What our course graduates are saying about the
Online and Telephone Counselling Course
I am so glad I joined this course despite the hesitation. I have committed myself to work through the units while on holiday, finding them both challenging, thought-provoking and helpful but very thorough and easy to follow. It has been a well mapped out learning journey and the ability to have the resources there to review, the Facebook connections, the fascinating extra videos from associated experts and the client have all added depth to an already amazing course. I would feel very comfortable signing up for further CPD with Counselling Tutor and have already recommended the course to a friend.
- Rhona (Singapore)
The course is very well structured as it builds on both the learner's knowledge and the necessary skills of Online and Telephone Counselling gradually, therefore, developing the learner's confidence in his/her remote practice. I appreciated your recent and prompt adaptation to the course, relevant to the latest updates of the BACP Online and Phone Counselling competence framework. I found your gentle guidance throughout the course and your evident, comprehensive knowledge and experience of the subject - affirming, encouraging and hopeful about the next steps in my professional journey. Thank you all very much!
- Karina (Lincoln)
The course and content was very good and easy to understand.
- Arlene (London)
I am a student about to enter placement and this will be through online video counselling so the course has been very useful. It also supplements my current course in terms of continual focus on always acting in the best interests of the client, etc. I have really enjoyed the 'heart' and ethos that Ken and Rory have brought to the course which could have been very dry content without their angle on things.
- Lucy (Bournemouth)
Very professionally presented with current issues covered and good resources.
- Janet (Devon)
Good course with a lot of information but also lots of files to download which I really appreciate. It made me think about a lot of things.
- Amelia (Yorkshire)
It is incredibly difficult to design a course to accommodate trainee counsellors, journeymen and experienced counsellors. I think what you have achieved here is a very good balance. There is a huge amount of extra learning and resources for those less experienced, as well as a very useful reminder and refresher for those who are more experienced and familiar with online working.
I am particularly appreciative of the fact that I can revisit it as and when I need to. You have also offered a variety of learning methods to suit all. Well done guys.
- Jane (Surrey)
I find it helpful to have all the sound files and transcripts provided - ease of mind and so I can focus on listening to the content. I also find the course very resourceful. The additional downloads or lectures and suggested reading - something to hold on to for further development. It also shows the generosity of the trainers, which means the care of the trainers for the learners, the presentations are all in bite-size - easy to focus on and take breaks when necessary.
- Dawn (Sheffield)
Several aspects were very thought-provoking and helpful.
- Claire (London)
I feel privileged to have done this course, even if it did take me ages! I can see that a lot of thought has gone into creating it and it has paid off. I think it is very appropriate for the times we are living in and it has enabled me to feel much more confident about practising online or telephone counselling and what I need to do to ensure I give good service.
- Paula (County Durham)
I found the course very informative and love the idea of being able to access the information again in the future.
- Philip (Ireland)
I enjoyed the flexibility of the course, it was easy to access all the learning materials and informative. I have learnt so much about online working.
- Lindani (Hampshire)
I have found the course very user friendly, without being patronising. It has reassured me about what I am already doing and what I need to address.
- Alvin (Coventry)
There were lots to think about that I hadn't considered, even though I was already working online when I took the course.
- Pippa (Singapore)
I found the course very informative. There was a lot of content and it was explained in a clear and easy to understand way. It really made me think about areas of online and telephone work that I wouldn't have thought of. Thank you.
- Marvin (Aberdeenshire)
I have been counselling via telephone for several years. This course has made me rethink certain aspects around contracting, self-care and the value of being a telephone counsellor. In truth, I have always felt that face to face counselling is better and a more superior model of therapy - the course has made me rethink that. I have enjoyed the learning- what great value for money!
- Clare (Kent)
Your course has been so incredibly in-depth. I found your course a brilliant enhancement.
As a tutor myself, I am always looking to improve my skills and your course have such value-added learning especially in these times.
I am able to use my skills with people that live in the UK and the relevance in what is in your course is completely approached to enable practitioners to see if working online is a ‘way of working' for them.
I wish to thank you all for such a comprehensive course.
- Karla (Castel)
The course has worked to reassure me that I'm ok in my practice, but it has also helped me to think about ethics, risk and protocol in making my work as safe and professional as it can be and indeed needs to be. Thank you to you and Rory for putting this together. I've worked through it on my last week of Annual Leave. I didn't 'go' anywhere, and yet I feel I have certainly moved somewhere !!!
- Laurence (Hertfordshire)
I was surprised when I did this course. I thought it was very structured and informative. I was glad I was able to get some template documents to help me with my practice. At college, we were not taught about what documents we need for counselling, so this I found useful.
- Christine (North London)
I felt I knew a lot of the things that were discussed ( hence the 100% result) but there were parts that I found refreshing or good to know. I am glad I took the course and look forward to putting things into practice and also, passing on the knowledge to my peers.
- Dalv (Fleet)
Thank you for the support with the course. I have finished this today and have done some further feedback after covering the new additions.
It has given me some helpful things to think about and has enabled me to reflect on the 10 months of online work I have done already. Although I knew quite a lot already I found it did challenge me to check over things like social media again and make some further changes and understand more about GDPR and information security. I work for an organisation so some things are not in my control but I feel better equipped to deal with those things that are.
- Andrea (West Yorkshire)
This catered for different learning styles well, presentations, transcripts, interaction, and every module was downloadable for future reference. I feel confident in my learning on this course, and even better that I am able to refer to the content later if any matters arise that I need to revisit.
- Fergus (Kent)
I loved everything about it. I loved the references and handouts and have put lots into the way I worked. There were some real moments where I felt totally called out, as I just hadn't thought of it before so I am very grateful.
The biggest thing for me is that my mindset has shifted. I no longer think of it as being second best, or just because of lockdown. One of the best courses I have done, the book is great too. I love the relationship between you both, which made it easy to engage with. Thanks again.
- Katrina (Scotland - Head of Muir)
I have really enjoyed the course and have learnt so much. There is a lot of information regarding working online that I would have never considered without taking part in this course. I feel very positive about it even though there is a lot to consider and process.
- Kate (Derbyshire)
Very helpful tools to reflect on and links to them was very helpful.
- Peter (Essex)
Covered everything and more. Well worth the price.
- Debra (Northumberland)
I found the course to be very thorough. I was very new to working online and this course has made me think about so many important aspects of the work and consolidated information that I knew from my face to face training. I have two children and during the pandemic have been homeschooling. I've really appreciated the fact that I could dip in and out when I had the time. I feel as though I've been in very safe hands.
- Anna (London)
I feel like throughout my journey in counselling you have been there every step of the way, so you almost feel like friends to me! Learnt a great deal and really enjoyed it. Thank you.
- Mia (County Durham)
Extensive information provided and in a great easy learning format. If you are thinking about doing this course but are unsure then I would highly recommend you do it. Invaluable to working online and helps to dismiss any doubts or fears.
- Tracey (Essex)
I really enjoyed the course and wish I had enrolled sooner! It was good to have a refresher on some things that I had already learnt from other shorter courses but there were lots of new learning, too. I liked the lecture followed by a discussion between Rory and Ken format.
- Rebecca (London)
I am currently a student and the incredible learning I have gained from this course has been commented on by my tutors and my peers. They have seen the improvement, in particular to the contracting, and when they do comment on it I always point them to Counselling Tutor and tell them just how valuable I found the teaching. The course is divided up into sections and then sub-sections made for easy learning and following. It fit in well with my full-time work and studying as I could pick it up whenever I wanted.
- Rebecca (Hertfordshire)
As a newly qualified Level 5 Person Centered Counsellor, this course was invaluable in fleshing out the areas that were a little hazy. With the Corona virus pandemic I sometimes felt as though I was having to find my own way through enforced phone and email counselling, this has clarified and streamlined some of the areas I was uncertain about.
- Emily (North Wales)
Thank you so much for the very thorough and engaging material you have provided through all modules. I was surprised by how engaging I found the course, probably as pre-course having a different "online" mindset to which I now have. I found the enthusiasm apparent during the delivery of this course for online work to be infectious. Thank you very much.
- Margaret (Glasgow)
I have found this course to be very helpful in answering questions I knew I had and even those I didn't know I had in regard to online counselling. The intros and lectures were informative, helpful and clearly explained and the downloads of the lectures and access to further information has also proved invaluable for me as I am a slow processor and its helpful to refer to the transcripts after and to read further via the great resources to have referred to.
- Tina (Brighton)
I was very apprehensive about working online before I did this course. I found the content a great recap on my counselling course, together with the new considerations and learning for working online. I thought the resources were excellent, too. It's always great to have a starting point (showing what the forms are supposed to look like) when designing new forms. I also enjoyed the structure of the course and the fact there wasn't a time limit so I could fit it in around my other commitments. I will go back and listen to the additional longer lectures now too. I now feel confident to work online.
- Carol (Cambridge)
The course structure allowed me to dip in and out when I wanted to and work through the sections at my own pace. The staff were very down to earth and addressed all issues that came up for me so I didn't need to use the contact function to get further clarification.
- Angie (Northern Ireland)
Although many of the topics had been covered on my training course, I found plenty that was practical and useful to b able to take and use in my placement training with clients.
- Howard (Knaresborough)
This course has given me the confidence to start thinking about building my private practice and take it online. Thank you both so much for the guidance and insights.
- Phoebe (Cheltenham)
I really enjoyed the course. It helped me to revise topics covered previously during my counselling training and I learned so much about issues to consider with respect to working online, such as how people can behave differently when working online, being more aware of maintaining boundaries, confidentiality and using technology.
The lectures were clearly explained and delivered and I valued the discussions between Rory & Ken. The resources to download & revisit were excellent, too. I've recently purchased your book which is a great companion to the course.
- Sally (Knutsford)
Having recently left the health service to start up in private practice, this course could not have come at a better time in my career. I have not only learned so much about online and telephone counselling but have also become so much more confident in the use of it. My attitude towards it has also changed.
I have taken my time with this course and had so much fun and laughs always learning along the way. I feel I still have so much learning still to do which I know shall come with experience... It’s great being able to say that I offer telephone and online counselling something I will continually be able to do in addition to face to face counselling when safe again to do so... Thanks to all.
- Elaine (Kent)
I found it very helpful and reassuring that I was approaching online and telephone counselling in the correct way. I was meant to be doing face to face placement for training but due to covid19, online and telephone had to take its place. We had not been taught this way so by doing this course I felt more competent working online and telephone whilst doing this course. Definitely worthwhile.
- Hannah (Somerset)
I really liked how you can work through the course at your own pace. The modules were easy to navigate and follow. The additional links to info were really useful.
- Jo (Birmingham)
This course was very practical. It didn't go into theory but gave a good grounding for offering counselling through technology. The course was clear and well presented and I feel that I am more contained and secure about offering online/telephone work now.
- Anna (London)
Really useful and practical information in terms of transitioning from face-to-face practice to online work. This has really boosted my confidence and my enthusiasm for working online.
- Joanna (Northern Ireland)
I have been working in the field of mental health and counselling for many years and have never appreciated the value of phone counselling. The ongoing Covid constrictions and the shift to online work, coupled with the information from the course has given me tremendous insight into the flexibility of online work and I have had the opportunity to meet the challenges in a professional manner with this support. Thank you.
- Margaret (Northern Ireland)
The topics covered were very well researched presented with good knowledge and tutors offered elements of their own professional experiences.
- Maggie (Surrey)
Really thought out. Good pace. Good to be able to revisit the modules.
- Jacque (Hertfordshire)
A really comprehensive and thorough course, well written and delivered. Both presenters are very professional and extremely clear, obviously very experienced in their field. I love Ken's presenting voice especially. Rory has helped me more than he knows throughout my journey on studying and qualifying as a counsellor and tutor. Thank you both. No complaints here.
- Trudi (Devon)
I've come to the course after practising online already so a good deal of the content was revision. There were a few areas that I will explore and reflect on further, and the course has been a useful start from which to consider what my post-pandemic online counselling will look like.
- Caroline (Brighton)
Very informative! Learned things I hadn't even thought I needed to know.
- Julie (Derby)
My supervisor recommended this course to me and I must admit I was a bit dubious about undertaking this training course as I've worked in online and telephone counselling for some time. I assumed I was going to have previous in-house training regurgitated- I could not have been more wrong! I found Rory's approach to be very thoughtful, easy to follow and see how theory can be applied in practice.
- Danielle (Middlesbrough)
Really enjoyed this course! I've learned so much more than I expected - there's much more to online/telephone counselling than I realised. The content is very current, relevant, and Rory and Ken made it really interesting and engaging, too.
- Rachel (Orkney Islands)
The course has really helped me be more confident and knowledgeable about working online. If I can maintain my client numbers, I don’t see myself returning to face-to-face working any time soon.
- Karen (Bridgend)
The format worked perfectly for me. Short video sessions followed up with discussion and then additional reading. Both presenters are clearly knowledgeable, competent and experienced which gives me confidence in the material.
- Christine (Ireland)
I started this course without a client in mind in November. I found this to be a very enjoyable way of doing the course. I immersed myself in it, and it had more meaning as I was starting supervision and my first placement next week!
- Julia (Dorset)
It took time but everything that I learned was much needed and thorough. I can also refer back to the modules completed as and when needed so that is a big help. Thank you.
- Viquarunisa (London)
I found the course easy to follow, video chats with Rory and Ken were great and good duration.
- Gerard (Co. Kildare Ireland)
It has really changed my view of online therapy. I couldn't see it working prior to doing this course. Now I see clients online and I feel it really is working for the client.
- Ger (Ireland)
I found the language of the course user-friendly and enjoyed the mix of stimuli - such as videos, lectures, resources and handouts. I was impressed with the accessibility of the course - and when I noticed a small issue with one of the videos, this was handled quickly and I was able to have a positive, engaging dialogue with the team.
- Emma (Kent)
All areas covered very thoroughly and plenty of resources provided.
- Rolly (New Zealand)
I've really enjoyed your course - it was excellent and I've recommended it to several friends.
- Chui-Ling (West Midlands)
The course covered a wide range of topics - I've already been working online as my company had moved us to online working but this has definitely made me consider all aspects of how we are working and how I might work if I were to do online work privately.
- Gary (Australia)
I liked that you took the theory and talked about it in practice. I found that very helpful.
- Celeste (Liverpool)
I found the course very in-depth, with lots of supporting external links. I also liked being able to work at my own pace.
- Letty (London)
Very informative, clearly presented and illustrated. So easy to understand with lots of additional information and sources to follow up.
- Karen (Dorset)
The course has been very easy to follow and in good bite-sized chunks so I have been able to fit it around homeschooling two small children. All of the links and documents have been really useful.
- Victoria (Suffolk)
I found there was an excellent balance between personal, process-oriented aspects of online working, such as looking at our own relationship with technology, disinhibition effect and blackhole effect and the more practical, administrative aspects of developing an online practice.
The course was very thought-provoking and raised lots of areas of self-reflection about the different methods of online learning. I very much enjoy Rory's way of presenting the topics - he is warm and authentic while also being highly professional, knowledgeable and experienced. I am a student about to go into my placement and, after completing this course am feeling much more positive about the strengths and benefits of online working, rather than purely seeing it as a second-best 'if I Have to because of covid!'
- Jayne (Highland, Scotland)
Excellent course! Very comprehensive. I wish I had done this at the beginning of the first lockdown. Really liked the idea that I can keep the course when finished to dip into later.
- Margaret (Aberdeen)
The course was excellent, real food for thought. Also being able to do it in my own time, took a lot of pressure away particularly with someone like me who has very limited knowledge of technology. I feel much more confident than I did before.
The course was presented really well, easy to access even for a novice like me. One of the things I found particularly helpful were the discussions between Rory and Ken. When you thought that everything was covered in that particular module, they would come out with something I wouldn't have thought of and talking of their own experiences. i.e when things have gone wrong. Thank you so much to both of you and the rest of the team for your hard work in putting this course together.
- Bella (Lancashire)
I have found this course extremely interesting and I am amazed at how much more there is to consider when doing telephone/online counselling. I would never have even thought about an agreement between the service provider and myself or even a disclaimer if confidentiality was breached by the third party. It has been fantastic that I have been able to do this course in my own time. I have worked throughout all lockdowns, plus literally renovating a house, so it has taken me a while to complete. Absolutely fascinating, learned such a lot. Thank you.
- Louise (Wakefield)
I reluctantly took this course to jump through a hoop for a volunteer placement. This course is really thorough and was an excellent revision of some stuff and learnt loads more. I think it is the confident calm style of delivery that adds value to the course, your experience shines through. Thank you!
- Amanda (Hampshire)
The course was broken down into really helpful small chunks. This made it easily accessible through my working weeks.
- Jaz (Leeds)
The information made me think about my own practice and make sure that I adjured to all the legal obligations, Insurance etc.
- Tori (Suffolk)
The course is clear, well structured and comprehensive. The practice discussion following each formal input was particularly valuable. It helps to consider issues from different perspectives and stimulate thinking and assimilate learning throughout the modules. The presenters have a friendly and engaging style. The content is interesting and extremely valuable for any counsellor considering the move online.
- Sara (N. Ireland)
I found the mixture of lecture and discussion very helpful. The downloads were also helpful. I brought a lot of the discussion questions to group supervision which highlighted areas that or team needed to address.
- Margaret (Belfast)
As a practitioner of several years standing, I was interested to gain a more formal qualification in online counselling as I was forced into this mode of work through the pandemic. I was very surprised at the amount of content and the thought-provoking reflections that the course prompted. There were issues that I had only given a passing thought to, and I found myself going deeper into some of these areas and ensuring I had dotted and crossed rather more of the "i's and "t"s than I expected. I have revisited my contracting and tried to make my marketing and boundary-setting clearer and less ambiguous so that clients can feel secure in their relationship with me - even though we are working remotely. I would recommend this course to any practitioner however experienced - we all have something we can take from it.
- Christine (Greater Manchester)
The addition of the extended lectures in some modules not only added value but increased my learning opportunities.
- Ronald (Southend-on-Sea)
The course made me question, reflect on my practice and make changes.
- Frances (London)
The course gave me a good insight into working online. A lot of information that I wasn't aware of which I can now incorporate into my online work.
- Gillian (Essex)
Very informative, well presented, easy to understand and watch and learn. Thank you.
- Rosemary (East Sussex)
The way the course was presented was exceptional and I feel I have learnt a lot. Thank you for the additional Bonus presentations on Data Protection and Endings. They were both well worth listening to and I have no doubt the course will have enhanced my practice.
