NOTE: This course starts on 5th April 2021. SAVE £389 OFF THE PRICE!

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Advanced Certificate in
Online and Telephone Counselling

This Qualification Leads to ACTO Level 2 Professional Membership *

The Advanced Certificate in Online and Telephone counselling is a professional qualification and only open to qualified counsellors and psychotherapists who are a member of an ethical body.

If you are a student or newly graduated, then please Click Here to see the basic certificate course.

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The course exceeds 120 hours of guided learning and the learning outcomes are mapped to the 2021 BACP and ACTO competencies for telephone and e-counselling.

Much of the course is self-directed learning via online lectures and resources; this means that you can work at your own pace, and complete the course with no external time pressure.

Course Enrolment Closes in...

Day
Hour
Minute
Second

Enrolment closes midnight 24th March as the course starts 5th April 2021

NOTE: If you cant start immediately that's fine, this is a self-directed online course so you can work through the learning in your own time.

Providing quality training for agencies, learning institutions and organisations

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Are you an agency? Contact colette@counsellingtutor.com for agency rates

COURSE DETAILS

Over 120 hours of guided tuition, self-directed learning, tutor led session, exercises and buddy training – all online, accessed via a secure portal

This course is mapped to the 2021 BACP and ACTO core competencies for working safely and ethically online

Total flexibility to study at your own pace

A balance of self-directed learning and tutor led  live events so you can clarify your understanding and ask questions

This course has been awarded Quality Checked training recognition by the National Counselling Society (NCS)

Supporting documents and experiential work to reinforce your learning

This advanced certification is accepted by the Association for Counselling and Therapy Online (ACTO). Graduates may apply to join ACTO Level 2 professional membership*

SAVE 64% OFF
Normal Price £599

£210 DISCOUNTED RATE

Your 100% - No-Risk Guarantee
At Counselling Tutor we hold ethics as a core value. We truly believe that you will get immense value from this course. If you enrol and feel dissatisfied, then you have 30 days to let us know and we will refund 100% of your money.
Our Refund Policy

COURSE RECOGNITION

British Association For Counselling And Psychotherapy (BACP)

The course meets the 2021 BACP competence framework requirements for practitioners who wish to work with clients via telephone and e-counselling.

The course equips practitioners with the skills, knowledge and abilities to work online and offer services as an online and telephone counsellor, providing that the practitioner already holds a formally recognised counselling qualification.

National Counselling Society (NCS)

This course has been awarded Quality Checked training recognition by the National Counselling Society (NCS)


Association for Counselling & Therapy Online (ACTO)

Counselling Tutor is a recognised ACTO Online Training Provider and this course enables the graduate to join ACTO at Level 2 Professional Membership*

Online and Telephone Counselling Course customer feedback

"I just wanted to say also how helpful I have found the online and telephone course, I have got 4 clients with Cancer Support Yorkshire, email and telephone work at the moment and also one client via video link for Bradford Counselling Services." 

- Heidi, Shipley (United Kingdom)

COURSE PREREQUISITES

The Advanced Certificate course is open to...

  • Counsellors 
  • Psychotherapists 
  • Clinical Psychologists
  • CBT Therapists

Who have completed their core training, are qualified therapists, and registered with an ethical body.

 

The course equips practitioners with the skills, knowledge and abilities to work online and offer services as an online and telephone counsellor, providing that the practitioner already holds a formally recognised counselling qualification and is a member of a professional body.

Note For Students -  THIS COURSE IS NOT APPROPRIATE FOR STUDENTS.

Students can join the basic certificate course by clicking here.

FEEDBACK FROM COURSE MEMBERS

Penny, Devon

"They leave no stone unturned as far as giving you the right information to help you become an informed counsellor. I have used Counselling tutor since the beginning of my journey studying to become a counsellor, I am now in my second year of private practice."

- Penny, DEVON (United Kingdom)

Gerri, Co Tyrone, N.Ireland

"The course has highlighted things I would never have thought of. Rory and Ken have a very congruent way of delivering, you can see they have "walked the walk" and are genuinely sharing their experiences on how to best transition from face to face counselling to on-line and/or telephone counselling."

- Gerri, CO TYRONE (Northern Ireland)

Online and Telephone counselling

"The course is packed full of all the information and knowledge you need to give you the skills to take your practise online. The learning is very comprehensive and both Rory and Ken explain things in a manner which is serious, factual and informative as well as including the right amount of humour and anecdotes from their own experiences and practices."

