online work, security, clients' experience and ethics.

I’ve rewritten my contracts as a result and my initial information that I provide my clients with.

It’s made me give a great deal of thought to my own and my clients' understanding of technology.

I have also now started using headphones to maintain privacy and thought carefully about where and how I’m working.

The course has helped me become more familiar with online and email platforms which has helped me maintain contact with my clients in this difficult time.

In essence it’s helped me ease into a way of supporting my clients in which I would have previously shunned and been a little frightened of.

While previously I would have thought online was second best for my clients, the course has helped me change my mind. When all the current difficulties are over, with the confidence I’ve gained, I’m going to carry on offering an online service.

I’d certainly recommend all counsellors consider this type of training and would recommend the Counselling Tutor organisation. (Also discovered their fab website with lots of information on many different topics and podcasts.)

- Jo (Dorset, United Kingdom)


I am finding the online training extremely valuable. I like the format: information, then reflection, opportunity for practise in the group. The information is easily understandable and brings ethics, policies and procedures of your practice which will need to be looked at due to the changes to online, telephone work.

- Marilyn (Wigan, United Kingdom)


12/4/2020

I’m really enjoying it and love the detail and practical side of what you’re doing. I love studying and so it’s great for me... The course is great as it follows the BACP ethical framework and goes into such detail. I’ve not used Counselling Tutor before but I see this course as a brilliant tool to support me as I undertake some phone counselling work for a hospice without any training at all; no training at college either.

I’d say keep up the good work and thank you!

- Lucy


"Telephone and online counselling course is a very timely and comprehensive course. The course enables the widening out of practice to incorporate those who find it hard to access counselling by conventional means. Well-facilitated by Rory & Ken at a pace easy to follow and trimmed to the bone without loss of quality from a cost perspective.


8/4/2020

I cannot appreciate how complicated this must be for you having to technically navigate 900 participants.

However, you have the ability to reach out in a personal and reassuring way to calm those who may be challenged by technology including me.

Loving the energy of the team AND thank you.

- Liese


8/4/2020

I am really enjoying and learning so much from your very comprehensive Online and Telephone Counselling course. I am so impressed by the amount of work you have put into producing this course and think it is very good value for money indeed. Thank you.

- Rosie


7/4/2020

I am really enjoying the course and finding all the materials extremely helpful.

- Suzanne


3/4/2020

Just coming to the end of module 1. I have found it very useful especially the section about contracting. Lots to think about before taking on a new client online.

- Kerry


1/4/2020

I am finding the course very informative as a level 3 student. It also came at the perfect time for research assignment too.

- Sarah


1/4/2020

Can I say how impressed I am with the way this learning has been set up.

It’s so clear and concise. I like the fact that there is supported conversations with the facilitators. Having the documents to upload is brilliant and the referencing to other reading is an added bonus.

Great - I think you should all be proud of the service you are offering. It has been prompt and friendly too. I have emailed on several occasions and had a speedy response at all times. This is so reassuring.

Thank you.

- Debbie


31/3/2020

Brilliant! I know I am only on module 1; but I just wanted to say how much I am enjoying this new learning.

- Angela


"Can I say how impressed I am with the way this learning has been set up. It’s so clear and concise. I like the fact that there is supported conversations with the facilitators. Having the documents to upload is brilliant and the referencing to other reading is an added bonus.


30/3/2020

Thank you so very much for putting this together. It is really comprehensive and addresses issues I wouldn't have necessarily considered.

- Vanessa


29/3/2020

Thank you very much indeed for addressing something so very urgent and relevant for both clients and practitioners!

- Estar


27/3/2020

Just so you know, I trust Counseling Tutor completely. You guys have supported me from 2014 certificate through to 2019 degree in Humanistic Counselling. You are still there even now, in my struggles to make it in the private practice world.

- Georgetta


26/3/2020

Many thanks for taking me in! I am a reg. nurse, reg. social worker and therapist in training under supervision (Austrian system, means that I am allowed to see clients) for Gestalt and client centred therapy.

We are allowed to see clients via internet or to work on the phone since 2 weeks. Before corona, that way of therapy was strictly forbidden here in Austria. The allowance came  literally over night.

So MANY thanks for this training!

- Johanna


26/3/2020

Thank you for the webinar last night. I found it incredibly useful and I can't imagine the amount of work that must have been involved to pull a new course together in such a short space of time.

- Shirini


26/3/2020

I just wanted to say a huge thank you. I joined Counselling Tutor when I was a student and found all your presentations so useful for understanding the various topics.  And again, even though I have done a limited amount of phone counselling up until now, in this challenging time when all my work has moved to phone from home, this is a great resource.

- Claire