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319 – Double Empathy Problem
Navigating the Complaints Process – Developing Your Inner Supervisor
In Episode 319 of the Counselling Tutor Podcast, your hosts Rory Lees-Oakes and Ken Kelly take us through this week’s three topics:
Firstly in ‘Ethical, Sustainable Practice’, we look at understanding the Double Empathy Problem in Neurodivergent Therapy.
Then in ‘Practice Matters’, we have the first part of an interview where Rory speaks with Susie Jamieson about her journey navigating the complaints process.
And lastly in ‘Student Services’, Rory and Ken discuss developing your inner supervisor.
Free Handout Download: The Double Empathy Problem
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Double Empathy Problem [starts at 03:33 mins]
This segment of the Counselling Tutor Podcast is sponsored by
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When working with neurodivergent individuals, we might encounter barriers to communication. In this section, Rory and Ken discuss the Double Empathy Problem, and how you might be able to work around this in your practice:
When we engage with neurodivergent individuals, we can have communication challenges.
Simile and metaphor might be a bit of a challenge.
It boils down to misunderstandings that act as a barrier to communication.
Social cues might be missed.
Make sure you are saying things very clearly.
You might have to adapt your questioning style e.g. Socratic questioning.
Ask the client to be a part of how you work with them, ask them what changes you can make.
Empathy is a mutual endeavour that requires flexibility, curiosity, and a commitment to seeing beyond neurotypical norms.
Avoid ambiguity.
Theory to Practice is sponsored by
Learn counselling techniques by seeing counselling skills used in real sessions by qualified therapists.
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Navigating the Complaints Process [starts at 23:08 mins]
This section is part one of an interview with Susie Jamieson about her experience navigating the complaints process.
The key points of this section include:
It can often feel like a huge shock.
You might find out about the complaint months after it was made.
The wording may sound confrontational.
You might invest a lot of time into your preliminary response – look to your notes, your supervision notes, and provide evidence.
It’s a long, time-consuming process.
Find support, this might be with your supervisor.
Consider your self-care – are you fit to practice? Do you need to lower your client hours?
Once a complaint is made against you, you need to tell your insurance.
Consensual Disposal – you apologise in writing to the complainant, and they agree to accept that.
Look out for part 2 of this interview next week!
The Student Library (CSR)
Assignment guidance & study support for counselling students.
Academic lecture library – Lectures that cover key theory, skills and professional development linked to your counselling study.
Academic lecture library – Lectures that cover key theory, skills and professional development linked to your counselling study.
Theory Decoded, Skills Mastery and More – Counselling theories and skills are broken down into easy-to-understand ‘chunks’, with clear examples to guide you.