- Andrea (Singapore)
Thank you, your course was a pleasure to work through. Your discussions reinforced my learning; as has the extra material and suggestions provided. This course has worked in harmony with my level 4 training, as has the Counselling Tutor podcasts.
- Sam (Gloucestershire)
I thought this course was really good: informative, friendly, and most importantly, broken down into easy ways to understand. The tutors are very very clear and informed. Loved it and didn't want it to end.
- Annie (Nailsworth)
I was so impressed with how much information was given, things I hadn't even thought of.
- Karen (Liverpool)
Useful information and thank you for providing this free. It was clear, notes very useful as were all attachments. Thank you.
- Anna-Maria (London)
"There is a lot of information regarding working online that I would have never considered without taking part in this course."
A very in-depth introduction to online counselling. It covered topics that I did not even consider such as specific studies regarding online communication and how attachment styles can affect endings. I have only recently completed my 100 hours and I found this course useful for improving my general counselling skills and not just online counselling.
- Sacha (Manchester)
I loved the realness of the delivery of the course, the small but important parts of the topics weren't overlooked and acted as great reminders if already known as they can be on other CPD courses especially since we being online. Nothing felt like an afterthought. The system and course were nice and easy to access.
- Jackie (Essex)
Thank you for this course. I am currently doing online telephone and I am very appreciative of what I have learnt from this course. I took down a lot of notes and I am already aware of things I need now to do. I appreciate the slides and transcript.
- Virginia (Huddersfield)
Ken &Rory...thank you both for an amazing course. I thoroughly enjoyed the learning and person-centred approach. Well done to you both and all the team.
- Mary (Tipperary, Ireland)
It was a very thorough look at the use of online video and telephone. I liked the different aspects considered. The slides and additional links to resources were really useful for future reflection.
- Hayley (Stroud)
It is a brilliant course and I really like that I can go back and revisit the videos.
- Glenys (Swansea)
I was surprised when I did this course. I thought it was very structured and informative. I was glad I was able to get some template documents to help me with my practice. At college, we were not taught about what documents we need for counselling, so this I found useful.
- Christine (North London)
This course is very easy to follow and as you mention many times, there is plenty to reflect on.
I have found it extremely helpful, even though it took me several months to complete. Sometimes due to my time availability, motivation but mainly the intensive reflection on varied topics.
There are many valuable topics, which are supported by wider research and I would say the course provokes a sense of curiosity for an individual to look for further information, which can be implemented in private as well as organisational practice.
I will miss listening to your presentations.
- Petra (Durham, UK)
Thank you so much. This was a refreshing course. I enjoyed every minute of it. Definitely, I will join the CPD library for further self-development.
- Sibekezelo (Gauteng, South Africa)
I have found the course very informative and interesting, I like the discussions because you can pick up even more information and get different viewpoints. I like the way I can go back at any time and revisit a subject. It has helped me in all areas of my study.
- Sara (Kent)
Such friendly tutors and interesting when you throw your own experiences into the mix. I like the fact that you talk in layman's terms too.
- Chui-Ling (Solihull, West MIdlands)
Great that I could do within my own time whilst being a student.
- Claire (Warrington)
The course was enjoyable, informative and reassuring in what is a very new practise for me. Great format! I like the option of either video or transcript. Thank you.
- Diane (Shropshire)
The course was easy to access and if you were starting up your online work from scratch, it provides a thorough foundation to work ethically and safely.
- Aren (Scotland)
This course was very good, as I was behind as I had been poorly, although there was no pressure as I am just catching up with the course now.
- Karen (Devon)
Learnt so much more than I thought I would - very good value for money and easy to work through. Also, really enjoyed Rory's attachment lecture and Ken's reflections.
- Jo (Dudley)
I loved that I could do this course at my own pace when it suited me! The platform of the site is easy to navigate and it's great to be able start where you left off last time.
- Izi (Salisbury, Wiltshire)
As a trainee, I found this really filled in the gaps of knowledge I needed that haven’t been covered on the face-to-face degree I am doing. Has been really useful in creating all the documents I need and helpful as an all-round counselling course- both the online and general info!
- Eleanor (Sheffield)
Very informative. With some areas of technology benefits and pitfalls that you may not naturally consider.
- Sharon (Cambridgeshire)
"Superb course. I enjoyed learning so much."
Learnt so much on this course and also on myself though this course, this has helped to improve my practice
- Katharine (Reading)
I actually learned loads. I like the videos - very succinct and well presented and full of useful info. The discussion videos were very important to me as I'm learning in isolation. The Facebook group gave a sense of being part of a community and that was also very helpful. My practice has been hugely impacted and I am very grateful I signed on.
- Rob (Lancashire)
The course was very useful. I learned much details about online counselling. I found your course via internet searching. I had some shortcomings in my online counselling and needed more information. I understand a lot of things that I didn't do before. Thank you!
- Pepa (Aberdeen Scotland)
I found this course very comprehensive. 80 hours sounds like a lot of time but the way the course is broken up, the workload has been manageable and it is easy to pick up from where you have left off. I find the way Ken and Rory explain topics to be very accessible. I chose not to join the Facebook group but instead buddied up with a colleague that I completed my studies with. Everyone learns in their own way and I feel this course really allows for that.
- Louise (UK)
I loved the way you made comprehensive, complex issues so easy to understand. In addition, you showed real understanding as to how intimidating it can feel to move onto online work and somehow made it user friendly.
- Joanna (Brighton)
I enjoyed being able to do this online and dip in and out according to my own commitments and pace. There were some real gems in here. I particularly liked the lecture on supervision.
- Jill (Essex)
Easy to navigate, easy to understand, well laid out.
- Charley (Northampton)
Enjoyed the course. It gave me confidence, great tutors enjoyed it all.
- Sharon (Barnsley)
I wasn't sure what to expect but in a short time, I have learned a lot and feel much better equipped to continue working and supervision online. I thought that the course handouts and downloads were excellent and very helpful and generous. My paperwork and forms, in general, are in much better order and more thorough than previously.
- Marian (Northern Ireland)
I did the course because it meets the BACP competencies for remote working, and was offered at a good price. So am happy to have done it. I found the presenters engaging and the course was easy to follow.
- Kate (Northamptonshire)
The course structure is really good, the material is organised and easy to find with lots of helpful examples. Tutors are warm and talk very clearly. You did a great job at explaining things and I think is worth doing the course, especially if you have never worked online.
- Andie (London)
Very enjoyable and thought-provoking course. Really beneficial being able to complete in my own time as I was able to work around other commitments whilst completing. I found that once I started I was keen to continue. This worked really well for me and I enjoyed the time spent listening to lecture and discussions.
- Adele (Liverpool)
Some very good points which have lead to me refreshing my practice and tightening up on areas highlighted in the course. The counselling will of particular importance to me and something I'd never really considered in great depth before.
- Noel (UK)
Accessible, easy to follow, interesting, good format and choices as well as extra material.
- Wendi (Gwynedd)
I found the topics useful. I particularly appreciated the resources available and given, that is what I would rate the highest. I thought it was great. Everything was available to download for future reference, etc. I found the videos useful. I think it was good value for money. Overall, I found the topics useful and made me revisit and reflect on certain topics but also some new points that I had not considered. Overall, happy and would recommend.
- Vicky (Newcastle upon Tyne)
I have found it very good. I have really liked the fact that it is all sound and not much reading (except for some additional links). It has made it very easy to learn. I also really like the mix of the learning/theory followed up by a discussion. The weekly webinars have also been great!
- Elin (Kent)
The course was very helpful in giving me the confidence to move my practice online. It helped me to rewrite my contract and other documentation. It reminded me of some of the risks of working online as well as the advantages.
- Karen (UK)
Found the course easy to follow and enjoyed being able to work at my own pace. I am relatively new to working online and found the course content informative and also reassuring.
- Janet (Gwynedd)
A good course covering the possible benefits and the challenges of working online. Really timely as with the onset of the pandemic my work had to change overnight. The course has helped me to feel more confident and positive about this.
- Jane (Northants)
I have learned so much about the dynamics and intricacies of working online. All the resources were really helpful and much much appreciated. Definitely transformed my thinking of online counselling - not second best! Thank you so much.
- Angel (London)
The course is very comprehensive and covers all the aspects of online and telephone counselling. I have enjoyed the journey very much and I learned a lot. Thank you.
- Svetlana (Chichester)
The varied preferred learning styles are well catered for, with visual, audio and reading options and group and self-reflection tasks to consolidate learning. I found the referencing of extra resources excellent.
- Trudi (UK)
I have completed Module 1 and am absolutely loving the course!! It is exactly the training us face to face therapists needs and honestly I am so grateful to Rory and Ken and all the team at Counselling Tutor for providing this training!
- Shalom (Dublin)
The online course I have completed has been incredibly valuable. Thanks for all you do.
- Anthea (Exeter)
I have completed this course the first time round it came out. I loved it and it benefitted my remote work during placement beautifully.
- Emma (West Sussex)
Thank you so much for the certificate on the Online and Telephone Counselling course. I have found the course very helpful. I have learnt issues I had no knowledge of before.
- Martha (Dublin)
Yeah, I’ve passed. What a great course! Heavy going at times, but so thorough, and has already aided my practice. Thank you, Rory and Ken. I’m going to miss you guys.
- Lucy (Herts)
Thank you so much for providing the course. I enjoyed the learning. I am glad it is available for reference.
- Agnes (East Dunbartonshire)
I just wanted to say a big thank you for your delivery of the training on online and telephone counselling – I found it really beneficial and the delivery was very friendly and engaging – I felt like I got to know you both a bit through doing the course. For your information, I’m doing the Postgrad in integrative counselling and this course will contribute to BACP accreditation as an online/phone therapist. Thanks again for the informative course – I found the extra resources a real bonus for future practice. I will certainly use Counselling Tutor again for further CPD.
- Richard (Dublin)
I enrolled on the Online Counselling course and I have been participating by completing modules and taking part in the Wednesday webinar. I am really enjoying the course and there is far more to it than I imagined. The reflection and additional reading are also parts which are very useful and I am trying to make as much use of these as I can.
- Christine (Warrington)
Thank you to everyone at Counselling Tutor! The Online and Telephone Counselling course I did a few months back is coming in very useful. So glad I did it.
- Karen (Stockport)
It has been a wonderful experience learning about "online and telephone counselling". The part that I enjoyed the most was endings and the role of attachment styles. This was something very interesting for me. Looking forward to continuous learning...
- Juliet (West Bengal, India)
I've only been halfway through your online and telephone counselling course, which is fantastic and is making me relook at my admin. I have already recommended this to colleagues of mine.
- Loraine (Norfolk)
I completed the Online and Telephone Counselling course in the summer of 2020, with my certificate being issued July. I have found the training invaluable in switching my entire practice online in these difficult times.
- Susan (Surrey)
Thank you for the wonderful course. It was a great learning experience.
- Juliet (West Bengal, India)
The support your course has given our organisation was a wonderful boost during challenging times. Putting us in a positive position to continue to provide a service for clients, without interruption, for all 2020.
- Sharan (Dublin)
I've finished!!! Thank you...thank you...Great course & very grateful for having the opportunity to learn so much more.
- Yasmin (Manchester)
I just wanted to let you know how much I have enjoyed this course. Initially, it was a little overwhelming and I kept getting distracted by all the exciting things to look at and learn about. The first two modules were a bit overwhelming but well worth persevering with and so well presented by you both.
It has been an absolute pleasure doing this course. I have learnt so much. You have set it all out well. I was never afraid to get in touch and often messaged Colette for support.
All the team involved in this are all very helpful and supportive and I will most certainly spread the word as I am a mentor for student counsellors in their placements. Very well presented and informative. I have also registered for CPD with you all and there are so many things in there to look at. I am not a Facebook member as that is not really my thing, but I managed the course well. Thank you so much.
- Sandra (Wales)
Thanks, Ken and to Rory, too. I enjoyed the course and learnt lots. Your enthusiasm (both of you!) is infectious.
- Rupert (Berkshire)
Your resource became very popular during the lockdown and subsequently as students and qualified practitioners realised they needed clear, accessible learning in order to be able to provide a good level of service to their clients. I completed this course and found it to be thoroughly interesting and central to how I am now working on placement (all via phone or videoconferencing). Thank you and best wishes!
- Caroline (Tyne and Wear)
Thank you for responding so well to a real need in the counselling community to update our skills in our new world. I wish you the very best for the end of this strange year and a much better 2021.
- Zsofia (Edinburgh)
It’s a very good course!
- Kate (Wiltshire)
The course has given me food for thought. It is well planned out with lots of valuable information and resources.
- Wendy (South Yorkshire)
Thank you so much. This has been an amazing course which will definitely enhance my skills. I have over 10 years of face-to-face work but now feel more confident to move onto online work. I really enjoyed this course, learning so much and know for sure that I’ll revisit some of the modules. Thanks again to the Counselling Tutor team.
- Win (Kent)
Thank you so much. The course has been amazing and loved every bit!
- Paula (Liverpool)
I am finding the course hugely useful.
- Ellie (West Sussex)
The course is so good and I’m already putting into practice what I have learned so far.
- Caroline (Lincolnshire)
I am really enjoying it and it's so informative!
- Sandra (Wales)
Thank you for a fantastic training course!
- Victoria (Amersham)
"I invested in this course and I think it will turn out to be one of the best business decisions I have made!"
Thank you for the wonderful course which I am still appreciating four months after completing it.
- Jean (Dublin)
I am really enjoying the course and finding it incredibly useful!
- Nicola (Leics)
I was one of the first intakes. It was brilliant. Never thought I would undertake online counselling, but this course gave me the knowledge, skills and courage to do it.
- Mary (Greater Manchester)
The feeling when you embark on a course with expectations, and it surpasses them. Well, that! Thanks, Counselling Tutor. This covers all the ground you need to get you up and running online.
- Andrew (Cheshire)
The course has really helped me to improve areas of contracting that was perhaps lacking; interestingly, experimentation with phone therapy has helped me re-tune my empathic & congruent responses in ways that will enhance my face to face work; it's also reminded me of the importance of self-development through ongoing learning - I've found myself asking really unexpected questions about my work and really consider the nuances of online therapy. Well worth the time and effort. Thank you - Thumbs up!
- Jon (Greater Manchester)
I’m enjoying the content and the format enormously, and I know I’ll be benefitting from this high-quality additional training.
- Emily (West Yorkshire)
The course has been very helpful in helping me to understand the differences between face to face and online therapy. There are some things that were outside of my awareness, particularly in the areas of contracting, assessment and maintaining confidentiality online. This will impact on the way I offer therapy online and face to face, there is a lot to consider going forward.
- Leebert (Dublin)
This course has been sooo informative! Still working through it taking my time and making sure everything is in place! Thank you to counselling tutor for this amazing course!
- Nazrin (Blackburn)
The course so far has helped reassure me in how much I have managed on my own during the pandemic and am doing good ethical practice. The course itself has been very helpful/informative and insightful, enabling me to have the information and knowledge to tweak and check that I am working ethically and safely. This course has been superb so far in helping me to achieve these things.
The Online and Telephone Counselling course was brilliant.
- Lisa (Cornwall)
Really impressive course and very grateful.
- Rose (Manchester)
It was an excellent course!
- Sheila (South Glamorgan)
I'm waving my certificate in the air with pride!
A big thank you to you all. I came on this course newly qualified and a rabbit in headlights. I have come away with so much more knowledge and confidence to embrace my new career as a counsellor.
I can honestly say I have learnt so much more than I ever did at college to achieve my Level 4 diploma in therapeutic counselling. I will continue to use your CPD library to build my portfolio of training as I've thoroughly enjoyed my learning from this course.
Thank you for what started off being a bit of anxiety to feeling a bit out of depth to my process becoming more gaining confidence and being excited about helping others.
- Aimee (Beverley East Yorkshire)
I would like to take this opportunity to thank Counselling Tutor for providing the online training at such an affordable price. Keeping up with necessary training mounts up...finding quality, trustworthy certification/CPD is a minefield. I have followed the Counselling Tutor podcast since it started in 2016, qualified two years later at level 5 and now working towards accreditation. So again many thanks for coming along, and continuing to be by my side for the sometimes wild ride that it is, in becoming a counsellor (whatever that means!)
- Sarah (Somerset)
"Thank you, I overcame my fear of technology."
Initially, I felt overwhelmed with all the information but when I did the webinar, it became clearer. The help on the Facebook page, looking at people's questions was very useful. Thank you so much for putting this course together so promptly. I enjoyed it a lot more than I expected to.
- Sandra (Northwest Manchester)
I really enjoyed the course and never thought there is so much to learn. I was quite negative at the beginning of this training since it did not make much sense to me. My placement wanted me to work with my clients via online/telephone/Skype/zoom. In the beginning, I found it hard to make contact with them. I thought building a healthy relationship with the client would be difficult.
Using the skills I learned from this course, I was able to build a healthy relationship with two of my new clients which is great. Still, it is not like working face-to-face but my view about online counselling is changing now. I am now moving forward with confidence and courage. Thanks for organising this course. Highly appreciated.
- Tina (Birmingham)
I found the course really useful. As a student counsellor, I felt some of the resources would be better used once in practice but it has given me a lot to think about and so much information that I can use in practice. I found the course easy to follow and that they were always someone to discuss things with if I wasn't sure.
- Donna (County Durham)
The detail in the course is fantastic. The downloadable resources are incredibly helpful. It will help myself, albeit an experienced therapist, to begin using online therapy as an option for my clients by providing really good examples of all key aspects to consider.
I am aware of my online mindset now. I know I am only comfortable to work with clients synchronously. That in itself is invaluable. I want to say a huge thank you for putting this excellent course together in such a short period. I wish you much success in the future as you continue to educate many more novice online counsellors.
- Andrea (Lancashire)
I am a level 4 student and only just started face-to-face agency placement. Due to the pandemic, I was unable to continue with my client. This course has enabled me to learn how to support my client via telephone support check-in calls. I feel I have gained new tools and confidence through taking part in this enhanced learning. I feel confident that I can now offer online counselling within my agency placement. I am very grateful. Thank you so much for this amazing opportunity.
- Debbie (Kent)
Great resources to have and plenty of them for future reference. I have joined your CPD section as a result of doing this course. Very impressed.
- Deirdre (Northern Ireland)
I really enjoyed the course. The depth and clarity of information made the learning experience all the better.
- Debbie (Staffordshire)
Certainly has helped with my understanding of technology and in my private practice competencies. I have offered online/phone for a while but mostly face-to-face. Just weeks before the lockdown, I was able to convert a high percentage of clients over to online/phone.