- Shanne, WEST YORKSHIRE (United Kingdom)

Lucy Cleveland copy

"If you think you know how to make the switch then think again. This in depth, practical course will make you aware of all the essentials that keep you the professional in the relationship." 

- Lucy, CLEVELAND (Ohio, USA)

Lyn, Devon copy

"Before I started the course I thought to myself 'how hard can it be', I had no idea all the considerations and complexities involved.  I am so pleased I attended the course, my insights into telephone and on-line counselling have increased 100 fold."

- Lyn, DEVON (United Kingdom)

Brian Birmingham

"I've enrolled on your excellent Online Counselling training course. It really is well put together and I especially like the 'bite-size chunks' of each module - I can process and reflect on each subject before clearing my mind for the next part."

- Brain, BIRMINGHAM (United Kingdom)

COURSE DELIVERY

Most of the course is self-directed learning via online lectures and resources; this means that you can work at your own pace, and complete the course without any external time pressure.

We offer live online events that are held every Wednesday and are open to all course members. At the live events, you can ask questions and clarify your learning. Live sessions are recorded – so if you can’t attend, you won't miss out and you can recap by watching the replay at a time that suits you.

The course learning outcomes are mapped to the 2021 BACP competencies for telephone and e-counselling.

COURSE PRESENTERS

e-therapy course tutor Ken Kelly

Kenneth Kelly

Kenneth – or Ken – Kelly is a practising counsellor and a clinical supervisor.

Ken completed a post-graduation certificate in online and telephone counselling in 2012.

He also holds a teaching qualification and authored the textbook Basic Counselling Skills: A Student Guide.

In his position as Co-Director at Counselling Tutor, Ken focuses on online training provision and specialises in outcome-based online learning.

online counselling course tutor Rory Lees-Oakes

Rory Lees-Oakes

Rory Lees-Oakes is Co-Director at Counselling Tutor and author of Counselling Theory in Practice: A Student Guide.

He spent over a decade lecturing in counselling. Rory is a qualified counsellor, clinical supervisor and lecturer.

In 2015, he was awarded the prestigious Silver Plato award for outstanding use of technology in education. He is also a Fellow of the Pearson Teaching Awards.

An avid drinker of tea, he’s more likely to be found in a tea room than a bar.

Our expert-designed and led online course, tailored not only to your learning needs but also to your budget.

SAVE 64% OFF
Normal Price £599

£210 DISCOUNTED RATE

Your 100% - No Risk Guarantee

At Counselling Tutor we hold ethics as a core value. We truly believe that if you complete the Online and Telephone Counselling Course, you will get immense value. If, however, you enrol and feel dissatisfied, then you have 30 days to let us know and we will refund 100% of your money.
No questions, no fuss. That's our promise to you.
Our Refund Policy

COURSE MODULES AND TOPICS

Module 1: Introduction to Online Counselling
      • Online mindset
      • Benefits and challenges
      • Suitability/assessment
      • Synchronous vs asynchronous communication
      • Online contracting
      • Your relationship with technology
      • Clients' relationship with technology
      • Using the right technology
Module 2: Working Ethically and Legally
      • Ethical and legal requirements
      • Best fit for the client?
      • Working within your jurisdiction
      • Insurance considerations
      • Online confidentiality
      • Data protection
      • Your disclaimer if things go wrong
Module 3: Managing Risk
      • Referrals
      • Black hole effect
      • Emergency contact - Samaritans, etc
      • Risk management
      • Therapist boundaries
Module 4: Transferring Skills into an Online Environment
      • Effectiveness of online therapy (what the research says)
      • Phone counselling: Therapist considerations
      • Clients seeing themselves: What we need to know
      • Text counselling: therapist considerations
      • Working without visual cues
Module 5: Therapist Specific Considerations
      • Online presence
      • Supervision
      • Self-care
      • Endings
      • Evaluation forms
Module 6: Progression
  • What you can do with your qualification
  • Tutor-guided portfolio submission

Passing the Advanced Certificate in Online and Telephone Counselling means you can then apply for ACTO Level 2 Professional Membership. *See important details below.*

ACTO Level 2 Professional Membership includes:

  • Practitioner admittance to the ACTO Professional Register
  • Public visibility by having an entry in the ACTO "Find a Therapist" directory, hosted on the ACTO website (if required).

