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Advanced Certificate in Online and Telephone Counselling
This Qualification Leads to ACTO Level 2 Professional Membership *
The Advanced Certificate in Online and Telephone counselling is a professional qualification and only open to qualified counsellors and psychotherapists who are a member of an ethical body.

The course exceeds 120 hours of guided learning and the learning outcomes are mapped to the 2021 BACP and ACTO competencies for telephone and e-counselling.
Much of the course is self-directed learning via online lectures and resources; this means that you can work at your own pace, and complete the course with no external time pressure.
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COURSE DETAILS
SAVE 64% OFF Normal Price £599
£210 DISCOUNTED RATEYour 100% – No-Risk Guarantee At Counselling Tutor we hold ethics as a core value. We truly believe that you will get immense value from this course. If you enrol and feel dissatisfied, then you have 30 days to let us know and we will refund 100% of your money. Our Refund Policy
COURSE RECOGNITION
British Association For Counselling And Psychotherapy (BACP) The course meets the 2021 BACP competence framework requirements for practitioners who wish to work with clients via telephone and e-counselling.The course equips practitioners with the skills, knowledge and abilities to work online and offer services as an online and telephone counsellor, providing that the practitioner already holds a formally recognised counselling qualification.
Click Here to Download Course Prospectus National Counselling Society (NCS)

COURSE PREREQUISITES
The Advanced Certificate course is open to…
- Counsellors
- Psychotherapists
- Clinical Psychologists
- CBT Therapists
Who have completed their core training, are qualified therapists, and registered with an ethical body.
The course equips practitioners with the skills, knowledge and abilities to work online and offer services as an online and telephone counsellor, providing that the practitioner already holds a formally recognised counselling qualification and is a member of a professional body.
Note For Students – THIS COURSE IS NOT APPROPRIATE FOR STUDENTS.
Students can join the basic certificate course by clicking here.
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COURSE DELIVERY
Most of the course is self-directed learning via online lectures and resources; this means that you can work at your own pace, and complete the course without any external time pressure.
We offer live online events that are held every Wednesday and are open to all course members. At the live events, you can ask questions and clarify your learning. Live sessions are recorded – so if you can’t attend, you won’t miss out and you can recap by watching the replay at a time that suits you.
The course learning outcomes are mapped to the 2021 BACP competencies for telephone and e-counselling.
COURSE PRESENTERS

Kenneth Kelly
Kenneth – or Ken – Kelly is a practising counsellor and a clinical supervisor.
Ken completed a post-graduation certificate in online and telephone counselling in 2012.
He also holds a teaching qualification and authored the textbook Basic Counselling Skills: A Student Guide.
In his position as Co-Director at Counselling Tutor, Ken focuses on online training provision and specialises in outcome-based online learning.

Rory Lees-Oakes
Rory Lees-Oakes is Co-Director at Counselling Tutor and author of Counselling Theory in Practice: A Student Guide.
He spent over a decade lecturing in counselling. Rory is a qualified counsellor, clinical supervisor and lecturer.
In 2015, he was awarded the prestigious Silver Plato award for outstanding use of technology in education. He is also a Fellow of the Pearson Teaching Awards.
An avid drinker of tea, he’s more likely to be found in a tea room than a bar.
SAVE 64% OFF Normal Price £599
£210 DISCOUNTED RATEYour 100% – No Risk Guarantee
At Counselling Tutor we hold ethics as a core value. We truly believe that if you complete the Online and Telephone Counselling Course, you will get immense value. If, however, you enrol and feel dissatisfied, then you have 30 days to let us know and we will refund 100% of your money. No questions, no fuss. That’s our promise to you. Our Refund PolicyCOURSE MODULES AND TOPICS
Click Here to Download Course ProspectusModule 1: Introduction to Online Counselling
- Online mindset
- Benefits and challenges
- Suitability/assessment
- Synchronous vs asynchronous communication
- Online contracting
- Your relationship with technology
- Clients’ relationship with technology
- Using the right technology
Module 2: Working Ethically and Legally
- Ethical and legal requirements
- Best fit for the client?
- Working within your jurisdiction
- Insurance considerations
- Online confidentiality
- Data protection
- Your disclaimer if things go wrong
Module 3: Managing Risk
- Referrals
- Black hole effect
- Emergency contact – Samaritans, etc
- Risk management
- Therapist boundaries
Module 4: Transferring Skills into an Online Environment
- Effectiveness of online therapy (what the research says)
- Phone counselling: Therapist considerations
- Clients seeing themselves: What we need to know
- Text counselling: therapist considerations
- Working without visual cues
Module 5: Therapist Specific Considerations
- Online presence
- Supervision
- Self-care
- Endings
- Evaluation forms
Module 6: Progression
- What you can do with your qualification
- Tutor-guided portfolio submission
ACTO Level 2 Professional Membership includes:
- Practitioner admittance to the ACTO Professional Register
- Public visibility by having an entry in the ACTO “Find a Therapist” directory, hosted on the ACTO website (if required).
SAVE 64% OFF Normal Price £599
£210 DISCOUNTED RATEYour 100% – No-Risk Guarantee
At Counselling Tutor we hold ethics as a core value. We truly believe that if you complete the Online and Telephone Counselling Course, you will get immense value. If, however, you enroll and feel dissatisfied, then you have 30 days to let us know and we will refund 100% of your money. No questions, no fuss. That’s our promise to you. Our Refund Policy*IMPORTANT DETAILS:
ACTO Level 2 membership is only open to qualified therapists.
Students still undertaking a formal training course cannot take this Advanced Certificate.
This is because ACTO Level 2 Professional membership requires that therapists hold a formal counselling or psychotherapy qualification.
Advanced Certificate course members get…
- WEEKLY TUTOR-LED SESSIONS (held online) to help learn the skills and help to prepare the portfolio for submission.
- Each candidate will be supported in holding SIMULATED SKILLS SESSIONS that will be peer-reviewed.
- Each candidate will RECEIVE AN IN-DEPTH BRIEFING and be guided to produce an assignment, a case study linked to skills work, and a self-reflective piece of work.