I always check in with clients regarding their confidential space. Now, I have brought in more tech considerations. Great to be more informed about ethical and legal requirements, disinhibition and black hole effect. I originally had supervision face-to-face but changed to Skype (now Zoom) 18 months ago and it has proved very successful.
- Julie (Staffordshire)
Delivered beautifully, full of information and easy to listen to. Warm, welcoming and supportive from the start.
- Abbie (Sheffield)
Learnt a lot and feel more confident in counselling online.
- Janet (Dorset)
Helpful content and presentation. I found the course useful to get used to working online.
- Marco (London)
I liked the self-directive nature of the course and how I could complete the modules at my own pace. I learned new things which I would not have considered about working online had I not completed this course. It gave me the confidence to ensure I was working safely and ethically with my clients.
- Mandy (London)
There was a lot of repetition - this I thought was helpful & aided consolidation of knowledge. There was always a place to share thoughts (Facebook page) and ask questions - webinar & Facebook. The ability to manage my own time and study in a way that suits my learning style was a relief and a blessing! 10/10 Thank you!
- Anne (Glasgow)
Great course, especially with help in ensuring our paperwork considerations were updated. Really helpful examples which I appreciated.
- Nicky (Newbury)
I enjoyed learning and embracing this style of learning due to the clarity and simplicity of the information as well as the structure of the course.
- Dhara (Leeds)
how I best learn. I enjoyed the style of presenting the course both in website format and in delivery. An added extra was the additional reading elements which boosted knowledge in some ways and nicely signposted in others. In other words, care and passion have gone into developing this course. Any questions or requests that I have had have been responded to satisfactorily and quickly. The support is wraparound with both the Facebook group and the weekly live webinars. Thank you all.
- Rachel (Cardiff)
I found the course extremely thorough and will be going back and pulling out different bits as and when I need them. There is a lot of information to absorb which is good and I will definitely use some of the materials in the future.
- Lis (Cornwall)
I really enjoyed this course, being able to go at my own pace, the idea of a buddy was brilliant - I have found a lovely buddy and we both get a lot out of talking and sharing. I made a friend 🙂 I liked the weekly webinars, where I felt part of the cohort and was able to ask questions.
- Jude (Cumbria)
Fantastic course, thank you! As a trainee counsellor, I found it very thorough and allowed me to consolidate and build on previous counselling theory where appropriate in addition to learning new skills. I was very nervous at the prospect of online and telephone work at my placement. However, I now feel able to work in this way more confidently.
I especially appreciate the references to ethics throughout, this has helped to deepen my understanding of this way of working. I also appreciated the huge amount of online support especially the Facebook group, very helpful! The course content was very rich and varied also and served to broaden and deepen my learning through real-life examples, lectures and theoretical reading. Once again, huge thanks, great value!
- Olga (Edinburgh)
I found this course very helpful in the current climate of the Pandemic with everything swiftly moving online. I do feel much more confident than I did before. I do feel that this course is a resource that I will be referring back to several times in the future.
- Kat (Glasgow)
I found the course easy to navigate and access. I have learned so much more than I was expecting to, and I feel that I am taking a lot back to build upon my private practice. I enjoy the relaxed presenting style of Ken and Rory and find them both knowledgeable and easy to listen to. I feel very much prepared for online work now and also have developed an enthusiasm for it.
I think that a whole new lot of opportunities are going to open up for me in the future because of the skills and information I have gained. Thank you very much to Rory, Ken, Colette and the Counselling Tutor Team. And thank you also for your consideration in keeping the cost of the course affordable. I have joined the CPD library and I am looking forward to learning more through your company.
- Rachel (Plymouth)
Thank you. This course was great. Considering the time frame you both had to put this together, I'm astounded by how in-depth it is.
- Emily (High Wycombe)
I found the course to be very thorough and very good value for money. I realise it was written and compiled to suit a broad range of experience and learning styles. I appreciate the opportunity to look into a clinical will, social media, disinhibition and insurance at a deeper level. Many thanks for the course.
- Andrea (Kent)
Very pleased that I have undertaken Counselling Tutor Online and Telephone counselling course. I have learned more than I expected. I really value the Facebook group and the interaction and feedback from my buddy Counselling Tutor students: one of the best bits of the course. I have recommended this course to other counsellors seeking online training for telephone, text/email and online video counselling because of the quality of the course content and the value for money. I really value that we can access this course and revisit it for updates.
- Anna Marie (Flintshire, North Wales)
I found the course more helpful than I imagined. The seminars and discussions are easy to understand. Use of language was not too complicated. Available resources to enhance my understanding, templates that I can adapt easily and research papers to read. My organisational change from face-to-face to online and telephone has been so much easier due to the course. Thank you so much.
- Jacqui (Dorset)
I think this is a well constructed and comprehensive course which covers all angles and complexities of the diverse nature of online counselling. I liked the combination of presentations, further resources in terms of additional lectures and downloads. It was easy to access and navigate.
- Debbie (Coventry)
Excellent content, delivered through blended learning, which you progress at your own pace. Brilliant, thanks very much!
- Mark (Essex)
Doing the course has given me more confidence in working online. There were a few issues that I hadn't considered and it was interesting to see how online work differs from face-to-face e.g. disinhibition and the black hole. I think it was good to think of online as different but not second best. I particularly enjoyed the practice discussions. Although I didn't use the buddy system in the end, it was helpful to read the comments and experience of others in the Facebook group.
- Mourna (Northern Ireland)
Great course. Easy to follow and can be done in our own time. I feel like Rory and Ken are old friends already! On a positive (but negative) note, it has given me sleepless nights by realising there is so much involved in setting up an online service and what we need to do before we get going! I may not have seen the obstacles you have shown us and would have been unprepared. Many thanks.
- Ava (Lytham St Annes)
Learnt more than expected from the course. I feel this time has opened up doors I wouldn’t have considered with working online and this course has helped underpin the knowledge and skills required. Thank you.
- Emma (Middlesbrough)
I found the course very interesting bringing in aspects that I had not even thought of like “The Black Hole Effect”. Excellent resources and good further learning suggestions.
- Julie (Middlesex)
Really enjoyed the course and much more than expected. Really enjoyed Ken and Rory - very down to earth and clear delivery. Also fantastic value - a lot for hours of input for the price paid.
- Patrick (Louth, Ireland)
I thoroughly enjoyed the course. What I enjoyed most was being able to do it at my own pace and the way the course was delivered. I enjoyed the variety of reading, watching, and listening, which engaged all of my senses. The templates were extremely useful, too and the steps to setting up zoom sessions. Before I did the course I was quite apprehensive about using technology to provide counselling, now I feel quite confident and knowledgeable.
- Linda (Brentwood)
I found the course very interesting and informative.
- Michelle (Redcar)
I really enjoyed this course! It was interesting and I've taken quite a lot away with myself. I now feel that I've been using the correct approach with my clients on the telephone. I was worrying that I might trip up a bit but I'm happy to continue now with more confidence.
- Amanda (Wirral)
This course was amazing. I learn so much about myself and my practice. This is a course I have recommended to everyone I have spoken to about this. I feel more confident about working online and feel so much better equipped to do so. I am a student counsellor and work offering bereavement support so your course has helped me both professionally and in training.
- Annie (Gloucestershire)
Very informative and I really liked the presentation style with the official learning and slides followed by the how-to practically apply its discussion.
- Helen (Wiltshire)
I felt fairly ambivalent about online and telephone counselling at the start. I now see its value and the challenges involved which are far more complex than I realised. I feel much better equipped as I go forward in the online world. I found the resources all excellent and will be very useful reference tools/user tools as I go forward. Thank you.
- John (Herts)
I had already been using the telephone for clients but the course highlighted many things I hadn’t thought of. It has made me a little nervous due to being more aware which I don’t think is a bad thing. I loved the calm and friendly voices throughout the course. I love the fact I could do the course in my own time.
- Amanda (London)
I literally stumbled across this Online & Telephone Course by sheer fluke. Oh! My word, I am so thankful that I did. After losing 70% of my Face2Face work, this course has been a lifeline for me, to be able to continue working with clients who were keen to continue their support either by telephone or Zoom.
After being in practice for many years, this has got to be the best value CPD I have ever undertaken. This has enabled me to continue working safely in a professional manner with clients, especially during these difficult times. It has also opened up and given me a new method of being able to reach out and work with new clients.
The course content has been invaluable covering absolutely everything anyone would need to know working online with. Rory and Ken are just amazing in their delivery and Colette was so supportive when I was struggling to establish my connections and understand the technical issues in the early days. So, I would truly recommend this course 100% to anyone thinking about offering an Online & Telephone Counselling Service. Thank You All So Much.
- Gillian (Essex)
A timely course that will have long-lasting positive ramifications for my practice long after the current situation has passed.
- Simon (Teignmouth)
I enjoyed learning at a pace that was suitable for me but structured and easy to navigate.
- Matthew (Caerphilly)
I was very anxious about applying for the course as I am very dyslexic however, it was very easy to navigate. It was very informative and I am so glad that I did sign up. I will be looking for more course with Counselling Tutor in the future as you are very supportive. I feel very proud and will be sharing my experience with friends, colleges and anyone who wants to listen. Thank you for sharing your knowledge.
- Linda (London)
The course was structured well and I liked the fact that I could go at my own pace.
- Les (Gloucestershire)
I'm almost sad that it's done. Or I am actually sad. I waited every day when my learning time comes. It was such a pleasure to join you, listen, learn, and feel I'm growing. You probably heard that a lot. Didn't realise there is so much to learn things I thought I know something about. Just about it turns out, thank you.
- Kate (Birmingham)
This is an excellent course - I was able to transition to working online and by phone with ease. It gave me 'food for thought' and encouraged reflection. I was able to update my contracts and develop a positive mindset to working online and I am enjoying it. This was once I got over my fears around technology (which were greatly eased by working with a buddy).
I like the references and read the research. As I did not feel I could put my hand on my heart and say the course had taken 80 hours to complete, I have also read the recommended books "Telephone Counselling" by Maxine Rosenfield and "Online Counselling" by Gill Jones and Anne Stokes. When I get there, I will be able to print off the certificate with a clear conscience. Out of the two books, I got more from Maxine Rosenfield's and felt reading the books rounded the course off nicely for me.
- Heather (Yate)
I felt the course has been really informative helping me with working online but also helping prepare me for private practice.
- Karen (Kent)
Throughout this course, I have found that I have had questions arising in mind and then gone onto further modules and later had those questions answered. I have also had the opportunity to engage in discussion through the encouragement to "buddy-up" and use the online message group which has given me extended peers to engage with and see ideas from others as well as share my own.
Being able to work at my own pace, I could dip in and out without pressure and yet feel that I was making progress throughout through the visual tracking on screen.
Motivating. The resources will be used long past the end of this course and I am sure I will return to refresh my thinking and recall in the months to come - it is reassuring to know that I can do this.
- Joni (Tamworth)
Overall, I learnt so much about online counselling and found the topics for the modules have been structured such that it flowed well from one to the next. Appreciated that participants who enrolled were given the leeway to move through the modules at their own pace as some of us work almost 10 hours a day and really needed more time to complete each module.
- Shanthi (Singapore)
I decided to do this course while furloughed, (I am a manager of a counselling department in a hospice and we've had to pause our services for the time being). I felt it's important to upskill in online counselling while I have the opportunity, knowing that when I'm called back to work, I will need to implement a change in how we deliver our service.
I have learnt a lot regarding the factors that are present in online and telephone counselling that I was not aware of before. I feel this knowledge will serve me well going forward in both my practice and that of the supervision I provide to trainees and qualified counsellors once they switch to online working.
I've worked for many years on the telephone with people who contact the hospice, and I know how deep and intense conversations can get, and how you become enclosed in a bubble with the person on the other end of the line, while they share their innermost thoughts and feelings. As much as I find this a very precious thing for them to share their story with me, it was very useful to learn about the disinhibition effect as although I've noted the difference in how quickly people share so much of themselves on the telephone, I didn't know it had a name until now.
Some of my volunteers have already signed up to your course, and I have recommended it to others. The PowerPoints were just enough it wasn't 'death by PowerPoint', and having the voiceover as a presentation was easy listening for me. The speed was just right, as it enabled me to write a few notes as I went, to embed my learning. The discussion following each presentation was also really interesting, to hear you both in a dialogue on each specific subject, again, helped to embed the learning.
The ability to download all the content means I can go back and look over anything I need to remind myself of. Thank you for the examples of things like contracts, evaluations, etc.
Altogether, I found this to be a very thorough and concise course. I couldn't have asked for more. Thank you very much.
- Dianne (County Durham)
I am currently a student in my last year of the ABC level 4 counselling and psychotherapy course. I have been unable to meet with clients face to face due to the COVID-19 therefore felt this would be the perfect opportunity for me to gain additional knowledge to use in the future with clients. I am dyslexic and found the layout of the course to be very accessible and the fact there is no end date meant I didn't put pressure on myself and could go back over the details at my own pace.
- Marie Claire (Stalybridge)
I really enjoyed this course. It has made me feel more confident about working online and telephone counselling. There is a lot of information but I am so pleased that I can continue to access the course even after completing the course. I have particularly enjoyed the video tutorials and topic discussions. Thank you for providing such a detailed, friendly and accessible course.
- Carmilla (Leicestershire)
It was a real pleasure sitting down to take each unit. I found I gave more time than I expected as I gained a lot. The course is presented in a gentle light way, so it felt almost a pleasure. Thank you.
- Rochelle (Hertfordshire)
This was such a timely course for me. It supported me through client work on the telephone and was an excellent back to (extremely thorough!) basics after maternity leave. The sheer volume of additional resources that came with the course was worth the money alone, and with the addition of weekly 'tutorial' webinars, buddy work and FB group discussion, the learning experience felt really holistic and community-based. I feel sad and a little rudderless to finish! Thank you to Rory, Ken & Colette for all the hard work.
- Emma (Merseyside)
Put together with passion and a lot of knowledge.
- Philip (North East)
Very good with increasing my knowledge I’ve learned a lot to carry on with my learning.
- Samantha (Durham)
I enjoyed the course, much of it enforced what I already do but there were some new ideas and lots of food for reflection and learning.
- Ann (Ipswich, UK)
I have found the course very informative and given me lots of things to reflect upon regarding my private practice. I will be going back over each module again, to gain different insights and new thought processes. It has validated how important online and telephone counselling can benefit clients and offer another service to clients. The information on each module will act as a reference point for future needs and when I need to refresh on subject areas.
- Carla (South West)
Really enjoyed the course. Learned a lot to take forward into online practice.
- Julie (Newbury)
I found the course to be interesting, useful and very comprehensive. Hats off to Rory and the team for producing something so relevant and much needed. Thank you, very much!
- Jackie (Northampton, UK)
The course was far more comprehensive than I had expected and provided lots of prompts to stop and consider how I wanted to work. I was very worried about having to switch to working online as I wasn't prepared and felt de-skilled - the course has helped me make the transition in a thoughtful and considered way.
- Elaine (Hampshire)
As many therapists have been at this time, I was thrown reluctantly into the online counselling world. I never offer a service that I don't feel confident to provide or competent to deliver so this course came at just the right time to tick those boxes for me.
The training that Rory and Ken have put together in this course is excellent and their knowledge and delivery of it pitched perfectly. I love the format of the course that I could do at my own pace and the opportunity to return to again and again (and I will).
Such rich material that makes me reflect on my practice as a whole, both as a therapist and a supervisor, which was an unexpected bonus. It has added another string to my therapy bow that will sit in harmony with my practice in the future even beyond COVID-19. Thank you again.
- Karen (Craigavon, Northern Ireland)
I now have a deeper understanding of the possible pitfalls when working online. Before completing the course I did not fully appreciate how to contract for online working, this course has been instrumental in designing a contract that helps me to work ethically and safely for both myself and the client. The theory and additional learning have highlighted areas that I had not previously considered.
- Anne (Merseyside, United Kingdom)
I found the course very thorough and comprehensive. I really appreciated the resources to print out and go back to.
- Katharine (Torbay, Devon)
I am a recently qualified counsellor who works part-time for an agency and would one day like to move into private practice. Not only has this course shone a light on the world of online therapy but it has also deepened my understanding of private practice as a whole. This has been very valuable CPD that I feel I will keep coming back to as I eventually take steps into forming my private practice.
- Sally (UK)
As a 1st year MSc student, I have always planned to have at least an element of online work in the future. I took the opportunity to do this course when it arose as it would be so useful. I had not considered many of the aspects such as Data Protection act, so what this course has done is given me a huge amount of food for thought about how I would work online in a practical sense as well as the actual skill set needed. I was lucky to have a buddy who I already knew who is qualified and practising so I was able to learn even more and access her existing knowledge but also challenge her in a productive way meaning we both learned so much from the experience. We talk on the phone and online regularly which has been very useful too. I have enjoyed the course thoroughly and take elements from every module forward with me. Thank you!
- Caroline (Dundee, Scotland)
I really enjoyed the course. I found it easy to follow and full of up to date info.
- Rachel (London)
This course well exceeded my expectations and I am so grateful for the amount of work and the speed in which the team made this available given the current climate. I was able to speak about this with my agency supervisor and manager who both enrolled and my peer counsellor. I loved the mix of lectures and then consolidated by the discussions Ken and Rory had really helped it embed in my mind. I was also pleased to be able to download all of the necessary information so that I can refer back to it. This course has made the difference between me working or not which is my first year as a qualified counsellor has impacted not just me but my whole family. Thanks from the bottom of my heart!!
- Carol (Birmingham)
This course has given me so much knowledge and confidence in working online. I feel able to start my first placement working online with no more apprehension than I would have if I was doing face to face sessions. This course also gave me confidence in continuing with my therapy online, which I may not have otherwise.
The resources provided in each module are great. The lectures were interesting and I felt fully engaged. The content covered was detailed, relevant and accessible. I have already recommended this course to peers and colleagues.
The tutors are all knowledgeable and down to earth. Frankly, if I bumped into any of them on the street now, I would feel like I knew them (a bit weird for them). Tamara offered great expertise around working online and offers additional links into a range of services that can be paid for to support a therapist as they set up a counselling practice.
I got so much more out of this course than I had expected. A very big thank you to you all!
- Julie (Guildford)
The course is well structured and I like that it can be completed at our own pace.
- Alison (Vale of Glamorgan)
Just wanted to say a huge thank you to all the team for putting this together so quickly. As a clinical lead and manager of an abuse service, we have to quickly transition from face-to-face to online during COVID-19 and this course has been essential to ensure accessibility for our clients. To be able to enrol my team so that they can complete and feel more competent and confident in their transition in these times has been so helpful. As a manager, it has given me some solid areas to consider regarding changes in policies and procedures which as a BACP accredited service is essential and to see the course was delivered with the BACP competencies was reassuring.