SAVE 64% OFF
Normal Price £599

£210 DISCOUNTED RATE

Your 100% - No-Risk Guarantee

At Counselling Tutor we hold ethics as a core value. We truly believe that if you complete the Online and Telephone Counselling Course, you will get immense value. If, however, you enroll and feel dissatisfied, then you have 30 days to let us know and we will refund 100% of your money.
No questions, no fuss. That's our promise to you.
Our Refund Policy

*IMPORTANT DETAILS:

ACTO Level 2 membership is only open to qualified therapists.

Students still undertaking a formal training course cannot take this Advanced Certificate.

This is because ACTO Level 2 Professional membership requires that therapists hold a formal counselling or psychotherapy qualification.

Advanced Certificate course members get...

  • WEEKLY TUTOR-LED SESSIONS (held online) to help learn the skills and help to prepare the portfolio for submission.
  • Each candidate will be supported in holding SIMULATED SKILLS SESSIONS that will be peer-reviewed.
  • Each candidate will RECEIVE AN IN-DEPTH BRIEFING and be guided to produce an assignment, a case study linked to skills work, and a self-reflective piece of work.
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NOTE: The course fee is for the Advanced Certificate training and assessment
and  ACTO membership fees are not included.
Details on ACTO's membership fees can be found on its website: acto-org.uk

Assessment Process

The Process

  • Each student will be guided in building and submitting a final portfolio that will be marked by one of our appointed assessors
  • Our head assessor will cross-mark and internally verify to check for overall quality
  • Your portfolio may then be sent to ACTO assessors, who perform the final external verification quality check.

This assessment is a pass/referred process.

If work is referred for a first time, the student will receive comments and feedback and MAY RE-SUBMIT the referred work AT NO ADDITIONAL COST.

If a student is referred twice or more, then a small re-submission fee of £25 will apply to each additional portfolio submission.

The Details

Each candidate will be supported in submitting a final portfolio of maximum of 3,000 words to evidence their learning.

Part 01: Assignment

The assignment is made up of eight sections that cover the theory and ethics of working online. Questions have word counts ranging from 50 words to 250 words, and the total assignment is 1,350 words.

Part 02: Skills Evaluation

Each candidate will work with a peer and hold three skills sessions that will be recorded and peer-evaluated. The areas being evaluated are briefed in the assignment but include contracting, using skills, building rapport, and working with online endings.

Part 03: Case Study

Each candidate will complete a 900-word case study mapped to criteria taken from the recorded skills sessions.

Part 04: Reflections

Each candidate will submit a 300-word reflective statement of the learning journey.

Do the training and the assessment in your own time.

You can do both the training and the assessment AT YOUR OWN PACE and at a time that suits you.

You will be supported via LIVE TUTOR-LED SESSIONS (held online) where you can ask questions directly and get support with your learning and portfolio.

EACH STUDENT GETS PERSONAL SUPPORT at our weekly live sessions.

In Summary

  • You have as long as you need and will be supported in the process of learning the content and then building and submitting your final portfolio.
  • Our team will support you via tutor-led sessions where you can ask questions and clarify your learning.
  • You can do the training and assessment at a pace that suits you – no rushing to keep up.
  • Everything takes place online.
  • You will be part of a learning group and an assessment peer-support group.

SAVE 64% OFF
Normal Price £599

£210 DISCOUNTED RATE

Your 100% - No-Risk Guarantee

At Counselling Tutor we hold ethics as a core value. We truly believe that if you complete the Online and Telephone Counselling Course, you will get immense value. If, however, you enroll and feel dissatisfied, then you have 30 days to let us know and we will refund 100% of your money.
No questions, no fuss. That's our promise to you.
Our Refund Policy

Q & A

Question – When are the tutor-led sessions held?

Answer – Every Wednesday from 20h00 to 20h30, a tutor will be available online.


Question – How often does the Advanced Certificate run?

Answer – The Advanced Certificate runs at the beginning of every month.


Question – I did a different course; can I do this assessment?

Answer – No, the assessment is open only to those who take the Counselling Tutor course. The reason for this is as follows.


Question – How long will this training and assessment take/how long do I need to set aside?

Answer – This depends on the individual student, however, the time estimated is 100 hours for both the training and preparation of the final portfolio.

You can take as long as you like to do the training and assessment.


Got a question we did not answer?

Email support@counsellingtutor.com

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