Assessment Process
The Process
- Each student will be guided in building and submitting a final portfolio that will be marked by one of our appointed assessors
- Our head assessor will cross-mark and internally verify to check for overall quality
- Your portfolio may then be sent to ACTO assessors, who perform the final external verification quality check.
This assessment is a pass/referred process.
If work is referred for a first time, the student will receive comments and feedback and MAY RE-SUBMIT the referred work AT NO ADDITIONAL COST.
If a student is referred twice or more, then a small re-submission fee of £25 will apply to each additional portfolio submission.
The Details
Each candidate will be supported in submitting a final portfolio of maximum of 3,000 words to evidence their learning.
The assignment is made up of eight sections that cover the theory and ethics of working online. Questions have word counts ranging from 50 words to 250 words, and the total assignment is 1,350 words.
Each candidate will work with a peer and hold three skills sessions that will be recorded and peer-evaluated. The areas being evaluated are briefed in the assignment but include contracting, using skills, building rapport, and working with online endings.
Each candidate will complete a 900-word case study mapped to criteria taken from the recorded skills sessions.
Each candidate will submit a 300-word reflective statement of the learning journey.
Do the training and the assessment in your own time.
You can do both the training and the assessment AT YOUR OWN PACE and at a time that suits you.
You will be supported via LIVE TUTOR-LED SESSIONS (held online) where you can ask questions directly and get support with your learning and portfolio.
In Summary
- You have as long as you need and will be supported in the process of learning the content and then building and submitting your final portfolio.
- Our team will support you via tutor-led sessions where you can ask questions and clarify your learning.
- You can do the training and assessment at a pace that suits you – no rushing to keep up.
- Everything takes place online.
- You will be part of a learning group and an assessment peer-support group.
SAVE 64% OFF Normal Price £599
£210 DISCOUNTED RATEYour 100% – No-Risk Guarantee
At Counselling Tutor we hold ethics as a core value. We truly believe that if you complete the Online and Telephone Counselling Course, you will get immense value. If, however, you enroll and feel dissatisfied, then you have 30 days to let us know and we will refund 100% of your money. No questions, no fuss. That’s our promise to you. Our Refund PolicyQ & A
Question – When are the tutor-led sessions held?
Answer – Every Wednesday from 20h00 to 20h30, a tutor will be available online.
Question – How often does the Advanced Certificate run?
Answer – The Advanced Certificate runs at the beginning of every month.
Question – I did a different course; can I do this assessment?
Answer – No, the assessment is open only to those who take the Counselling Tutor course. The reason for this is as follows.
Question – How long will this training and assessment take/how long do I need to set aside?
Answer – This depends on the individual student, however, the time estimated is 100 hours for both the training and preparation of the final portfolio.
You can take as long as you like to do the training and assessment.

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