- Ejaye (Middlesbrough)
I loved how the course taught me new concepts and cemented the ideas through practice discussion after the lectures. I also loved how it helped me revise previous learning from being a trainee 10 years ago. I needed to brush off the cobwebs. Thank you.
- Gina (Hereford)
Found the course incredibly informative. Really liked the additional information such as sample forms and lectures. It was delivered in a very friendly way that I liked. Have already recommended to others. A lot of thought, effort and work has clearly gone into putting it together. Thank you, this course came at a good time for me and I have learned a lot.
- Alison (Leigh On Sea UK)
Brilliant course! Lots of information and included a lot of refresher training. Great I could study at my own pace.
- Suzanne (Chester)
A well structured and thought out course relevant to the work I am now doing online. Gave me plenty to think about, work through and apply e.g. contracting, understanding the different nuances of each type of online working. As a student counsellor, I found this course invaluable to assist in moving my placement time to online. Thank you.
- Tim (Dorset)
The course offered a lot of theory and practical information that I could digest at my own pace and in my own time. The format was well organised and delivered. Any queries answered promptly and in a friendly manner. I have not used Counselling Tutor before but felt this course might help me with the phone counselling my agency is now using due to Covid-19. It's been extremely helpful and insightful to all e-counselling and I feel much more able to offer this service now I've had some good quality training.
- Lucy (London)
What a FANTASTIC, interactive and informative course this is! When I printed out and looked at the programme content I felt slightly overwhelmed at the sheer volume of content, and wondered how I was going to weave all this in with my current studies at Level 5! I was relieved to discover that the content is broken down into bite-sized chunks of video presentations, which is fab for the visual learners! I made full use of all my senses as I fully embraced the nature of the course! This course has really helped me above and beyond my requirements as a student counsellor on placement during these unprecedented times! Thanks to you all at Counselling Tutor.com!
- Lindsey (Manchester)
I expected it to cover more about telephone counselling but was interested to find out so much about everything - it really made it clear what would be involved and how all the confidentiality issues come in on every on line situation. Very informative all around.
- Margaret (Fife, Scotland)
I am a qualified counsellor/supervisor. I have my own training company which focuses on counselling work with children and young people. I have been in practice for 20 years. I found the course to be extremely accessible and very easy to follow. I really appreciated the discussion platform with Ken and Rory. The downloads are fantastic!
- Moira (Fife, Scotland)
Excellent, simple to understand. I like that you go at your own pace. This course has been very helpful to me in my practice.
- Jo (Cambridge England)
Great depth and knowledgable without being pretentious.
- Simon (Preston, Lancs)
I signed up to the course as I didn't feel competent to work with a client in an online format. This course has left me feeling confident in my ability to work via video calls. This course has inspired me to improve my written communication so I can explore email working. I am amazed at how much this course has helped me edit and update my forms and contracts in my private practice (only set up this year) so I leave the course having what I think is a far more robust and professional set of paperwork to use with clients.
- Jason (Midlands)
Really enjoyed working through the course material. Very informative, excellent knowledge. Very good, able to take all forward into my practice. I will enjoy reviewing the course material reading and researching future on the topics
- Susan (South Yorkshire)
I am an experienced counsellor and trainer. I really enjoyed the course and made me revisit my contract and some other ways of working. I would recommend the course for anyone wishing to move online.
- Jax (Suffolk)
Wow! I’ve done telephone counselling during my time spent living in Spain but the course content here has taught me some amazing facts. Some that tell me about counselling clients who live in different countries and my own. The effects of working with a style which doesn’t work for me and would deeply upset my presence of mind. And how working towards and understanding technology makes a lot of sense. I had thought that there wouldn’t be much to learn; how wrong I was.
- Denise (County Durham)
As a complete technophobe, I have resisted venturing into virtual counselling. But now I feel much more confident and am looking forward to putting my learning into practice. This course has been great food for thought.
- S (Surrey)
As an experienced practitioner who is already using telephone and online counselling, I found this an excellent course that reminded me of many issues but also promoted new learning and made me more conscious of the relevant issues when using this medium in counselling.
- Derek (South Wales)
I found the course engaging which is amazing. I do feel more competent in my role supporting clients by phone and online and would consider doing more of this ongoing. The detail in the course around risks for both clients and counsellor is really good.
- Jenny (Hampshire)
An enjoyable and highly informative course that covers so many aspects of working online or by telephone. The course is delivered in a very 'human' way which feels personal. The weekly webinars were useful and fun, too. I very much appreciate the time and effort you all put in to deliver a course so very quickly - just when it was needed! Thank you. I feel far more positive and prepared for this new way of working than before the course.
- Jane (Devon)
I found the course very helpful. The main lecture was supported by the discussion between Rory and Ken and we were encouraged to explore or gain first-hand experience by joining Facebook group or buddy with another to further our learning.
- Georgina (London)
Thank you for a comprehensive and detailed course. You have covered everything.
- Amanda (Warwickshire)
I found the course to be very detailed, informative and useful in theoretical and practical ways. I enjoyed both the formal lectures and the discussion between Rory and Ken, which often gave a different slant or angle to the subject.
The discussions make the theory come alive. I appreciate the amount of information available to download and also been able to step back into the ground level theory, some of which I had put into the archive of my mind since I was a student! Good to revisit this again.
I am amazed at how much I have learned about online and telephone counselling. I did think it may be a 'tick box' exercise to become certified, but it certainly is so much more than this, so pleased I have completed it and can plan my future into this exciting world of online and telephone counselling. Thank you.
- Diane (Yorkshire)
I found the course very enjoyable. It was great to be able to learn at my own pace when I had the time. The modules are very interesting. Not only did I learn, but I also had the opportunity to revisit what I had previously learnt whilst studying for my diploma.
I found it very useful and informative. I liked the idea that after each module there was extra learning with discussions which helped me to reflect on what I had learnt.
Online and telephone counselling is the way forward, especially at present. Although I prefer face-to-face counselling, it has given me other opportunities to help clients at the moment. 10/10! Wonderful. Thank you.
- Carol (Buckhurst Hill)
Great course! Really appreciate you putting this together so quickly.
- Vicki (Scotland)
Thank you to all who have been involved with the creation and delivery of this course. I am so glad I did it. I started my business in August 2019 and work with my first paid client work. In the New Year of 2020, I had just received a couple of private referral clients and started working from a clinic when Covid-19 and the first wave of restrictions hit - my income "dropped off a cliff". So with what little money I had left, I invested in this course and I think it will turn out to be one of the best business decisions I have made! Thank you, Counselling Tutor.
- Belinda (North East Wales)
"I am really enjoying this course, and I think it does what it says on the tin. I am finding it very thorough and detailed with bags of help from Rory and Ken which is saving me so much time from having to trawl through everything myself. The self-reflection process is great and is adding to my mindset and confidence of what to bring to counselling either by telephone or online, safely and professionally. Excellent."
I liked the combination of tutorials by Rory and discussion with Ken and Rory. The discussion brought up loads of useful information that I wouldn't have thought of.
- Linden (Essex)
I have been a tele-therapist for 15 years, over the years I have participated in various telehealth training courses and I still gained lots of information. I would recommend this course to experienced and novices alike.
- David (Leigh)
I just want to say thank you! I am amazed by just how much I learned on this course. The information provided has even been added to my face-to-face contract. It did take time to produce all the documents suggested in the course but I really enjoyed learning. I will be back for more courses in future.
- Nicola (Staffordshire)
Really impressive course and very grateful.
- Tova Rose (Manchester)
This course has helped me to revisit aspects of my private practice and make some practical adjustments in my paperwork. It helped me to become more confident with technology as well as consider safety and confidentiality aspects. It was a good refresher from when I last qualified in 2010 with the added transferable skills into the online therapy world. Overall it felt like great experiential learning topped with a great client interview at the end. I absolutely loved that! Thank you for your hard work putting this course together.
- Jael (Wexham)
Thank you so much, really found the course useful and beneficial and has changed my mindset in working online.
- Zak (London)
Thank you for such a comprehensive, challenging (in a good way) and insightful course, I really have enjoyed it and will recommend the course to other colleagues.
- Ann (Kilmarnock)
I am really enjoying the online course on online and telephone counselling I am currently doing with you guys… I am finding it a very helpful and fantastic addition to what I have already researched and put into practice and discussed with my supervisor. (my supervisor is very impressed with your course by the way).
- Joanne (Coventry)
I enjoyed the course! I believe the way you delivered the training and your way of working together helped a lot. I have already signed up to the CPD library, I'm looking forward to more learning.
- Annette (Wexford, Ireland)
I just want to say thank you! I am amazed by just how much I learned on this course. The information provided has even been added to my face to face contract. I will be back for more courses in future.
- Nicola (Staffordshire)
I found this course very thorough and made me think about stuff I perhaps should have acted on before, specifically privacy statements.
- Sandra (Birmingham, UK)
A comprehensive course that is highly relevant to the profession of working online and telephone.
- Maria (Ireland)
I found the course an excellent resource in order to assist my transition from face to face working to working remotely. I feel I am much better equipped and feel confident within my online practice. Thank you.
- Jennifer (Kent)
Really enjoyed the course. I liked the different learning styles. Being dyslexic I would have struggled if the course was too wordy so enjoyed lectures and webinars.
- Lynne (Redcar/North East)
This course has helped me to transition with confidence to online counselling knowing that I have considered all the relevant theory and core competencies. Tutors are well-read and knowledgeable and deliver the course in an informative, thought-provoking and friendly manner.
- Pam (Dundee, Scotland)
Very helpful course and covered things I never even thought about before. It has helped me really think about what I need to consider before setting up practice online and how to stay safe. I would highly recommend this course.
- Rachel (Chepstow, UK)
I really enjoyed this course. I find it very accessible and I’ve learnt a lot.
- Kay (London)
I have gained valuable insight into online and telephone counselling through this course. It was a learning process that came at just the right time as I was considering how I may help potential clients through the pandemic. The course has broadened my skill set and opened my mind to different ways of working that I will use now and in the future. I am a student counsellor who uses a wheelchair. I am almost qualified but struggled to find a placement because of my access needs, with many agencies unable to offer me a placement because of the wheelchair. This course has helped me immensely because it has given a good foundation in skills and the basis from which to build an online service for clients with access needs.
- Tuesday (Newport, UK)
I now feel almost as confident approaching online work as I do face to face work. I found the course to be very thorough and well researched but delivered at a gentle pace.
- Ale (Brighton)
There was more to this course than I ever imagined. Very good value for money. You made the course fun which made it more enjoyable and it did not feel like a chore. THANK YOU GUYS!
- Sue (Woodford Green Essex)
I enjoyed the course and learnt a lot. I feel more equipped to do this type of counselling and also to support other practitioners, which is part of my role.
- Adele (Essex)
The course has given me the confidence to transfer my clients to work both online and on the telephone. I still feel I have a way to go, both with the technology and the new learning curve of working in this way, but this course has given me the foundation and insight into working in a completely different way in the future. Thank you.
- Julie (Kent, UK)
The volume of material prepared and presented is very impressive and all aspects are cross-referenced to ensure that the learner is regularly reminded about how everything is linked. Attention to the ethical considerations particular to online work is outstanding.
- Mary (Newry, Northern Ireland)
The format of the course appealed to me as I am primarily an auditory (lecture) & visual (PowerPoint slides plus video) learner. I especially enjoyed the sharing of research literature about online counselling as it set up the learning context appropriately.
- Lisa (Singapore)
Excellent course. I entered thinking that online counselling was probably something I should be able to do in the current circumstances and quickly found that my mindset changed so that I now think online counselling is an excellent option for those who wish to engage in it both now and in the future (when we eventually return to some sort of 'normality'). I learned so much - there was so much to learn that I hadn't even thought of!
- Elspeth (Northumberland)
I've enjoyed the course and learnt more than I thought I would. The presentations were superb, and the discussions helpful. All the links and additional info - great!
- Linda (North Wales)
Really enabled me to feel that I am approaching working online ethically. It has also helped me to re-visit certain aspects of my current practice, too.
- Lynn (Milton Keynes)
The structure felt very intuitive and one module built on the previous. The basic structure of each module with the taught content followed by a discussion/supporting materials helped me learn and grasp the content.
- Gabriel (London, UK)
The course had so much information and a lot to think about before and while working online. Great handouts and samples of contract, evaluation form etc. Also, even though I didn't buddy up I found the information from other counsellors on the Facebook page very helpful.
- Kerry (London)
I found this so informative and help me in preparing to go online.
- Joanne (Doncaster, UK)
I joined the course as it appealed to me with having to adjust to online working. I feel I have taken a lot from the course. I am happy that I have lifetime access to it as I am sure over time, I will revisit some of the modules. I thank you all for putting this course together at such short notice.
- Gill (East Midlands)
Found the course to be very interesting - expanding my knowledge and skills. Certainly gave a different perspective to counselling. I am already working with clients online and by telephone and the course gave me the confidence to continue.
- Jo (Brighton, United Kingdom)
Very comprehensive course and I'm very pleased that I signed up for it. I have found the tutorials informative and thought-provoking.
- Kiren (Bedfordshire)
Found this really helpful - particularly the ethical and practical issues with online counselling. Some things I wouldn't have thought of. Thank you.
- Liz (London)
I have enjoyed the course. I found the combination of lecture, discussion and other activities to be the ideal way to learn about something that I probably wouldn’t have done. The content, delivery and tech support are first rate. Thank you from a very happy customer!
- Bev (Berkshire, UK)
I enjoyed the course and find it very thorough and the information is explained very clearly 🙂
- Charlotte (Lincoln)
I have thoroughly enjoyed all aspects of this course. I had some strong feelings about it to start with. But over a period of time tapping in to the course material, listening to the great discussions has been uplifting, consolidating and authentic. Really enjoyed this online training and gained valuable information, understanding and a time to reflect on my practice and where I want to be as a counsellor in the current climate.
- Lynda (Warwickshire, UK)
I never knew online counselling entailed so much! The presentations were easy to understand and very clear cut into what should be done. The legalities were extremely helpful and felt like I'm being kept safe in this profession by doing this course. I feel this course have opened a whole new perspective for me. I'm ever so grateful for your hard work for me to continue placement ethically and safely!
- Emma (Horsham)
The course covered a lot of ground regarding legal, GDPR, technological and ethical boundaries which was excellent bringing it all together in one coherent place which meant that it was much quicker for me to cover all that ground without having to do all the legwork.
- Moira (East Midlands, UK)
I found the course very enjoyable and helpful. I am now working on-line with clients via Zoom and feel confident doing so, I would definitely not have felt confident before doing the course. I joined all the webinars and found the questions helpfully answered and I found the extra reading and lectures to be super helpful and good revision, ie boundaries and how to make the best use of supervision.
- Tracy (Hertfordshire)
I have thoroughly enjoyed the course which is not something I ever thought I would say. I have never been keen on counselling in any other way than face to face. The course helped me to approach this differently, which I did and am thankful for the encouragement and support. I find the whole team are so down to earth and natural, putting me at ease as a new counsellor and also as someone who is not a natural academic.
- Jenni (Edinburgh, Scotland)
Each module was succinct and focused on relevant topics needed for providing online counselling. The availability of webinars for those who are unable to attend was a plus. The site was easy to navigate.
- Malar (Singapore)
I believe the course worked so well as it was informal, interactive, friendly with a deep level of knowledge about the subject. The conversation with Rory and Ken helped improve my learning and was not as 'cold' as other online training I've been in. The course closely followed the BACP ethical guidelines which were also really helpful and I now feel prepared to take my counselling service online. Thank you to the Counselling tutor team for an excellent service!
- Kate (Perthshire)
I found the course very informative, interesting and easy to follow - I loved the fact that I was able to work at my pace through each module without feeling pressured.
- Annarita (Bedfordshire)
I felt that the tutors went above and beyond the expectation for them to produce for this course. Every detail seemed to be well covered.
- Viki (Oxfordshire)
I loved the 'learn at my own pace' combined with the videos, slides and supporting documents. I felt I wanted to log in to see what was next because I enjoyed every module. This course de-bunked my fears of online and telephone counselling.
- Ann (Dover)
This course is thorough, packed full of material and useful templates/additional resources. It has given me a good foundation to offer online counselling. The mix of visual and written content was delivered in a warm, friendly and accessible way. I highly recommend this course to anyone who is thinking or worried about how to make the transition to online therapy. Thanks to you all!
- Matt (Dorset)
I found the course easy to follow and enjoyed most of the webinars. Very informative. I was so nervous about doing online or phone counselling at first, your course helped me to settle down and calm myself and realise I was nervous because I knew nothing about this mode of communication and I felt scared. As I went on and have learned so much, I am starting to put it into practice. Thank you.
- Sue (Wales, UK)
This course presented the material in a more user-friendly and steady way. I also learn from hearing about practical examples, so Ken's input was helpful. I now feel confident and competent to counsel online. Your course is benefitting hundreds, maybe thousands of people in need. A real labour of love in a time of crisis. So all that's left to say is, very many thanks.
- Christine (British Isles)
The topics were explained really well.
- Catriona (Co. Armagh, N.I.)
An absolutely fantastic course and I learnt so much! Rory, Ken and all the Counselling Tutor gang... you really are fab!
- Laura (Shropshire)
What an absolute Gem of a course - it's beauty shines through in the thoughtful care of the delivery of the course by all at Counselling Tutor. I have learnt an incredible amount in the last month, far beyond my expectations. It's a Gem because the course is still accessible even though I am about to graduate and still working with my study buddies, if something comes up, or if a little more knowledge, information or clarification is needed then I can refer back to the course modules for help and guidance - win-win.
- Julie (Horwich, Bolton)
Excellent course. The content was well-structured and knowledge built progressively during modules but we also had room to re-visit and reflect (webinars/additional reading). Topics were presented with just the right amount of seriousness and playfulness; this made the learning very accessible and easy to learn at our speed.
- Helen (York)
The course was well organised and it was easy to access the resources at an individual pace. There were lots of additional resources and links to support learning and meet individual needs.
- Maria (Essex, UK)
I have found this course very informative. I had some resistance to making the switch to online work but after working through the course modules and initially feeling very overwhelmed with the differences between online and face to face counselling, I now feel that I have accomplished a lot from the course and I have a different mindset regarding online work. I now see it as an opportunity to offer my clients more choice and flexibility and it feels like an extension to my therapeutic work, not a replacement. I am really pleased I have done this course.
- Stuart (Shropshire, United Kingdom)
This course was way beyond my expectations and I learned so much--I will keep learning from it for many months and it will help me --and already has so much with suddenly being 'thrown in' to online counselling. The confidence I have gained is great and also knowing that someone is there to help if we are not sure as well--thank you SO MUCH.
- Helen (Worcestershire)
The course provided a sound foundation for experienced counsellors to understand the differences between face to face and remote counselling. The course delivered what it would, it did what it said on the tin and I learned more than I thought I would.
- Clare (East Devon)
Absolutely loved this course. Having started my journey in Childline (many years ago), I was always aware of the effective and positive results received from telephone & online counselling.
The course has covered more than I had thought it would. I have recommended it to many of my colleagues and will continue to do so.
So well-constructed, with honest and humble teachers. A true gift.
- Jeanette (Londonderry)
This course has helped me a great deal, especially in the current times where most organisations are using technology to communicate much more.
This way of therapy for client and counsellor can be daunting when dealing with many issues from mild to severe, however with so much newer material learnt in this course, I have gained much new confidence to understanding a newer role whilst still giving that deeper therapeutic response to clients.
I personally prefer and use telephone for supporting mainly and now feel ready to use online/email/text. The materials on this course were good usage with added additional reading etc--there was so much.
Most importantly I throughly enjoyed doing the course and having the group on Facebook sharing was also good support.
Greatly appreciated and money well spent.
- Gurbaksh (West Midlands)
I studied this course to get a grasp of online counselling as I'm currently doing online with my clients due to the Covid-19. It's also something I plan to do globally in the future, therefore very beneficial to me going forward. The course is excellent. I've highly recommended it to IACP therapists and students. Keep up the great work:).
- Lisa (Ireland)
I have absolutely loved this course!!! I have stayed up through the night on many days over the past few weeks because I was so engrossed!!
The live groups have been very stimulating and I have laughed too! Rory and Ken's chat's were my favourite bit, what a double act!
I am at the end of my training in a couple of months and I have been in a clinical placement working with trauma clients since May, and this course has greatly enhanced my learning and made me a more reflective ethical practitioner re processing my online practice more profoundly.
- Michelle (London)
It has been a wonderful experience for me as a student counsellor to enhance my learning, and enable me to build my confidence with technology. I feel very lucky to have been part of this course, and I'm sure online counselling will be a huge part going forward in the climate we now find ourselves in.
- Allison (Devon)
Wow! What an amazing course! When I started this course I thought I knew most of what was needed in order to provide online counselling to clients. How naïve was I? I have learned so much from this course and it has given me the confidence to provide a quality service to the people who come to me for online counselling.
- Maria (Manchester)
I feel that the course was both informative and affirmative to the practice that I have had in place for the past few months of working online with my clients. Thank you Rory and Ken for sharing your knowledge and encouragement throughout.
- Tina (Somerset)
I have just printed off my certificate! The course has really helped me understand the complexities of setting up and preparing for online and telephone counselling. I learned about aspects I'd never considered like the black hole effect.
The mixed learning methods: Facebook group, buddy system, lectures, webinars were all helpful for interest and variety.
I found there was always someone on hand to help, whether that was technical issues accessing the course or topics to reflect upon, practice or discuss.
It was a very thorough and interesting course and the interview with a client at the end was a great bonus! Thank you very much to all involved in running this course. Fab!
- Rose (Bristol)
The course covered a lot of different aspects involved in working with clients online and telephone counselling. Thank you very much, excellent value for money. It was explained well and in a way, we could all follow and understand.
- Janette (Coventry)
The style and content of the presentation of modules were excellent, informative and hugely engaging-especially the connection between Rory and Ken. I was motivated to complete each and every video and cover each slide, template and reading recommendation.
- Josephine (Ireland)
The course provided a really good grounding in the telephone and e-counselling competencies set out by the BACP. The slides, peer discussions and other resources included all combined to supplement my learning. I feel much more confident and prepared to offer telephone and e-counselling to my clients.
- Anon (Wales)
A comprehensive course that allows you to work in your own time and provides very good value for money.
- Jackie (Whitstable)
The ability to work at my own pace was useful and the ability to make a start after getting through the first 2 modules has helped me a lot. The learning here will follow me into my counselling career and hopefully one day into private practice so the cost was a very good investment.
- Jaymain (Bradford, West Yorkshire)
The Online and Telephone Counselling Course has provided me with a real lifeline during this time of crisis. I have enjoyed the format of the course and found it very easy to navigate. The lectures, discussions and live webinars have been very informative. The resources have been invaluable and being part of the Facebook group has given me so much support, too.
- Wendy (Stafford, UK)
Truly wonderful learning experience, thank you so much.
- Angela (South Yorkshire)
Really appreciated this at just the right time. I like that you can go through it at your own pace and can go back to bits...!
- Lynne (Isle of Wight)
The course material was very thorough and gave many pointers for further study, reading and practice. Module slides were clear and thorough. Podcasts are very good, too. Liked the buddy system.
- Letizia (Greater Manchester)
The depth in which the course went was astonishing and it covered all my areas of concern. I felt reassured by the fact that it was developed by people with dyslexia. I have dyslexia and when I trained, my dyslexia wasn't taken into consideration. I liked the friendly approach to the delivery of modules.
- Andy (London)
Really enjoyed working through the course at my own speed. I now feel confident using the tech and practicing with my buddy. I am now working with clients online and feel that the support and learning on this course has helped me to achieve this. Thank you to all of you.
- Julie (Devon, UK)
Thank you for providing this course and making it available at the start of this crisis. It gave me direction and helped me change my mindset about new ways of working.
- Amy (Wrexham, UK)
Truly found the course informative and very helpful. Trying out the various ways of communicating with clients before actually "doing it" with real clients was very educational and has eliminated rookie errors that may have happened.
- Shanne (Wakefield, United Kingdom)
The lectures were excellent. The continued access to the course as it develops is VERY MUCH appreciated.
- Trevor (Dartford)
Excellent course! I learned things I had never even considered. Doing this course has enabled me to move my practice online and feel competent and proficient and to even take on some new clients. I am beyond happy.
- Emma (Devon)
I have a love-hate relationship with technology and the course helped me to develop a more positive online mindset and recognise the immense benefits of online therapy.
- Denise (Ballymena Northern Ireland)
I found this course to be extremely useful in helping me to transition from face to face to online counselling. This is such an amazing wealth of information. The lecture on online contracting was extremely helpful and the Facebook group very supportive. You have made learning fun again and, it has given me a lot more confidence online.
- Vanessa (Southampton)
The course was very informative.
I found the course very helpful and enlightening as well as challenging. Discussion on “Endings” was brilliant-specially that we have to factor endings from the beginning as well as use of theory of attachment.
- Isaac (Croydon, UK)
I found this course to be so much more engaging than any other online CPD I have done in the past. I love the use of a video lecture followed by a video discussion and then breaking away to complete tasks in my own time. It made the whole learning process thoroughly enjoyable. I can revisit any module and resources after I have completed the course.
- Holly (Scarborough, United Kingdom)
The course fee is very modest when you think of what you get - live webinars with the course providers, question and answer sessions and loads of material to download and refer to over and over again. The tutors are generous and that encourages the course participants to be generous, too and share information. A very pleasant learning experience.
- Elaine (West Yorkshire)
I wanted to have a better understanding of working with my clients over the phone, I feel I have this. Rory and Ken were approachable and always friendly. I enjoyed that I could work through the course at my own pace and with no pressure of time boundaries.
- Marie (Barry, South Wales)
Comprehensive coverage of topics. Rooted in ethical practice.
- Helen (Staffordshire)
The course was very informative. It made me reconsider what I do and the way that I do it in online working. The buddy system was great! It was good to have someone who had the same interest and understanding in trying to work through the process, to bat ideas around with, to gain some mastery over Zoom.
- Mandy (Farnborough)
I enjoyed this course. I learn much more than I thought and there were so many areas that I would not have considered about Online and Telephone Counselling.
- A Gallacher (Glasgow, Scotland)
I liked the structure of the course - the theory put into practice. Input from Tamara was great, too. The webinars are a helpful addition and I appreciate you all saying "We’re here. How can we help?" I felt you are all invested in the learning and shows how much you care for your students and the profession as a whole.
- Kate (Bristol, UK)
I thoroughly enjoyed the course and found it very useful for all the online work that I am now doing. I have also recommended it to many colleagues and my supervisor, who was most impressed with the content and execution by Ken and Rory.
- Janis (Middlesex, UK)
I am so, so pleased I followed your course. It has allowed me to safely and confidently carry on working throughout these last months. I may well have far more ‘on-line’ clients rather than face-to-face ones in the future!!! I am recommending you to all my supervisee’s!
- Jill (Cambridgeshire, UK)
I want to say, having had the two courses to compare, how well your course stands out for its clarity and order, which makes it easy to understand and follow. In fairness, I didn't fully appreciate what Rory, Ken, you and the team, had achieved until I joined the alternative course. I have since recommended your course to many of my peers and will continue to do so. With best wishes and many thanks again.
This course sets a very high benchmark for online learning. I really like the way the course is laid out. The presentation and discussion videos are great, along with slides, transcripts and sound files - it's a great mix of different methods for learning. The live webinars are consistently friendly, supportive and informative. Well done Counselling Tutor - you are helping to re-engineer traditional learning!
I'm extremely impressed by this course, both in content and the way it was conducted so professionally, especially under such extenuating circumstances of the COVID-19. I gained confidence and successfully transfer my client work online. Thank you for your support and help throughout. You've been my "safenet" as I make this transition. I have a strong foundation behind me now to build on and move forwards.
- Lisa (Bournemouth)
Very extensive. I was surprised at how many areas had been included for consideration. An amazing effort. I learned so much and never would have considered many of the issues raised had I not undertaken the course before moving online. I found the buddy system a great practice and discussion aide. Well recommended.
- Adrian (Dromore, Northern Ireland)
The course was very well presented, was easy to understand and take at our own pace. The downloads were useful, informative and the course gave a great overview of the video, telephone and text counselling.
- David (Leeds)
I learned a lot of useful and practical tips/ideas from the tutors and the other participants. Its great to see counsellor/tutors who enjoy lifelong learning and are enthusiastic in supporting this in others.
- Patricia (Suffolk, UK)
Fabulous content. Well-spaced between modules to avoid overload of information.
- Neil (Manchester)
Thank you. You are doing a great job!
- Natalia (Brisbane, Australia)
This is one of the best course I have taken! As a person with dyslexia, I valued the learning. I liked that Rory introduced the subject and both Rory and Ken revisited it in more details. It reinforced what I might have missed. The structure and layout are easily accessible. Very organised considering the course was completed in the event of the Coronavirus.
- Angela (Sheffield, UK)
Totally happy with the course!
- Christine (Blackpool, UK)
Thank you for all the course material and your time and effort. Greatly appreciated. Some good learning and things I was reminded of and enjoyed the whole course.
- Wendy (Devon)
I have really gained a lot from the course. I am now working with one client on zoom and two on the telephone. Without this training course, I don't think I would've adapted so well.
- David (Warrington)
This course went above my expectations. Being able to take each module at my own pace enabled me to process the information and move on when I was ready. It is very important to embrace all that this course has to offer and not to rush - a discipline that does not come easy to me and so it helped to do it during lockdown conditions!
- Katie (Reading, UK)
This course was provided at a time of enormous anxiety and pressure for us all as professionals - I looked to Rory and Ken to offer guidance and support and just the right amount of challenge. I understood the professional context and the relevance of meeting my needs and those of my clients. The balance of theory and in-practice application was just right. The anxiety and pressure have been channelled into progressive learning and reflexive practice. Thank you for holding us (me) at this time as we learned together how to meet the challenges of adapting quickly, safely and professionally.
- Rachel (Hampshire)
I learned a lot. This course was much better than good enough. It has given me a lot of confidence to move into working online and on the telephone. It confirmed much of my previous understanding and gave me a lot to think about particularly in ways to better work online. I liked the way you matched content to the BACP competencies, that was important for me.
- Nicola (Cheshire)
Brilliant course. I have learned so much that will be invaluable going forward. Thank you! And thank you for providing it for such a ridiculously low cost. Well done for being more people, than just profit, orientated. You are men of the people! 🙂
- Sarah (Cardoff)
I learned a lot throughout the course. I hadn't thought about attachment styles when It came to endings that gave me a lot to reflect on and is something that I intend to take to supervision.
- Lisa (Lancashire, UK)
I thought it was fantastic and well worth what I paid!
- Steven (St. Helier, Jersey)
The course was very smoothly delivered. It helped to cement my learning. I have learned about the ins and outs of online therapy - stuff that I would never have considered or thought about.
- Heidi (Dundee, Scotland)
The course is very informative and comprehensive, in all areas of my practice not only for online & telephone work but for my everyday practice. I learned a lot in connection with GDPR, online working, telephone working and emailing as ways of working with the client. I also enjoyed the webinars and the downloadable resources I can go back to when I need to. Thanks, guys.
- Laura (Poole Dorset)
This course is an ideal starting point for converting to online work safely and ethically. I like how it maps to the BACP framework. It was very thorough and I have already recommended to many colleagues.
- Ann (Hertfordshire, United Kingdom)
I have enjoyed the course very much. It is very comprehensive, has challenged me and made me reflect on my practice and has certainly exceeded my expectations. I am recommending this course to my EAP team and other counsellor colleagues I have collected over the last 21 years.
- Yvonne (Cornwall, United Kingdom)
This course gave me so much information and confidence to be able to work over the telephone and online. As soon as I started the first module, I realised how little I knew, It’s a real eye-opener!
I found the course informative, easy to follow and great support is provided by the team.
- Zivile (London, United Kingdom)
There was so much to learn. I felt guided through the minefield of information. I like the ability to set your own pace and enjoyed the online community. I feel better equipped to continue with telephone and zoom therapy.
- Fiona (Sheffield)
Congratulations on the course! All the presenters, Ken, Rory, Colette and Tamara were really pleasant and very helpful. The course offers an excellent overview of Online and Telephone Counselling with additional resources included. I enjoyed the opportunity to revisit areas such as contracting, supervision, self-care and endings. Thank you to all!
- Helen (Manchester)
The Online and Telephone Counselling course is really helpful. It enabled me to recognise what I needed to do to deliver these sessions confidently, ethically and safely to my clients. Thank you.
- Rachel (Cornwall, United Kingdom)
That you were able to put this course together as a reaction to COVID-19 is truly amazing! I enjoyed the practice webinars and hearing your stories which made it real for me. Very thorough content. I am really looking forward to putting this all into practice. Thank you all very much.
- Jackie (Kent)
The course went beyond my expectations. It raised issues I had not even considered and has given me the confidence and information I need to ensure that I design a pretty bullet-proof and ethical online practice.
- Grace (Aberdeen)
This course has been amazing in terms of its timing. It has given me a structure to my days and weeks. I learned so much and will refer to this when I eventually see clients. It has given me a thorough grounding in the considerations and best practice for working in this way.
- Julie (London, United Kingdom)
It was an extremely satisfying process, very well organized. It covered a huge subject thoroughly and in a way that the context could be applied in practice in different countries.
- Kyriaki (Xanthi, Greece)
I think the course was very well structured. You have a depth of knowledge and material that is quite amazing and along with your impressive enthusiasm, it showed itself throughout.
- Colin (Carnoustie - Scotland)
I found this course really useful and although I had already started working online, I found many of the topics thought-provoking. It certainly made me amend and relook at my contract for online working.
- Karen (Essex, United Kingdom)
The Online and Telephone Counselling course is a very timely and comprehensive course. The course enables the widening out of practice to incorporate those who find it hard to access counselling by conventional means.
Well-facilitated by Rory & Ken at a pace easy to follow and trimmed to the bone without loss of quality from a cost perspective. Everything we have come to expect from the two leaders of counselling education. A great investment and a privilege to be a member of the first intake. I recommend this excellent online delivery of Online and Telephone Counselling to all colleges.
- Dave (East London, United Kingdom)
I literally stumbled across this Online and Telephone Counselling Course by sheer fluke. My word, I am so thankful that I did. After losing 70% of my face-to-face work, this course has been a lifeline for me, to be able to continue working with clients who were keen to continue their support either online or by telephone.
After being in practice for many years, this has got to be the best value CPD I have ever undertaken. This has enabled me to continue working safely in a professional manner with clients, especially during these difficult times. It has also opened up and given me a new method of being able to reach out and work with new clients.
The course content has been invaluable, covering absolutely everything anyone would need to know working online and on the telephone.
Rory and Ken are just amazing in their delivery and Colette was so supportive when I was struggling to establish my connections and understand the technical issues in the early days.
So, I would truly recommend this course 100% to anyone thinking about offering an Online and Telephone Counselling Service. Thank You All So Much.
- Gill (Cambridgeshire, United Kingdom)
Just a text to say a big thank you to you all. I came on this course newly qualified and a rabbit in headlights. I have come away with so much more knowledge and confidence to embrace my new career as a counsellor.
I came off Facebook but I'm waving my certificate in the air with pride. I can honestly say I have learnt so much more than I ever did at college to achieve my level 4 diploma in therapeutic counselling.
I will continue to use your CPD library to build my portfolio of training as I've thoroughly enjoyed my learning from this course.
Thank you for I started off feeling a bit of anxiety, to feeling a bit out of depth, to my process of becoming more, gaining confidence and being excited about helping others.
- Aimee (Beverley, United Kingdom)
It’s the best ever format of remote CPD I have done so far. I’ve recently completed a distance-learning MA at Bath Spa University and I wish that they had used similar technology to create this amazing format of blended distance-learning.
I love the way you have structured the course, the variety of materials available, the technical implementation of it all, the user-friendly interfaces you use, and the co-creation of content that emerges when you involve and invite participants’ contributions.
I love the community of learners that evolves from it, and the sharing of experience as well as trials and tribulations. In times of COVID, this sense of community is even more important than ever. Thank you for doing what you are doing. Just brilliant! Compliments to all of you.
- Susanne (Worthing, United Kingdom)
I just wanted to take a moment to thank you for this wonderful course. I am steadily working my way through its content and have found not only is the content relevant and up-to-date, but also delivered in a manner that is engaging and so true to your teaching.
I am in my final year of Diploma and I cannot express how helpful this has been not only in terms of my studies, but also in my professional and personal development.
The methodology for delivery is brilliant as it not only provides reference material to fall back on, but is explained through the videos in a manner that demystifies and provides personal challenge.
All the media used is comprehensive and the support surrounding its content from yourselves and peers in the private group has been truly inspiring.
The course and its overall content I feel is amazing value for money and I have recommended it several times to my colleagues. I am truly looking forward to the opportunity to engage in further courses.
Keep up the good work. Thank you so much.
- Angela (South Yorkshire, United Kingdom)
I have accessed Counselling Resources, Counselling Tutor, etc. with Rory and Ken throughout my diploma training and post-qualifying. This was the main reason that I chose this Online Course above all the others on offer--I knew that the information would be thorough, accurate and that the course would do 'exactly as it says on the tin' . My confidence in using this resource has been more than justified.
- Julie (Vale of Glamorgan, United Kingdom)
I would like to congratulate you for piloting/running your first successful online counselling course. Well done!
Heartfelt thank you for enabling me the opportunity to engage in this type of ongoing learning which is immensely valuable. Thank you for all your generosity of your time (working extremely long hours) financially (cost of the course for the substantial contents which is of high quality plus the access to other resources, the podcasts, ebooks and downloads is more than valuable for money), your quick response to queries.
The efforts you have put into this course is outstanding, sharing your passion and expertise, your humour, providing a friendly, warm, safe, supportive and welcoming learning environment throughout the course including through emails, webinars and the live daily broadcasts with Rory in the FB community.
I felt like this course triggered fond memories of being a student again, full of excitement and anxiety. The learning I felt here was like I was back in a real life classroom. Left me reawakening, believing in myself and certainly feeling in a better position to adapt my practice in order to provide a good ethical service and support for my clients working online and have received positive response to moving online from clients which is welcomed.
Again I thank you for helping build my confidence and faith in knowing that I am working to best practice. This course is definitely invaluable for my counselling practice and my own personal development.
There are many topics that have been important to me and are helping me to continue to develop my skills like mindset, the different data protection for working online than face-to-face work, technology and the range of platforms, preparing for endings at the beginning, and more importantly self-care.
The course is comprehensive, detailed, its structure is well set out, it is easy to follow, a solid and reliable foundation to build into my practice.
I really like the multiple learning styles you have implemented in this course. I find learning this way a lot easier for me than just one or two ways.
For me, it puts this course and you, the training provider, at an advantage and at the forefront of the other learning providers I have recently encountered ... This course is one of the best counselling-related course I have completed since graduating as a counsellor. I strongly recommend this course to others and already done so.
I also like the function of having to complete one topic then move on to the other, makes the learning more valuable and insightful and really lets me take the time to understand its contents.
The course is concise with clear key objectives and outcomes and standards being met across all key areas.
The handbook is good and well written and a good resource to refer back to.
The course modules in downloadable format is great. I downloaded my course and the attachments for future reference. I like to take my own notes and keep my course notes.
The webpage is easy to navigate and I have not encountered any difficulties of login, navigation, connections, receiving emails, etc.
Again a HUGE THANK YOU for putting this course together and running it at a very accessible cost.
I do hope to see in the future that you put some other online courses.
This course and all it offered has been an amazing experience, challenging at times and a real privilege to have met you in a virtual sense and been a part of the first cohort of a wonderful group of like-minded professional.
- Cheryl (Cheshire, United Kingdom)
Counselling Tutor's Online Counselling Course: I strongly encourage you and everyone to consider taking this course. It’s not expensive but it takes several weeks to work through. It revises key counselling themes and gives you a very solid starting point for anything non face to face - really embracing that other way of counselling which WILL, sometimes, be part of our offer. It will make you think ‘Yes, I can do this - my client is getting the best’.
- John (Surrey, United Kingdom)
Well done to you both. I thoroughly enjoyed the course and learned so much. Polly was genius--what an insight. I have learned so much, and about myself. I was never going to do online, I don’t like looking at myself. All that’s gone and excited about the next chapter.
I will join the CPD library as I think it will be invaluable.
Thank you both.
- Jan (Coventry, United Kingdom)
I am very impressed with the clarity of the teaching, the amount of additional information that’s provided and the course content. The learning has been invaluable for my client work at this time and I can’t thank the team enough for the learning and the support they have been providing throughout. I wouldn’t hesitate to recommend the Counselling Tutor course to any counsellor or placement counsellor who is considering working online or by telephone.
- Kiren (Bedfordshire, United Kingdom)
I’ve just completed the course and was in the first cohort. I wanted to say I thoroughly enjoyed it and it has given me so much confidence in the telephone counselling I am offering in my placement (I am a last year level 4 diploma student).
I have spoken about it avidly with my college peers and tutors and so far 5 of them (including 1 of my tutors) have now enrolled!
- Sian (Warwickshire, United Kingdom)
I really like the structure of this course, it is varied and stimulating, and I love the style of delivery, a really down to earth way of doing it. The webinars are great too. I've been recommending the course to anyone who will listen!
- Frances (Bradford, United Kingdom)
I am so glad that I enrolled in the Counselling Tutor Online and Telephone Counselling Course. I have learned so much about working online and telephone counselling, due to the great mix of videos, downloads, webinars and group support on Facebook, that are incorporated in the course.
I am so grateful for the amount of resources provided and the time and effort that has gone into the production of the course. It is clearly evident how committed, dedicated and professional the Counselling Tutor Team are. The course is exceptional value for money when you consider all that is included and how much work that has gone into the course.
Through this course I have learned so much about working online and now feel confident about using online and telephone counselling to provide counselling sessions in an ethical and safe way. I have revised concepts from previous training, learned new concepts and really refined my administrative practice.
I was so nervous about moving to online counselling but the tutors convey information in a way which is understandable, supportive and reassuring. My confidence has also grown through the buddy system, developed through the course Facebook group. The buddy system meant that I have connected with another counsellor and we are able to practice using Zoom on a regular basis. We continue to message each other and discuss our learning and any issues that arise.
I would recommend this course to any therapist who is looking to improve their skills and practice in online working. I can't thank you enough Ken, Rory, Colette and the team for all your hard work. This experience has been amazing and has changed me for the better!
- Gina (Herefordshire, United Kingdom)
I have found the course extremely informative, interesting and very enlightening. It has supported me in updating my knowledge, understanding and the requirements of GDPR and BACP. I have recommended this course to all the counsellors I know and work with. I'd like to say thank you to the whole Counselling Tutor team for putting the course together so comprehensively and quickly.
- Laura (Dorset, United Kingdom)
Thank goodness for this course which came just at the right time. The course kicks off by asking us to think about mindset and this is so important to the topic and especially for myself who was feeling a bit worried about adapting to a new way of working.
From what I have done so far, this course is perfectly pitched and very comprehensive. It certainly looks like they’ve thought of everything.
I am also surprising myself. I have always considered myself a face-to-face person but now I am realising that online and phone counselling are likely to have a far more significant place in the future and I am now feeling confident about my ability to adapt to it. With grateful thanks to the Counselling Tutor team.
- Sally (Worcester, United Kingdom)
"I work with young people with issues of drugs or alcohol. I have been working in this area for the past 12 years ... I was so glad I signed up for the course ... The young people have really taken to phone counselling in a way that has surprised me. In my normal work I would have a lot of DNA's but the phone contact seems to be a way the young people connect with me."
I found the course easy going, interesting and knowledgeable. I received a great amount of useful updated information on online counselling and it is fully worth the money I paid for it.
The structure of the course and the explanations of topics covered in it are easy to understand for me (English is my second language). I like that Rory and Ken clearly and fully reflected on all BACP requirements.
Videos and group discussions helped me to understand topics and to clarify uncertainties. Practicing online sessions with buddies raised my confidence and made me familiar with online technologies. I like that I can go back, look at slides and refresh my knowledge. I like that there are many templates that I can adjust for my own practice and many links for useful information.
The course allowed me to avoid a lot of mistakes in my work and enabled me to improve my practice. Loving the course as it is and it is a great help for me. I will surely recommend it to my colleagues.
- Nadia (Aberdeenshire, United Kingdom)
Firstly thank you so much for this course. I have found it invaluable and it has meant that my agency are pleased with my CPD and want to put me forward to offer online and telephone therapy to my clients as of next week.
- Kate (Oxfordshire, United Kingdom)
The course is DEFINITELY VALUE FOR MONEY! There is so much information, resources, and support. I love that there is a tutorial, discussion and downloads, as well as 'homework' for each part of each module. This keeps it interesting. It's great that you can work at your own pace and take a break when you need to. Also, the content is available to refer back to at any time.
There is a lot of community support on the Facebook group from a wide range of people at different stages of their careers and training, who are willing to answer any question or to discuss any topic. There is also the Counselling Tutor team, only an email away, as well as the weekly webinars. The additional access to other lectures and podcasts, etc is a bonus.
I would recommend this course to any therapist, whether they are still a student or have been practicing for many years.
- Glenda (Norfolk, United Kingdom)
I am enjoying the teaching of the course as I can listen to the audio of the webinars and look at the PowerPoints as I like taking notes. I am able to download all of the resources.
I am not currently doing online or telephone counselling, however it is something I am thinking to do in the near future. I have a preference for telephone counselling than online counselling as I do not have a confidential office space so it is more circumstantial for the time being.
I feel that the course is very informative and there is a lot of detail, time for reflection, and it is a pleasurable experience as you go at your own pace. I am finding it very engaging and my interest in the subject keeps me easily motivated and stimulated. I am not on Facebook so I am not in the private group.
I would 100% recommend this course to anyone who is interested in doing a CPD course in online and telephone counselling and it is very good value for money. Honestly how can I complain when I am getting more than my money's worth?
A huge thank you for this affordable experience during these hard times.
- Sabrina (Coventry, United Kingdom)
Thank you very much for your updates and emails. They are very much appreciated. I am going at a very slow pace and am still in Module 1. However I have a buddy who is also a colleague and we have started to meet up weekly on line to discuss the course. Although my client group is young, I still feel that the course is challenging me and helping me develop professionally. Thank you and the team for all your hard work and for coming to our help in these unexpected circumstances.
- Stephanie (Malta)
I just wanted to say also how helpful I have found the Online and Telephone Counselling course. I have got 4 clients with Cancer Support Yorkshire, email and telephone work at the moment and also one client via video link for Bradford Counselling Services. All voluntary at the moment to build up my hours for accreditation but hopefully will get some paid work at some point! I only qualified last year so still building up my skills and experience.
- Heidi (Shipley, United Kingdom)
"What I feel sets you apart from others offering this kind of training is the sense that you as a team really care about the counselling community, hence the price of the training really reflects this--value for money is an understatement."
Thank you very much for your updates and emails. They are very much appreciated. I am going at a very slow pace and am still in Module 1. However I have a buddy who is also a colleague and we have started to meet up weekly on line to discuss the course. Although my client group is young, I still feel that the course is challenging me and helping me develop professionally. Thank you and the team for all your hard work and for coming to our help in these unexpected circumstances.
- Stephanie (Malta)
I just wanted to say also how helpful I have found the Online and Telephone course. I have got 4 clients with Cancer Support Yorkshire, email and telephone work at the moment and also one client via video link for Bradford Counselling Services. All voluntary at the moment to build up my hours for accreditation but hopefully will get some paid work at some point! I only qualified last year so still building up my skills and experience.
- Heidi (Yorkshire, United Kingdom)
Thank you all so much for every bit of effort that has gone into making this course so special. I have thoroughly enjoyed it so far and still got ways to go but it's been great. The way you guys work has been so relatable which has made it much more enjoyable.
- Shannen (Hertfordshire, United Kingdom)
I work with young people with issues of drugs or alcohol. I have been working in this area for the past 12 years. I signed up to your course as I have always done face-to-face counselling and as my organisation moved to telephone counselling or Zoom, I wanted to be competent to do it. I have completed module 1 and 2 and from the start it opened my eyes to my own prejudice around telephone counselling. I really thought it would not be as good. Doing module 1 changed my mindset right away! I was so glad I signed up to the course.
The young people have really taken to phone counselling in a way that has surprised me. In my normal work I would have a lot of DNA's but the phone contact seems to be a way the young people connect with me.
The videos and comprehensive detail is great and I have been able to pass on some of the information to my manager and organisation.
I have recommended this course to other colleagues andt o some of my supervisees. The course is value for money, so thank you again.
- Bernie (Tyrone United Kingdom)
This is the first training I have done with Counselling Tutor. I am really impressed with the teaching and format. The slides are easy to follow and to the point. Rory and Ken speak clearly and with enough pace to keep momentum going.
This training is exactly what I need to meet the needs of clients given the restriction on face-to-face contact. Not something I had considered before.
The learning has definitely helped me move to online and telephone counselling. I feel I am gaining new skills and confidence and getting my paper work in order to offer online and telephone counselling to clients.
The learning provides enough detail. It also gives me links and points me in the right direction for other resources around the subject to continue to learn.
I am not a big Facebook person, however the group has been a great support. I have posted (twice!) and have been able to search for comments and experiences on the different modules. I am currently working on module 2 so being a little behind others means others have already posted the questions I may have had, so looking on the group has been really useful.
I had not realised how much was involved with telephone and online counselling. I feel [the course] is a must for any counsellor providing these methods of counselling.
I often feel CPD can be expensive, CPD is a necessity and it feels good when I come across affordable training. I was pleased and relieved that this course was affordable.
The Wednesday webinars are also really good and informative too. A breadth of knowledge and experience from yourself, Rory, Ken and Tamara.
- Sam (Burnley, United Kingdom)
"It goes over and above my expectations and there is so much more bonus and additional information and resources that I would certainly recommend - and actually have done - this course to students, trainee and qualified counsellors."
I was sceptical about joining the training course as I didn’t think I would get much from it but thought it would be CPD and therefore would be useable as evidence of this.
How wrong I was. I have found the course to be informative and comprehensive. It goes over and above my expectations and there is so much more bonus and additional information and resources that I would certainly recommend - and actually have done - this course to students, trainee and qualified counsellors.
The course is a credit to everyone who has been involved in making it a really professional, relevant and accessible learning environment.
- Debbie (Coventry, United Kingdom)
I must say how much I’ve gotten from the course and how it has changed my ‘mindset’ completely on doing online counselling. I feel like you have covered so much and I feel that I will be ethically able to provide a safe space for my clients online. The help on ensuring confidentiality through information on security has really helped my confidence. THANK YOU.
- Kathleen (United Kingdom)
I've enrolled on and started your excellent Online Counselling training course. It really is well put together and I especially like the 'bite-size chunks' of each module. I can process and reflect on each subject before clearing my mind for the next part.
- Brian (Birmingham, United Kingdom)
I must say how much I’ve gotten from the course and how it has changed my ‘mindset’ completely on doing online counselling. I feel like you have covered so much and I feel that I will be ethically able to provide a safe space for my clients online. The help on ensuring confidentiality through information on security has really helped my confidence. THANK YOU.
- Kathleen (United Kingdom)
The Online and Telephone Counselling Course has a great balance of relevant input, discussion, and practical tasks for the participant to tackle. The tasks are guided by excellent resources and the outcomes will be of real value.
The emphasis on the particular requirements for maintaining ethical practice in the various online settings is exemplary. Provision of weekly webinars and access to the course Facebook group allows for maximum interactivity between course members and tutors.
Keep up the great work.
- Mary (Newry, United Kingdom)
Simply put, this course has been a blessing. In a time of chaos and uncertainty the learning has enabled me to feel confident and know that I am working in an ethical way moving forward in supporting my clients online.
I found the format, video and downloads easy to use and understand, and as a counsellor/supervisor running a small business, I know that I can support my supervisees at this time and will be recommending that they do this course too.
What I feel sets you apart from others offering this kind of training is the sense that you as a team really care about the counselling community, hence the price of the training really reflects this--value for money is an understatement.
So that leaves me to say a big Thank You.
- Michelle (Shropshire, United Kingdom)
I’m finding this course very welcoming and the interaction between Rory, Ken and Colette is seamless. Modules are broken down into topics and I can take the information in at my own speed. Everything I read is valuable and so I am aware that I will have to work my way through the course material more than once, first to become aware of the learning style, and then later times to soak up the facts available to me.
I know what is going on at all times. I am happy that the knowledge I have already grasped is sufficient for me to feel involved in the weekly webinar and I’m extremely relaxed about asking for support, should I need it.
I’ve done telephone counselling in the past but this course is highlighting considerations which have not to date come to me. And may never have done so, had I not had them brought to my attention.
Thank you, Counselling Tutor, for providing a wealth of information at a welcome price.
- Denise (County Durham, United Kingdom)
"I have found it invaluable and it has meant that my agency are pleased with my CPD and want to put me forward to offer online and telephone therapy to my clients as of next week."
I've been in private practice for a few years now and have wanted to offer online and telephone counselling for some time now but just didn't know where to start. This course has been the perfect place to begin, providing such a wealth of useful information and things to think about. I would recommend it to any counsellors looking to enhance their private practice as the way it is taught and attention to details are just done so well.
- Christine (Evesham, United Kingdom)
The Online and Telephone Counselling Course has provided me with a real lifeline during this time of crisis. It has given me more confidence when using technology than I have ever had before and really inspired me too.
I have really enjoyed the format of the course and have found it very easy to navigate. The lectures, discussions and live webinars have been very informative; the resources have been invaluable; and being part of the Facebook group has given me so much support too. The encouragement to buddy up with someone else to practice skills has also been very beneficial.
I have already recommended this course to colleagues, peers and friends. It really is first-class training and extremely good value for money. Thank you.
- Wendy (Stafford, United Kingdom)
I would like to express my gratitude to you as well as Rory and Ken, for inviting me to join the group. This invitation came at the time when I needed some support. I am studying Online Counselling skills, and I consider this Online and Telephone Counselling course as part of my training. The information that is given to us is of great value and I would recommend this course to others. I appreciate the support that is provided during the webinars and the effort in answering questions.
I have enjoyed the different learning styles that have been available, as well as the information given which is very informative and gives clear guidance. As a novice to online counselling, I have very much appreciated the support I have received both online and also being able to speak over the phone.
- Liz (Lancashire, United Kingdom)
Firstly to say that I am really enjoying this course, and I think it does what it says on the tin. I am finding it very thorough and detailed with bags of help from Rory and Ken which is saving me so much time from having to trawl through everything myself. The self-reflection process is great and is adding to my mindset and confidence of what to bring to counselling either by telephone or online, safely and professionally. Excellent.
- Moira (Nottinghamshire, United Kingdom)
The Online Counselling Course run by Counselling Tutor is suitable for both student and qualified counsellors. It covers all the important topics such as safety, data protection and is underpinned by the importance of ethics.
I particularly enjoy the mix of theory and practical learning and the information around technology is very helpful and gets you thinking about both the benefits and pitfalls of online counselling.
The support via Facebook and Counselling Tutor colleagues has been brilliant. Absolute value for money.
- Mandy (Liverpool, United Kingdom)
Thank you so much to all of you on the team. This is an excellent course with fantastic support - I feel very held. I am very slowly plodding my way through and was starting to believe that I was falling behind and putting pressure on myself. Thanks to your reassurance, I am able to recognise that it is OK to go at whatever pace works for me on an individual level.
It's great to hear that the additional hours have been recognised and will be reflected on our certification. The fact that we can revisit and re-certificate once you have acquired accreditation is fantastic news.
By keeping the cost so low, you have made this course accessible to me during difficult times. I wanted you to know that your incredible ability to teach, your amazing support, kindness and compassion are very greatly received and appreciated.
- Sam (United Kingdom)
"I am so glad that I enrolled in the Counselling Tutor Online and Telephone Counselling Course. I have learned so much about working online and telephone counselling, due to the great mix of videos, downloads, webinars and group support on Facebook, that are incorporated in the course ... The course is exceptional value for money when you consider all that is included and how much work that has gone into the course .. I was so nervous about moving to online counselling but the tutors convey information in a way which is understandable, supportive and reassuring ... I would recommend this course to any therapist who is looking to improve their skills and practice in online working ... This experience has been amazing and has changed me for the better!"
I would just like to say how fantastic the course is--such value for money and the information I have learned from this is amazing. It covers things that I would have never thought of. The Facebook group is also a great learning platform.
I am sure that without the course I would have found it harder to do my online and telephone counselling. Knowing how to contract and what to look out for amongst many other things has been invaluable.
Thank you so much for running it.
- Helen (Worcestershire, United Kingdom)
I have found the modules extremely helpful as I have no knowledge of working online. I have particularly enjoyed listening to the podcasts where it outlines things for counsellors to consider and then given us tasks to complete in order to make sure we have the right things in place for ourselves and clients.
Additional links have been useful too. I have fully integrated myself into the course through completing the tasks, joining in the live webinars and posting in the Facebook group.
Without this course I would not feel equipped nor confident to use an online platform for counselling. The course is extremely informative and I am taking a huge amount of learning from it.
The course is extremely easy to follow whether on a phone, tablet or computer and there is always one of the team on hand to support our learning.
I would definitely recommend the course to anyone who was considering working online and think for the amount of work Counselling Tutor have put into it, it is a real bargain.
- Emma (Lancashire, United Kingdom)
After one of my student supervisees told me about the telephone and online training, I have just completed module two. I want to set the comments in context of living alone during social isolation and the personal and professional challenges that brings :
- I am finding the training very thorough, accessible and user friendly.
- I appreciate being able to work through the course at my own pace taking time out to reflect on the training and process feelings about the current health crisis.
- Telephone and online counselling is not something I would have considered prior to Covid-19. I now have the confidence to offer this to my clients and supervisees and will continue to offer it when we are able to return to face to face sessions.
- Rory and Ken’s presentational style offers the correct balance of professionalism and friendliness and inspires confidence.
- The fact that the training is bang up to date, reflecting the concerns and consequences of Covid-19, makes it of extreme value and relevance.
- The training with access to other supportive materials, printouts, podcasts and lectures provides excellent value for money.
- On a personal level the training has helped me to work through social isolation with a new sense of purpose.
- I have already recommended the training to student counsellors and my experienced colleagues.
- Mary (Doncaster, United Kingdom)
I find the course very refreshing. As I graduated many years ago, it is nice to see what is good practice today. I love to have a short video and the reading material that we can do at our leisure after a day of work.
I have learned new vocabulary (synchronous and asynchronous) and can’t wait to learn more.
This course has empowered me to know what is good practice when giving our services online. I do not do telephone counselling as I do not feel comfortable to do so.[There's] not too much of details which is good as we can clear our doubts if required more information.
I also feel the FB page quite useful and see that most of us are sailing in the same boat, which is reassuring.
Would I recommend colleagues to take the course? Definitely. I have spoken to my colleagues and friends about this one.
Do I believe the course is value for money? Definitely. With the special price that you have given now, I would be an idiot not to take advantage of this offer and it is great value for money.
- Suzie (Dubai)
It is fantastic value for money and is enabling me to confidently make the switch from face-to-face to online counselling. The material is easy to access, comprehensive and clear. It has given me lots to think about. The Facebook page is a really helpful way of connecting with others and sharing thoughts.
I would highly recommend this course and am looking forward to the remaining modules.
- Morag (London, United Kingdom)
Firstly let me say how much I have enjoyed all the training that I have begun from your team. I have for many years felt let down by many training providers. I have felt that so many CPD courses have been so polished that they miss one important ingredient, but with your team I feel a humanity that comes straight through the screen. You make me smile at times and I like it more that we have a couple of dyslexics on board... just like me. Lol!!
- Madelaine (Herts, United Kingdom)
As a trainee counsellor who has had to change from face to face to telephone counselling, it has been a very useful and interesting training.
- Claire (Coventry, United Kingdom)
"I have accessed Counselling Resources, Counselling Tutor, etc. with Rory and Ken throughout my diploma training and post-qualifying. This was the main reason that I chose this Online Course above all the others on offer--I knew that the information would be thorough, accurate and that the course would do 'exactly as it says on the tin' . My confidence in using this resource has been more than justified."
This course has broadened my knowledge about online and telephone counselling. I can now work comfortably with clients online or on the phone as the situation calls for at the moment. So I highly recommend this course to every counsellor and student counsellor. You will never regret enrolling into this course, I assure you. Thank you, Rory and Ken.
- Ann (South Yorkshire, United Kingdom)
It has been a fantastic opportunity to do this course and learn so much, new things that I haven't considered before, but also to connect with other counselling students.
The videos are very easy to follow and I found all the presentation materials very helpful. I am learning new things from basics, i.e being in front of the camera, to making new online contracts, confidentiality, etc. I feel more confident now completing this course, and being able to support clients online.
There is so much information that you get from your peers on the private group. Very much recommended--join in and share your thoughts.
I would encourage anyone working online with clients to take this course. And the course is of reasonable price. I found the webinars very useful too.
- Ben (County Antrim, United Kingdom)
I have found this course to be extremely useful. I enjoy Rory's lectures and the practice discussion he presents afterwards with Kenneth build on this.
I like the way the course is in bite-sized pieces which I can access online via videos and downloads in my own time which makes the learning less overwhelming.
I have been a face-to-face counsellor for many years and this course has made me think things through in reflection to my current practice, i.e. tightening up of boundaries, clinical wills, how to transfer counselling skills to online, how clients may feel with technology.
Both Kenneth and Colette have been really helpful in helping me access my computer account when I was having difficulties. All the tutors are friendly, easily accessible and very helpful.
It is also very kind of the tutors to be running this course for such a low price, so that they can help as many counsellors as possible transfer their skills online at this difficult time.
- Vanessa (Hampshire, United Kingdom)
This course was vitally important following the upheaval faced by counselling services due to Covid-19, with many practitioners make a rapid move to online work. I have been really impressed by the high standard of teaching and how each module is presented in a clear and concise manner.
I have found this course invaluable for many reasons. Firstly by completing modules 1 and 2, the BACP competencies for online and telephone work are covered. This provided with me with an assurance that I was safe to continue working remotely with my clients.
Legal and ethical aspects of telephone and online counselling are explained in thorough detail. So much so I feel the course has provided me with a solid grounding on how to set up an independent practice in the future. I also learnt some important legal/ethical points relating to my current practice within an agency that I have been able to implement.
The course offers guidance on the best hardware and software available for online counselling and a chance to practice new skills via the Facebook community. Whilst I’m not a total technophobe, I found this aspect of the course very useful as researching and choosing products can feel overwhelming.
I would highly recommend this course to colleagues and feel it represents excellent value for money.
- Helen (Rhondda Cynon Taff, United Kingdom)
As a qualified practitioner in PP, this course is not only helping me to reflect and adapt to working online, but also has given me so much accessible content and learning that has helped me to reflect and re-evaluate my whole practice. Amazing value for money that has responded to such an overwhelming situation in a measured responsive way.
- Paul (Thirsk, United Kingdom)
I'm really enjoying the course. I'm getting so much from it.
I really like the practice talk with Rory and Ken after each topic. As for me, it helps me gain a deeper understanding by hearing things I have heard, and want to hear again for clarification, that I did indeed understand it.
I'm so glad I took this course, as I feel it will benefit me greatly when I start my practice, as I've just qualified. It's just what I needed.
- Lea (Hertfordshire, United Kingdom)
"I have been really impressed by the high standard of teaching and how each module is presented in a clear and concise manner ... Legal and ethical aspects of telephone and online counselling are explained in thorough detail. So much so I feel the course has provided me with a solid grounding on how to set up an independent practice in the future ... I would highly recommend this course to colleagues and feel it represents excellent value for money."
It's a great pleasure to recommend this course. The format of videos and downloads is really working for me as it’s keeping my interest alive.
It is a very comprehensive course and I am finding all the extras so useful, e.g. sample contracts. It is giving me much more confidence in my move to working online and making what is a very steep learning curve for me, doable.
- Ann (Kent, United Kingdom)
Thank you Rory and Ken for making this course so accessible, not only financially, but with the ability to do it at my own pace. The content has really made me reflect not just on the new challenges to online work, but made me review my current contracts, policies and procedures.
I am a counselling tutor for level 4 diploma and will be cascading some key points down to my students too.
Great work and a real reflection of your commitment to the profession and clients.
- Lynn (Buckinghamshire, United Kingdom)
This course is amazing, the depth of understanding and clear detail you have all put into it, in such a short period of time is staggering. It has enabled me to support my phone clients with greater confidence knowing I have your knowledge behind me. I really appreciate all the work every one has done.
- Sam (Kent, United Kingdom)
All the information is well-structured, well-performed and just what I need. I appreciate the fact you give us examples, templates and ideas.
Support is so important. It’s a great idea to talk to the buddies--I have two of them.
Thank you so much for your help and openness. I wish you all the best.
- Natalia (Australia)
This online course have transformed my way or work within placement. The course material can easily be understood and fulfil all the requirements that need to be met when working online.
This course has opened my eyes to online work and made me feel supported within my placement. I’m definitely practicing on another level with more confidence and online competency.
I have already recommended this course to fellow students and colleagues. Great team within Counselling Tutor that deliver first-class service and support.
- Emma (West Sussex, United Kingdom)
I have found the course to be packed full of information and advice on everything I need to make the transition into working online. The tutorials are very thorough and the online group gives a supportive/interactive element. Real value for money. Would definitely recommend it.
- Angela (Greater Manchester, United Kingdom)
"Although I practice counselling in another country and there are perhaps differences regarding regulations, the context of the course is relevant and can be applied anywhere. In general I consider it as an extremely helpful, thorough, meticulous course. Remarkable effort."
Rory and Ken make learning fun!! As a student, I am finding this course a valuable learning experience, preparing me to be able to work with clients/volunteers online.
Support is always on hand if you need something clarified, and the weekly webinars are useful as they help to consolidate learning.
I would recommend this course to anyone who is considering moving their practice online or would like to add a new skill to their toolbox.
- Amanda (Northamptonshire, United Kingdom)
This course is definitely worth the effort, the time and the money. Although I practice counselling in another country and there are perhaps differences regarding regulations, the context of the course is relevant and can be applied anywhere. In general I consider it as an extremely helpful, thorough, meticulous course. Remarkable effort. Thank you for that.
- Kyriaki (Xanthi, Greece)
I have found this training very beneficial to my learning and especially at this time where I have rapidly had to adapt to online and telephone counselling due to the coronavirus.
It has taught me things I otherwise would not have thought about for online counselling. The format of the training really suits me as it means I do not have to read reams of information. I can listen to the information as well as read the concise power points.
I would recommend this training for anyone who is new to the world of online counselling.
- Rachel (Monmouthshire, United Kingdom)
Awe, I can’t believe the course is coming to an end, I feel really sad. I thoroughly enjoyed the learning--it’s been brilliant! Rory and Ken sharing their experiences and being so honest has also helped. I love the passing comments that made me smile, such as:
'Sit with a cup of tea, look out of the window and reflect on your own practice.'
'Be confident, competent and value the way you work.'
'Online counselling is not second best to face-to-face counselling.'
My intention is to listen to the recordings again from module 1. It’s great that we have unlimited access.
I also want to personally thank you for always being available at the end of the email.
Thank you Rory and Ken for this learning.
- Angie (United Kingdom)
Very detailed and informative tuition (aspects of which I would never have thought of!) delivered in a way that is easy to listen to and digest. Rory is a master tutor! The module slides and copious downloads are comprehensive and invaluable. An absolute must for telephone and e-counselling!
- Caroline (W Mids, United Kingdom)
I am delighted with the course. Though it is conducted online, I really feel that I am involved with all the other students taking part. Many questions are put to the team during the session and they are all answered in depth and with clarity.
The support is great both during the session and in between and I feel very comfortable with the learning format. No pressure, just genuine support from a team who are passionate about their work.
After the very first session, I felt more informed and confident enough to start online and telephone counselling.
Though Rory Lees-Oakes and Ken Kelly are the main ones who deliver the sessions, I am impressed with the way they bring Colette Kelly and Tamara Howell into the sessions to add extra information and support for our learning.
The course is excellent value for money and I would definitely recommend it. I look forward to future courses.
A very big thanks to you all.
- Liliana (London, United Kingdom)
"Very detailed and informative tuition (aspects of which I would never have thought of!) delivered in a way that is easy to listen to and digest. Rory is a master tutor! The module slides and copious downloads are comprehensive and invaluable. An absolute must for telephone and e-counselling!"
It is well-structured, welcoming, collaborative and very 'real', by which I mean that every person on it are sharing their struggles and learning throughout this very challenging time in our lives, both personal and professional. Thank you Ken, Rory, Tamara and Colette. Highly recommended.
- Heather (St. Ives, United Kingdom)
As a face to face counsellor, supervisor, one time tutor and a bit of a Luddite, I felt a bit apprehensive about tackling a course on Online and Telephone Counselling. However, I needn’t have worried as the tutors were very knowledgable as well as friendly and open.
I found the modules to be full of appropriate, relevant content and easy to access as I was forced to dip my toes into the online world due to the Coronavirus.
I experienced the webinars to be invaluable for asking and receiving answers from the team. No question was too simple. I felt very supported by the team as well as the online community and would recommend this course to other professionals.
Above all it is good value for money.
- Meriel (Lisburn, United Kingdom)
My first placement some 20 years ago was as a crisis telephone counsellor. It gave me a really good platform to launch my career. There was little training or support available at the time, so I can say now how much a difference it is for me to be part of this course and have support at the same time.
I am finding the course stimulating, exciting and very interesting. The most rewarding part for me so far is the buddying system. I never know what I am going to learn from my buddy – they are open and respectful to me, and I for them.
The online training material, which is part of the course, is very handy to revisit any time I need it.
The course offers an excellent framework of support, so that there are no obstacles in the way to stop me from learning.
- John (Walthamstow, United Kingdom)
The course so far has made me think. It has brought up many things I would never even have considered, e.g., being aware of what is in the background and having the camera at level with the client so you aren't looking down on them or up at them.
It has been really helpful for my practice and encouraged me to work online rather than put me off!
"From what I have done so far, this course is perfectly pitched and very comprehensive. It certainly looks like they’ve thought of everything. I am also surprising myself. I have always considered myself a face-to-face person but now I am realising that online and phone counselling are likely to have a far more significant place in the future and I am now feeling confident about my ability to adapt to it."
Rory and Ken explain the benefits and pitfalls of working online and by telephone.
The lectures are clear and precise and supplemented by a weekly webinar where questions can be raised and clarified. You feel fully supported by an online community on Facebook.
As an experienced counsellor, the course has helped me gain a focus in online work and represents excellent value for money. I would thoroughly recommend the course to students and those who have been counselling for some years.
- Heather (Bristol, United Kingdom)
This course has been well put together. It is informative and engaging, with excellent resources made available for download. The lectures are clear and concise, with plenty of opportunities for clarification during the associated webinars.
- Carole (St Helens, United Kingdom)
I am finding the course very helpful. I have recommended it to a number of counsellors.
I like the format, particularly the discussion between Rory and Ken, and the resources/signposting. It is straightforward to follow and is certainly causing me to reflect and put things in place.
I'm not on Facebook but have colleagues and a friend who is doing the course so I'm practicing and discussing with them.
I would like to thank the Counselling Tutor team for the Online and Telephone Counselling course. Being new to Counselling Tutor, I wasn't sure what to expect but have been pleasantly surprised at the training. I have found the training to be in-depth in terms of helping me understand the many issues that can arise from moving my counselling practice online.
The team introduce you in a non-threatening way to the intricacies of data protection, confidentiality, whilst weaving in the BACP ethical framework. What I enjoyed the most was the informality of the course which made these sometimes complicated areas feel possible to me, the non-tech savvy counsellor. It also helped me to review and improve my contract by taking me through the process step by step.
I also so enjoyed the ease in which you can contact the team if you have a question and the chat they have together around the subjects. Thank you so much.
- Kate (Perthshire, United Kingdom)
The teaching of the course is well-presented with videos and downloads that you can keep and reference at a later stage. The opportunity to post comments and questions during webinars assists in this as they can be responded to in real time, so you have the opportunity to clarify if necessary.
It is helping me with my intention to move into online and telephone counselling as part of my work in the future, and to offer this to clients and include in the contract for face-to-face clients should the need arise as in the current lockdown. It will be the client's choice.
The learning is comprehensive and has also made me reflect on my work generally and extend listening skills when you only have the tone of someone's voice to go by if they have difficulty expressing their emotions. I don't plan to use email or text for counselling, but I will make further checks if I'm using those mediums to contact clients for admin reasons.
There is a private group to contact online for peer support/clarifications/ideas, which is invaluable to have to hand.
I recommend this course to you, even if you don't offer online or telephone counselling at the moment. It is good value for money, offers a well-taught programme for this subject and, I believe, offers skills that can also offer benefits in face-to-face work and administrative requirements in counselling practice.
- Rosemarie (Kent, United Kingdom)
"When I started module one, I couldn’t stop. I loved the fact that Rory and Ken introduced this with such enthusiasm and passion. The emphasis is that online counselling is not second best to face-to-face counselling ... I would recommend this course to my colleagues. It really does prepare you to work online, and is definitely value for money in comparison to some other courses. I thank Rory and Ken for offering this course, one of the best training I have been on."
This course is proving very helpful, having been thrown into the medium of online counselling. The webinars and course content are relevant and they are providing a lot of useful ideas because of the interaction with the tutors and other participants, not least because of advice and ideas regarding technology. It is also useful to remind ourselves regarding ethical and best practice particularly using this medium.
- Patricia (Beccles, United Kingdom)
I am new to online counselling and is something I have never thought of doing and avoided at all cost. However, when I started module one I couldn’t stop. I loved the fact that Rory and Ken introduced this with such enthusiasm and passion. The emphasis is that online counselling is not second best to face-to-face counselling.
The course has given me confidence and encouragement. I have learned so much about myself and my ability. I found learning by videos very helpful. I would recommend this course to my colleagues. It really does prepare you to work online, and is definitely value for money in comparison to some other courses. I thank Rory and Ken for offering this course, one of the best training I have been on.
- Angela (Sheffield, Ireland)
Thank you Rory, Ken, Colette and Tamara, for giving me a professional lifeline during the COVID-19 shutdown:
- CPD that is perfectly fit for purpose and excellent value for money
- Essential frameworks for counselling online: contracting, holding the therapeutic space, ethical and legal perspectives
Each module is clear and concise, backed up by slides, articles, links, a weekly webinar and access to group learning support via FB.
- Josephine (County Cork, Ireland)
The online and telephone training is very well worth doing. The focus on the mindset is particularly helpful, as is the information on the different software. The detail is comprehensive and contains the right level of didactic talk and discussion. The resources are very useful and the Facebook session is as helpful as it needs to be.
The course is well worth the money. We are all very privileged to have Rory and Ken's passion for and experience in counselling training. Thanks to both and their team.
- Jackie (Northamptonshire, United Kingdom)
I have found the course to be very helpful and good value for money. The structure of the course is well-planned and thought out, starting off with the fundamental basics and then moving on to the more intricate details concerning online and telephone counselling.
Each module is well-delivered and provides much food for thought, encouraging therapists to reflect on how they can adapt to new ways of working whilst crucially putting the clients first, whilst also making sure they are working to BACP standards.
The course offers a very valuable clarification of the rules and regulations around online and telephone counselling and considerations of how to practice ethically and in line with the BACP Ethical Framework.
I sincerely thank Counselling Tutor for delivering this course so swiftly in response to COVID-19 -- it's a fantastic support and resource which I know I can revisit as much as I need. Thank you, Counselling Tutor!
- Jennifer (Devon, United Kingdom)
"Feel safe in the knowledge that this team will guide you every step of the way. They leave no stone unturned as far as giving you the right information to help you become an informed counsellor. I have used Counselling Tutor since the beginning of my journey studying to become a counsellor. I am now in my second year of private practice."
This course is essential for anyone wishing to offer clients telephone and/or online counselling. It provides in-depth tutorials and support with setting up appropriate technology. It covers writing client contracts, policies and procedures, insurance and accountability, along with understanding the moral and ethical implications of this type of work. A very reasonable price for such important learning.
- Selina (London, United Kingdom)
I like the fact that we can go at our own speed. The way it all fits together is pretty amazing – thank you. Even though I am not particularly technical-minded, I have found it very easy to operate.
I am learning exactly what is appropriate for how I practice and have found the information helpful and simple to understand. Its simplicity is its greatest asset.
The course goes into as much detail as I need at this moment. I have already recommended the course to fellow professionals around me. I think it has been excellent value for money.
- Jo (Cambridgeshire, United Kingdom)
I have found the training very useful in regards to the current situation we find ourselves in, due to lockdown. This would of been enough of a reason to take on the training though I have always been interested in remote counselling and planned such training once qualified later in the year.
I was very pleasantly surprised at the cost of this training and I would recommend it to all of my peers at college and fellow counsellors at my placements.
The content of the training has been very thorough up to now and I am looking forward to what the next modules have in store.
Thanks Ken & Rory, great training and easy to follow with audio and written direction and information.
- David (Warrington, United Kingdom)
The online format is easily accessible, and I'm able to do the course in my own time which is perfect! Tutors are amazing and offer support whenever its needed, answering questions, etc. The private group offers questions and answers sometimes I don't think about so it's a good platform to turn to. I would definitely recommend to others!
- Saphron (Manchester, United Kingdom)
Having been advised to work from home with my clients by my practice agency due to COVID-19, I was looking for a way to gain some experience and understanding around working remotely with clients so I could best serve them through the coming months. This course has been a brilliant resource to that end, a good fit. I’m enjoying picking up so much knowledge and experience from the Counselling Tutor team, engaging me fully in reflecting on working in this environment, as well as considering and working on creating my own paperwork and systems to enable me to take this into private practice as another option for my clients into the future. All this takes time, is challenging, but I feel is worth the investment.
Added to this is the benefit of being able to: connect with; discuss; share; and practise with others around the globe who find themselves in a similar situation. It also feels good, empowering, to be taking some action and increasing my CPD breadth at this moment, in a way that’s accessible, enjoyable, and feels good value for money.
Thank you to everyone at Counselling Tutor for sharing your knowledge and experience in these difficult times.
- Lee (Gloucestershire, United Kingdom)
"I am in my final year of Diploma and I cannot express how helpful this has been not only in terms of my studies, but also in my professional and personal development. The methodology for delivery is brilliant as it not only provides reference material to fall back on, but is explained through the videos in a manner that demystifies and provides personal challenge. All the media used is comprehensive and the support surrounding its content from yourselves and peers in the private group has been truly inspiring. The course and its overall content I feel is amazing value for money and I have recommended it several times to my colleagues."
Before I started the course, I thought to myself 'how hard can it be'. I had no idea of all the considerations and complexities involved. I am so pleased I attended the course. My insights into telephone and online counselling have increased 100-fold. I now feel competent and confident 'holding' my clients in a different therapeutic space.
- Lyn (Devon, United Kingdom)
I am really enjoying this course; I love that I can do it at my own pace, and there is no pressure to complete by a certain date.
Rory and Ken have a very congruent way of delivering--you can see they have "walked the walk" and are genuinely sharing their experiences on how to best transition from face-to-face counselling to online and/or telephone counselling.
While we hopefully all have transferable counselling skills, in my ignorance, I thought the change in format would be no big deal. But the course has highlighted things I would never have thought of.
Have not completed it yet, but already my confidence in using the online technology has tripled and I am really enjoying the Zoom meetings with the few supervisees I have ventured to use it with.
I had searched online for a few course to help with the change over, but was either put off by the exorbitant cost, or a claim that they were the "definitive" course to do, or an emphasis on how to "attract" online clients to make your business successful.
This course is real value for money, and you get the feeling that Rory and Ken have recognised how COVID-19 has created the current dilemma for many of us die-hard face-to-face counsellors like myself who swore they would never do online work!
The buddy-up system organised via Facebook is also a great idea. Inevitably someone will post a problem or situation that I am experiencing and someone else will respond or come up with a suggestion. I was so excited when I finally learned what encryption meant, for example!
Of course like all online computer work, glitches will happen, but these are usually sorted out pretty quickly. I have recommended this course for all my supervisees, and indeed for any counselling supervisors who are supervising counsellors using this media for their work.
- Gerri (County Tyrone, N. Ireland)
I am very impressed with the course. It is easy to follow and lots to take in.
Rory and Ken have made it fun to learn. The course is very good value for money and I would recommend it to others.
- Sue (Essex, United Kingdom)
"As a qualified practitioner in PP, this course is not only helping me to reflect and adapt to working online, but also has given me so much accessible content and learning that has helped me to reflect and re-evaluate my whole practice. Amazing value for money that has responded to such an overwhelming situation in a measured responsive way."
Feel safe in the knowledge that this team will guide you every step of the way. They leave no stone unturned as far as giving you the right information to help you become an informed counsellor. I have used Counselling Tutor since the beginning of my journey studying to become a counsellor. I am now in my second year of private practice.
- Penny (Devon, United Kingdom)
With the current global crisis requiring the majority of people work from home, as a therapist online therapy is something I would not of thought of. The Online and Telephone Counselling course provided by Counselling Tutor provides therapists with the knowledge they need to know to start working remotely. Ken, Rory and Colette are very supportive and get back to any queries one may have as soon as they can. I am very pleased with the course so far.
- Zoe (Galway, Ireland)
If you think you know how to make the switch then think again. This in-depth practical course will make you aware of all the essentials that keep you the professional in the relationship. From technology to taking payment, no enquiry was too small!
I constantly find as I’m thinking about it, Counselling Tutor is doing it! Thank you!
- Lucy (Cleveland, United Kingdom)
In our fight against COVID-19, many countries have implemented safe distancing measures, to minimise activities and exposure amongst individuals, and to reduce the risk of catching/spreading the virus. Despite the physical distancing due to school closure, our students continue to require social and emotional support. Hence, counselling services in schools that can be conducted online may become necessary despite the increased isolation.
I am thankful for the opportunity to attend a webinar with Rory Lees-Oakes on 25 March 2020 on an introduction to the Online Counselling Course provided by Counselling Tutor. The proposed training contents are closely mapped to the competencies outlined by BACP (UK). Hence, I recommended the course to my colleagues. Thus far, we have completed two of the six modules, and we are learning valuable knowledge on how to implement telephone and online counselling, so that we can continue to support our student-clients in counselling.
The modules have been well designed, with videos, downloadable handouts and additional reading materials for participants to take in the training at their own pace. Instructors Rory and Ken Kelly have been excellent in their delivery. Their care in checking for understanding and addressing clarification via Facebook live chats and postings have been most assuring to participants who are still grappling with the technology or the fact that we are taking our counselling practice online with our student-clients. This is a new experience for many! The learning thus far has given us much confidence to implement telephone and online counselling, and we will work with the early adopters amongst our colleagues, to supervise their practice and to refine our processes along the way.
The course has been reasonably priced, and as such, another batch of experienced practitioners will be attending the second run of the same course, starting in May. This will help strengthen our implementation of online counselling as more practitioners are trained in the use of technology in their counselling. I believe the subsequent runs of the course will be further enhanced through the early experience and feedback from the first run. The course will serve a very critical function of preparing practitioners for online counselling at such a time like this.
Thank you, Counselling Tutor, for the foresight in putting forth such a training for us!
- Jeffrey (Ministry of Education, Singapore)
"I was delighted to hear about this course as it is such a good fit with the BACP competence requirements for telephone and online counselling and as such I have brought it to the attention of colleagues and Diploma counselling students. As a tutor myself, I find it presented in a logical and quite specific way, covering essential material to inform me how to adapt from face-to-face to online counselling ... This is great value for money and I would have no hesitation in recommending – I have already done so."
The course is packed full of all the information and knowledge you need to give you the skills to take your practise online. The learning is very comprehensive and both Rory and Ken explain things in a manner which is serious, factual and informative, as well as including the right amount of humour and anecdotes from their own experiences and practices.
- Shanne (West Yorkshire, United Kingdom)
I would recommend this course as I found it interesting and informative, giving me the confidence and competence to offer a different type of counselling. There are some valuable resources on offer. And the best bit, for me, no assignments at the end of it! Thank you, Rory and Ken.
- Debbie (Bristol, United Kingdom)
I have found the course to be very informative and covering many avenues of online and telephone counselling. I am hoping to use the learning to develop my skills and move towards private practice online and by telephone. Whilst there is a lot to consider, reflect and plan for, Rory, Ken and the team have put together the comprehensive tool kit for everyone who wishes to pursue this way of working with clients in the near future. The group webinar works well, and questions answered by a community of therapists/counsellors and trainees.
Personally, I'm taking my time to work through the course and suggested reading at my own pace, which makes it very flexible, particularly in these unusual times with the current situation.
I feel the course is great value for money and would highly recommend it to anyone wanting to consider or reflect on the online world of counselling or increase learning and skills for CPD.
- Rachel (Cleveland, United Kingdom)
I have found the format of lectures and study material very informative and pertinent to my practice, and I really value the Facebook tutorials and chat rooms for clarifying anything I am not sure of – and for prompting me to think of things that I might have missed. Thank you – this course is very worthwhile.
- Joan (Alabama, United Kingdom)
I am absolutely loving the course. Rory and Ken are well-informed and knowledgeable, as are Tamara and Colette.
They deliver the information in clear ways that are sensible and understanding of where we may need guidance. I love the fact that each module has a downloadable pack and also practical forms such as contracts to download and edit to make them personal to me.
Day by day my confidence is building. I like that I can link in with peers on the FB page. So glad I stumbled across you a few months ago on Spotify, as I had almost forgotten your very clear YouTube videos I used a few years ago while studying for exams.
Good luck. You deserve that your hard work pays off.
- Fionnuala (Sligo, Ireland)
"This is robust training course and great value for money!"
As an experienced therapist and clinical supervisor, I am finding the format of presentation excellent. It is helping me reflect more on my practice, particularly in relation to telephone and online counselling. I would unreservedly recommend this course and look forward to when it is formally accredited.
- Derek (Vale of Glamorgan, United Kingdom)
I’m finding the course great value for money, comprehensive and informative. I like the varied learning styles and find Rory and Ken very personable, knowledgeable and supportive.
- Caroline (Sutton Coldfield, United Kingdom)
This course is timely, efficient, and comprehensive, with friendly and careful tutoring from Rory and Ken.
- Angela (Somerset, United Kingdom)
Really informative, comprehensive and helpful course. Packed full of information. Modules delivered in an evidence-based way from the team via videos that example and discuss the presentations along with all the implications on practice.
Recommend for all levels.
- Graham (West Yorkshire, United Kingdom)
This self-paced Online and Telephone Counselling Course is enabling me to develop the awareness and knowledge required to work safely and ethically in a different way with clients.
The course is delivered through discussion, presentation and with a wealth of downloadable training materials. Course tasks are ensuring I put the learning into practice and develop the necessary competence and confidence.
There is a private FB group where course attendees are encouraged to buddy up with each other, share thoughts, materials, questions and observations.
This is robust training course and great value for money!
- Tracy (Worcestershire, United Kingdom)
"In essence it’s helped me ease into a way of supporting my clients in which I would have previously shunned and been a little frightened of. While previously I would have thought online was second best for my clients, the course has helped me change my mind. When all the current difficulties are over, with the confidence I’ve gained, I’m going to carry on offering an online service.
I was delighted to hear about this course as it is such a good fit with the BACP competence requirements for telephone and online counselling and as such I have brought it to the attention of colleagues and Diploma counselling students.
As a tutor myself, I find it presented in a logical and quite specific way, covering essential material to inform me how to adapt from face-to-face to online counselling.
The structure is great with lectures, discussions, essential reading, links to key information, space for reflection and clear suggestions for further action. All of this can be done at a time that suits me.
I had already organised a buddy and several colleagues are doing the course, so even though I haven’t joined the Facebook group, I don’t feel disadvantaged in any way. I do feel connected with the community group on a Wednesday evening when there is a regular webinar.
This is great value for money and I would have no hesitation in recommending – I have already done so.
- Ann (Hertfordshire, United Kingdom)
As a counselling student, the course is providing me information to embed in practice moving forward as I believe the counselling profession will use online more in the future. Being able to work at my own pace is fantastic as I can fit this course around my counselling course, full time employment and family commitments.
- Carol (Dumfries & Galloway, Scotland)
So far I’ve completed module 1 and part of module 2 of the Online and Telephone Course developed by Counselling Tutor.
I have found it simple to access, very straightforward and excellent value for money. I find Rory and Ken very easy to listen to.
While not every part is relevant for me, the course has made me carefully think about my online work, security, clients' experience and ethics.
I’ve rewritten my contracts as a result and my initial information that I provide my clients with.
It’s made me give a great deal of thought to my own and my clients' understanding of technology.
I have also now started using headphones to maintain privacy and thought carefully about where and how I’m working.
The course has helped me become more familiar with online and email platforms which has helped me maintain contact with my clients in this difficult time.
In essence it’s helped me ease into a way of supporting my clients in which I would have previously shunned and been a little frightened of.
While previously I would have thought online was second best for my clients, the course has helped me change my mind. When all the current difficulties are over, with the confidence I’ve gained, I’m going to carry on offering an online service.
I’d certainly recommend all counsellors consider this type of training and would recommend the Counselling Tutor organisation. (Also discovered their fab website with lots of information on many different topics and podcasts.)
- Jo (Dorset, United Kingdom)
I am finding the online training extremely valuable. I like the format: information, then reflection, opportunity for practise in the group. The information is easily understandable and brings ethics, policies and procedures of your practice which will need to be looked at due to the changes to online, telephone work.
- Marilyn (Wigan, United Kingdom)
I’m really enjoying it and love the detail and practical side of what you’re doing. I love studying and so it’s great for me... The course is great as it follows the BACP ethical framework and goes into such detail. I’ve not used Counselling Tutor before but I see this course as a brilliant tool to support me as I undertake some phone counselling work for a hospice without any training at all; no training at college either.
I’d say keep up the good work and thank you!
"Telephone and online counselling course is a very timely and comprehensive course. The course enables the widening out of practice to incorporate those who find it hard to access counselling by conventional means. Well-facilitated by Rory & Ken at a pace easy to follow and trimmed to the bone without loss of quality from a cost perspective.
I cannot appreciate how complicated this must be for you having to technically navigate 900 participants.
However, you have the ability to reach out in a personal and reassuring way to calm those who may be challenged by technology including me.
Loving the energy of the team AND thank you.
Just coming to the end of module 1. I have found it very useful especially the section about contracting. Lots to think about before taking on a new client online.
Can I say how impressed I am with the way this learning has been set up.
It’s so clear and concise. I like the fact that there is supported conversations with the facilitators. Having the documents to upload is brilliant and the referencing to other reading is an added bonus.
Great - I think you should all be proud of the service you are offering. It has been prompt and friendly too. I have emailed on several occasions and had a speedy response at all times. This is so reassuring.
"Can I say how impressed I am with the way this learning has been set up. It’s so clear and concise. I like the fact that there is supported conversations with the facilitators. Having the documents to upload is brilliant and the referencing to other reading is an added bonus.
Many thanks for taking me in! I am a reg. nurse, reg. social worker and therapist in training under supervision (Austrian system, means that I am allowed to see clients) for Gestalt and client centred therapy.
We are allowed to see clients via internet or to work on the phone since 2 weeks. Before corona, that way of therapy was strictly forbidden here in Austria. The allowance came literally over night.
So MANY thanks for this training!
I just wanted to say a huge thank you. I joined Counselling Tutor when I was a student and found all your presentations so useful for understanding the various topics. And again, even though I have done a limited amount of phone counselling up until now, in this challenging time when all my work has moved to phone from home, this is a great resource.